Unit 2 - Key Terms Flashcards
routes along which information might travel in business
communication channel
passing messages from the top to the bottom of an organisation
downward communication
passing messages from the bottom to the top of an organisation
upwards communication
exchange of communication between staff at the same level
horizontal communication
communication between people in the business
internal communication
communication with those outside the business such as customers, suppliers, creditors
external communication
obstacles preventing effective communication
communication barriers
document that details the specific tasks, duties and responsibilities of a job
job description
personal profile of the type of person needed for a job
person specification
document used to collect information about a candidate
job application form
document containing personal information, work experience and qualifications
curriculum vitae (CV)
list of most suitable individuals for interview
shortlist
treating someone unfairly by asking them to perform tasks but giving little in return
exploitation
favouring one person over another on grounds of sex, race, disability, sexual orientation, race or religion
discrimination
training given to employees when they first start a job
induction training
training whilst performing a job
on the job training
training away from the workplace
off the job training
need to communicate, develop friendships and belonging
social needs
sense of achievement from work
job satisfaction
identified by Hertzberg as things at work that result in dissatisfaction
Hygiene Factors
identified by Hertzberg as things at work that result in satisfaction
Motivators
making a job challenging and interesting
job enrichment
needs of humans for basic survival
physiological needs
money paid to employees for work
salary
all pay before any deductions are made
gross pay
pay employee ‘takes home’ after deductions have been made
net pay
government tax on personal income
income tax
government tax paid by employers and employees to fund national benefits programs
national insurance contributions
pay above the normal rate to compensate employees for extra hours worked
overtime
something to encourage workers to work harder
incentive
