Unit 2 - Key Terms

Question 1

routes along which information might travel in business

Answer 1

communication channel

Question 2

passing messages from the top to the bottom of an organisation

Answer 2

downward communication

Question 3

passing messages from the bottom to the top of an organisation

Answer 3

upwards communication

Question 4

exchange of communication between staff at the same level

Answer 4

horizontal communication

Question 5

communication between people in the business

Answer 5

internal communication

Question 6

communication with those outside the business such as customers, suppliers, creditors

Answer 6

external communication

Question 7

obstacles preventing effective communication

Answer 7

communication barriers

Question 8

document that details the specific tasks, duties and responsibilities of a job

Answer 8

job description

Question 9

personal profile of the type of person needed for a job

Answer 9

person specification

Question 10

document used to collect information about a candidate

Answer 10

job application form

Question 11

document containing personal information, work experience and qualifications

Answer 11

curriculum vitae (CV)

Question 12

list of most suitable individuals for interview

Answer 12

shortlist

Question 13

treating someone unfairly by asking them to perform tasks but giving little in return

Answer 13

exploitation

Question 14

favouring one person over another on grounds of sex, race, disability, sexual orientation, race or religion

Answer 14

discrimination

Question 15

training given to employees when they first start a job

Answer 15

induction training

Question 16

training whilst performing a job

Answer 16

on the job training

Question 17

training away from the workplace

Answer 17

off the job training

Question 18

need to communicate, develop friendships and belonging

Answer 18

social needs

Question 19

sense of achievement from work

Answer 19

job satisfaction

Question 20

identified by Hertzberg as things at work that result in dissatisfaction

Answer 20

Hygiene Factors

Question 21

identified by Hertzberg as things at work that result in satisfaction

Answer 21

Motivators

Question 22

making a job challenging and interesting

Answer 22

job enrichment

Question 23

needs of humans for basic survival

Answer 23

physiological needs

Question 24

money paid to employees for work

Answer 24

salary

Question 25

all pay before any deductions are made

Answer 25

gross pay

Question 26

pay employee ‘takes home’ after deductions have been made

Answer 26

net pay

Question 27

government tax on personal income

Answer 27

income tax

Question 28

government tax paid by employers and employees to fund national benefits programs

Answer 28

national insurance contributions

Question 29

pay above the normal rate to compensate employees for extra hours worked

Answer 29

overtime

Question 30

something to encourage workers to work harder

Answer 30

incentive