Unit 2, Address Employee-related issues

Question 1

Employee benefits in Singapore include…

Answer 1

• Sick leave
• Annual leave
• Maternity leave
• Incentives & bonuses
• relocation assistance
• healthcare benefits
• retirement fund contributions
• housing allowance
• childcare benefits

Question 2

What are some of the Work-related policies?

Answer 2

• Employment Opportunities Policy
• Communication Policies
• Employee Code of Conduct
• Use of Electronic and Social Platforms
• Compliance and confidentiality
• Workplace harassment and Violence
• Layoff and Termination

Question 3

What are the steps to handle enquiries with courtesy and professionalism?

Answer 3

1. Give the person your full attention.
2. Listen carefully
3. Take down notes
4. Be friendly and interested.