Unit 2: Understanding management leadership and decision making Flashcards
define management
is planning, organising, directing and controlling all or part of a business enterprise.
what are the 4 basic functions of management
Planning
Organising
Directing
Controlling
what 5 things does planning consist of?
- Looking into the future
- Setting objectives and targets for the business for their area
- Conducting analysis to gather forecasts of key information such as: costs / revenues, incomes, competitors and prices
- Drawing up plans for functional areas within the business
(marketing, finance, HR and operations) - Estimating the likely resource needs for the proposed plan
what is happens when organising?
Management must assemble the resources that they need to carry out the actions set out as part of the planning process.
what is directing?
Motivating and communicating with other employees to oversee their behaviour and ensure everyone is working towards the same goals.
define motivation
is the willingness to achieve a target or goal.
employees that are highly motivated are more likely to what?
they’re more likely to perform better
what is controlling?
Involves setting standards using the company’s objectives, and reviewing and reporting performance.
This enables managers to identify areas of weakness and implement corrective action.
what did Mintzberg do?
In 1990 Henry Mintzberg set out the 10 roles performed by managers within businesses.
He argued that management is not about functions but about what managers do.
what are the three categories of management?
Interpersonal management
Informational management
Decisional management.
what are the 10 roles?
Figurehead
Leader
Liaison
Monitor
Disseminator
Spokesperson
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
what 3 roles are part of the interpersonal management category?
Figurehead
Leader
Liaison
what 3 roles are part of the informational management category?
Monitor
Disseminator
Spokesperson
what 3 roles are part of the informational management category?
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
define each category of management:
Interpersonal -
Informational -
Decisional -
Interpersonal - involves managing through other people.
Informational - involves processing information
Decisional - uses information to make decisions
define a figurehead
Figureheads represent their colleagues, considered to have authority, carry out social, ceremonial and legal responsibilities - inspiring
define a leader
A leader creates and maintains an effective working environment, motivates and develops more junior employees - manage performance and responsibilities of team members
define liaison
communicate with internal and external contacts - need to network effectively to gather information
define a monitor
search for internal and external information relevant to the business, looking for changes in business environment, always look after their team’s performance and welfare
define a disseminator
a central communication role - passing on valuable information to others in the organisation
define a spokesperson
represent and speak for their organisation - transmit information about the organisation and its goals to the people outside it
define an entrepreneur
plans and initiates changes in the business
define a disturbance handler
deals with unexpected crises - try to control and solve disputes
define a resource allocator
decides the most effective use of an organisation’s resources - finance, staff and capital equipment
