Unit 2 - Business Processes, Information Systems And Innovation

Question 1

What are the differences between IS and IT?

Answer 1

Technologies are tools. An Information System is the collection of tools, the people who use it, and the processes it supports

Question 2

What are the basic components that make up an information system? Which component is most important and why?

Answer 2

Hardware, Software, Network, Data

Process and PEOPLE (most important)

Question 3

What is the relationship between software and information system?

Answer 3

Software is a program or collection of programs that enable hardware to process data. Both are part of an Information system.

Question 4

What are the differences between data and information?

Answer 4

Information is something you can get out of data by analyzing the data. Data is just bits and bytes.

Question 5

What does the term business process mean?

Answer 5

A collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer.

Question 6

What is the relationship between value chain and business process?

Answer 6

A business may have more than one value chain, one value chain may have more than one business process, Which have sub-processes and activities.

Question 7

What is the value in analyzing and documenting a business process?

Answer 7

Determine bottlenecks
Eliminate duplicate activities
Combine related activities
Identify smooth-running processes. 
To stay competitive, organizations must optimize and automate their business processes.

Question 8

What type of information systems is designed to support the operational processes?

Answer 8

TPS (Transaction Processing System)

Question 9

What is business process management? What role does it play in allowing a company to differentiate itself?

Answer 9

Focuses on aligning all aspects of an organization with the wants and needs of clients.
Effectiveness and efficiency

Question 10

What roles do people play in information systems?

Answer 10

Very central role, the information system in itself is of no use unless the right people know how to use and manage it effectively.