unit 2 Flashcards

Question

what is gross misconduct

Answer 1

it can result in immediate dismissal without warning e.g. theft

Answer 2

strategies designed to meet financial objectives, expressed in a budget

Answer 3

the efficiency of an organisation

Answer 4

labour productivity (amount of turnover/revenue per employee)

Answer 5

a plan that details the recruitment needs of the business and how they will be achieved

Answer 6

1. resource planning 2. capacity planning succession planning

Answer 7

an organisation level activity designed to ensure that the business has enough resources to meet output requirements of its budget

Answer 8

1. what resources do I need? 2. how much of each do I need? 3. when do I need them?

Answer 9

a process that balances the available resources to meet requirements

Answer 10

labour force and/or equipment

Answer 11

if this person leaves the business, who will replace them

Answer 12

ensures continuity of key functions within the business organisation without disruption if a colleague resigns or is ill

Answer 13

attraction, identifying and encouraging potential candidates to apply for a job

Answer 14

evaluating and choosing the most suitable candidate from the pool of applicants

Answer 15

outlines the duties, responsibilities, and tasks associated with the role

Answer 16

details the qualifications, skills, experience and attributes required or desired in a candidate the job

Answer 17

when an existing employee gains a new role within the business, often a promotion

Answer 18

when a business recruits and employs a person who comes from outside the business

Answer 19

external recruitment method. at a set time and place for companies and job seekers meet and try find a job that meets the requirements

Answer 20

external they can be used any time and anyone can see it and read it

Answer 21

external presents the company to all its audience

Answer 22

external reward and benefits given to employees to motivate and encourage them to perform better

Answer 23

external using websites or apps like LinkedIn and facebook

Answer 24

internal private network contained within the company just for employees

Answer 25

internal a board bearing a job notice

Answer 26

internal and external a printed or electronic document containing information about the recent job availability

Answer 27

external targets people who work in a specific industry

Answer 28

external the process of sourcing the best possible candidate for a position

Answer 29

internal a website that deals specifically with employment or careers

Answer 30

external often engaged when the vacancy is for a specialist or high experience recruit uses similar methods shortlists then can conduct interviews if the company wishes

Answer 31

relocating existing employees. often used when opening a new branch in a new country

Answer 32

recruiting new employees in the country where the new business is based

Answer 33

employing/transferring individuals from within the same region, which could be a group of countries

Answer 34

recruiting individuals with the best skills, no matter where they are from or live

Answer 35

curriculum vitae applicants details company can see it all straight away

Answer 36

requires applicants to give their details in a standard format easier for employers to compare

Answer 37

cover letter outlines any special skills and attributes they feel they have that make they suitable for the job

Answer 38

long-listing short-listing offer

Answer 39

all applicants are screened to ensure that the candidates fulfil the essential characteristics for the person-specification

Answer 40

the first interview will select candidates to go through to a second round of interviews usually 3-5 applicants will go through

Answer 41

Situation Task Action Result

Answer 42

Context Action Result

Answer 43

yes to check that they have the required knowledge and skills

Answer 44

references are checked and the candidate is offered the position

Answer 45

age unless they are working in a bar then they need to be over 18

Answer 46

removing a person's name and age

Answer 47

at least 2 people conducting it aligned to a scoring matrix

Answer 48

a contract with a flexible end date, commonly used to fill immediate or seasonal needs, which are often for a few weeks

Answer 49

a temporary contract for a brief and defined period often between 3-12 months, used to cover specific projects, staff absences or seasonal work

Answer 50

an employment contract where the employee works the full standard weekly hours

Answer 51

35-40 hours a week

Answer 52

a contract where the employee works fewer hours than full-time, often with reduced benefits but flexible scheduling

Answer 53

the employer provides no minimum hours, and the employee is paid only for hours worked, with no guaranteed schedule

Answer 54

an employment arrangement where an external agency hires and manages staff who work for a client company but are not directly employed by it

Answer 55

a contract where an external expert provides specialised advice or service for a company, usually on a temporary or project basis

Answer 56

a self-employed contract where an individual is hired to complete specific tasks or projects for various clients, with n formal or long-term affiliation to any one company

Answer 57

a flexible contract where an individual works with a specific company on a more regular or semi-regular basis, often collaborating on projects or services

Answer 58

where an individual operates as an independent business or contractor, taking responsibility for their own taxes, insurance and benefits

Answer 59

- a summary of key duties - hours / location - holiday entitlement - the remuneration package - details of any probationary period - require notice period by both parties

Answer 60

ensuring everybody has an equal opportunity and is not treated differently because of their characteristics

Answer 61

taking account of the difference between people and placing a positive value on those differences

Answer 62

including everyone who might be excluded or marginalised due to disability or another characteristic

Answer 63

senior management must lead by example and clearly communicate the company's values

Answer 64

training modules might be designed and delivered to prevent unconscious bias

Answer 65

allow colleagues from diverse backgrounds to participate in policy reviews

Answer 66

makes sure men and women and people of different races are paid the same for the same role

Answer 67

the ethos of the organisation and the way they wish to conduct their business

Answer 68

the positive outcomes that accrue to the organisation by the execution of its values

Answer 69

the ability to cope with and recover from challenges and setbacks in the workplace

Answer 70

- inner drive - future focus - relationships - emotional wellbeing - physical health

Answer 71

1. positive work environment 2. flexible working arrangements 3. strong support network 4. regular breaks

Answer 72

1. bullying 2. infringement of law 3. feedback

Answer 73

1. ambitious growth plans 2. market dynamic changes 3. organisational structure changes

Answer 74

1. long-term illness 2. bereavement 3. relationship breakdown 4. financial stress

Answer 75

1. pandemic 2. war

Answer 76

a plan of action that is implemented to improve an issue that a business may be facing

Answer 77

a free and confidential service for employees which will include a mental health first aider

Answer 78

executing the day-to-day activities of the organisation

Answer 79

functional and focused. execute organisational strategies

Answer 80

motivating people so that they strive towards the business's goals

Answer 81

inspirational and free-thinking. design strategies that fir with goals

Answer 82

1. directive 2. authoritative 3. participative 4. pacesetting 5. delegative

Answer 83

all decisions and directions are made by the manager

Answer 84

the manager makes all the decisions, without input from colleagues and delegates tasks

Answer 85

the manager encourages ideas from others and the team works together to make important decisions

Answer 86

the manager leads by example

Answer 87

the manager delegates tasks to subordinates and employees are given the authority to decide how to complete their tasks

Answer 88

the activities and actions that an individual or team will complete. determined by the data and metrics required

Answer 89

the reasons for completing the activities and actions. focus on intangible results and human elements of business

Answer 90

1. authoritative 2. democratic 3. coaching 4. affiliative 5. laissez-faire

Answer 91

the leader assumes the sole authority to set objectives and allocate tasks to individuals

Answer 92

the leader encourages worker to participate in the decision-making process and is respectful of others advice

Answer 93

the leader encourages collaboration, empowerment and fulfilment

Answer 94

focuses on working in a positive and harmonious environment, encouraging teamworking

Answer 95

the leader has limited input into the work the employees perform

Answer 96

1. in-class training 2. task/job rotation 3. on-the-job training 4. departmental rotation 5. coaching/mentoring 6. workshops 7. conferences

Answer 97

1. business policies 2. business structure 3. job role

Answer 98

ongoing self-improvement and is broader that just workplace considerations

Answer 99

learning the things that will allow you to do your job well and develop your career

Answer 100

1. KPIs 2. SMART targets 3. CPD modules (continuous professional development)

Answer 101

1. training workshops 2. conferences 3. E-learning programs 4. work-related events

Answer 102

most commonly task specific. teaching employees how to perform their job role to the required pace and standard

Answer 103

is concerned with the development of the employee as an individual - it is person specific

Answer 104

1. high energy levels and enthusiasm 2. dedication 3. attention to detail

Answer 105

1. physiological needs 2. safety needs 3. belongingness and love needs 4. esteem needs 5. self actualization

Answer 106

better working conditions improves employee motivation

Answer 107

he found that both motivation and basic needs had to be met to get the most out the workforce

Answer 108

team members work together in the same department on a permanent basis

Answer 109

team members are from different departments and work together on a project which requires different skills

Answer 110

team members from the same or different departments work together on a specific project for a specific time period

Answer 111

team members are outsourced so are paid on a contract basis and they work on a specific project

Answer 112

team members are from different geographical locations and work for the same organisation or on the same project

Answer 113

team members are asked to troubleshoot problems and brainstorm solutions within a specific field

Answer 114

a finite single deliverable to be completed over a pre-determined timescale and to a pre-agreed budget

Answer 115

several projects that an organisation launches which are all aligned to a single strategic goal

Answer 116

1. thought-focused 2. action-focused 3. people-focused

Answer 117

individuals who don't get affected by emotions and fully understand task requirements

Answer 118

people who like to get on with tasks and see projects completed in full

Answer 119

Individuals that have good communication skills and understand the impact of their direct actions on others

Answer 120

1. plant 2. monitor evaluator 3. specialist

Answer 121

1. shaper 2. completer finisher 3. implementer

Answer 122

1. team worker 2. coordinator 3. resource investigator

Answer 123

creative and solves problems in unconventional ways

Answer 124

analyses options and makes impartial judgments

Answer 125

brings in-depth knowledge and expertise in a specific area

Answer 126

drives the team forward and challenges the status quo

Answer 127

ensures tasks are completed with attention to detail

Answer 128

turns ideas into practical actions

Answer 129

helps the team work cohesively by supporting others

Answer 130

focuses on the team's objectives and delegates tasks effectively

Answer 131

explores opportunities and builds external contacts

Answer 132

1. task-based 2. leadership 3. work-style 4. personality

Answer 133

when one team member doesn't complete their part in full or on time, the whole team is compromised

Answer 134

arises when the management style of the project manager runs contrary to the emotional needs of team members

Answer 135

there are different working styles that clash

Answer 136

it might be difficult to work with someone who's personality is very different from your own

Answer 137

1. competing 2. collaboration 3. compromising 4. avoiding 5. accommodating

Answer 138

- high assertiveness - low cooperation

Answer 139

- low assertiveness - high cooperation

Answer 140

- low assertiveness - low cooperation

Answer 141

- high assertiveness - high cooperation

Answer 142

- medium assertiveness - medium cooperation

Answer 143

1. setting clear aims and objectives 2. holding staff accountable 3. managing poor performance

Answer 144

defines the scope and objectives of the project, budget and an identification of stakeholders

Answer 145

outlines the specific steps and tasks required to achieve a specific goal

Answer 146

a structured list issues before a meeting, of topics to be discussed during the meeting

Answer 147

a written record, published after a meeting, of what was discussed and decided

Answer 148

provides an update on the status and advancement of a project or task

unit 2 Flashcards

(172 cards)