UNIT 2: Equality, Diversity and Rights. LO4 Flashcards

1
Q

What are the key aspects of best practice?

A

Being non-judgemental
Respecting the views, choices and decisions of service users
Ant-discriminatory practice
Valuing diversity
Using effective communication
Following agreed ways of working
Training and professional development for staff
Mentoring, monitoring and performance management
Staff meeting s

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2
Q

What does non-judgemental mean?

A

Respecting a person’s feelings, experiences and values even though they may be different to yours

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3
Q

What is professional development?

A

The process of improving and increasing the skills and capabilities of staff

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4
Q

What is mentoring?

A

Taking a new member of staff under your wing. Showing them how the job should be done

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5
Q

What is monitoring?

A

Measuring and checking the progress or quality of something over time

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6
Q

What is performance management?

A

An ongoing process between worker and their supervisor involving meetings and observations. Feedback will be given and areas of strength and development needs will be highlighted

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7
Q

Give examples of discriminatory practice

A
Prejudice
Inadequate care
Abuse and neglect
Breach of health and safety 
Treating everyone the same 
Patronising language/behaviour
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8
Q

What are the 3 ways of challenging discrimination?

A

Challenge at the time
Challenge afterwards through procedures
Challenge afterwards through long term campaigns

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9
Q

What is whistleblowing?

A

Raising concerns with a more senior member of staff. In extreme circumstances, this could be to Ofsted, CQC or police.

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10
Q

How should conflict be dealt with?

A
Active listening
Remain calm
Be objective
Be empathetic 
See both sides of the argument
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11
Q

What should the service users and staff be provided with in order to take action about poor treatment?

A

Information about complaints procedures

Advocacy

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