Unit 2 Managers/leadership Decision

Question 1

Democratic meaning

Answer 1

-employees have greater involvement in decision making
-emphasis on delegation and consultation

Question 2

Tannebaum and Schmidt model

Answer 2

Tell. Sell. Consult. Join

Question 3

Leadership meaning

Answer 3

A relationship through which one person influences the behaviour or actions of other people

Question 4

Vision meaning

Answer 4

Long term aim

Question 5

Culture meaning

Answer 5

The way things are done in organisation

Question 6

Core values

Answer 6

Help shape decisions and behaviour/actions

Question 7

Effective teams

Answer 7

Coordination, synergies-complementary skills/attributes

Question 8

The role of strategic leadership

Answer 8

Strategic leaders are the people who influence control the corporate strategy of a business
-often personally identified with the strategy
-leaders form a strategy to achieve an objective

Question 9

Autocratic leadership

Answer 9

-focus on power with the leader
-communication is top down + one way (instructional)
-rewards and penalties
-little delegation
-most suited to crisis, when things need to be done quickly or there needs to be strict rules for safety

Question 10

Paternalistic leadership

Answer 10

-leader decides what is the best for employees
-similar to a parent child relationship
-still little delegation

Question 11

Leissez faire

Answer 11

-leader has little input to a day to day decision making task
-conscious decision to delegate power
-managers /employees have freed one to do what they think is best
-effective when staff are ready and willing to take on responsibility- highly skilled workers

Question 12

Leissez faire

Answer 12

-leader has little input to a day to day decision making task
-conscious decision to delegate power
-managers /employees have freed one to do what they think is best
-effective when staff are ready and willing to take on responsibility- highly skilled workers

Question 13

stake holder meaning

Answer 13

A stake holder is any individual who has a vested interest in the activities and decision-making of a business.

Question 14

Internal Stakeholder examples

Answer 14

-employees
-trade unions
-shareholders
-managers

Question 15

External stakeholder examples

Answer 15

-pressure groups
-customers
-suppliers
-local community
-bank if the company has any loans
-government

Question 16

What is an example of a shareholder perspective ?

Answer 16

They want profits to increase so their dividends will increase

Question 17

What is the stakeholder perspective?

Answer 17

They consider all stakeholders and may follow the CSR

Question 18

What would the needs of customers be?

Answer 18

Good quality and low prices

Question 19

What would the needs of workers be?

Answer 19

Job security and high wages

Question 20

What would the needs of the local community?

Answer 20

To protect the local environment and ethics eg fair trade.

Question 21

Which area of stake holder mapping have high interest and high power

Answer 21

The manage closely section

Question 22

Which stakeholder section is low interest and high power?

Answer 22

Keep satisfied

Question 23

Which stakeholder section is high interest low power?

Answer 23

Keep informed

Question 24

Which stakeholder section is low interest low power?

Answer 24

Monitor

Question 25

Why do we use stakeholder mapping?

Answer 25

As it helps decision makers follow decisions which will have the most support from the key stakeholders.

Question 26

What is communication?

Answer 26

-keeping informed
-both 1 way and 2 way
-with third parties eg trade unions

Question 27

What is consultation?

Answer 27

Sharing proposals to seek other’s opinions early in the process before making a decision

Question 28

When would you use consultation in a decision?

Answer 28

When talking to stakeholders with high interest and high power.

Question 29

What is satisfying?

Answer 29

-negotiation between key stakeholders and aim to reach an acceptable compromise

Question 30

What is sequential attention?

Answer 30

Focus on stakeholder needs in turn

Question 31

What are side payments?

Answer 31

When stakeholders are compensated when their needs are not met

Question 32

What is exercise of power?

Answer 32

When senior figures force through their decisions

Question 33

What is exercise of power?

Answer 33

When senior figures force through their decisions