Unit 2 Flashcards
When dealing with international visitors, keep in mind that this is the universal language.
Nonverbal communication
What should you do when encounter a disabled visitor?
Treat her naturally, without making a fuss.
What are buffer periods?
Time for emergency or urgent appointments
Urgent care centers are an example of which type of appointment system?
Open office hours
One advantage to this system is that a visitor who arrives on time for an appointment won’t have to wait long.
Time-specific
This type of scheduled appointment system makes it easy for an office to adjust when patients aren’t on time.
Wave-scheduling
What are some tips to follow when dealing with difficult patients?
Remain calm
Ask questions
listen carefully
don’t criticize and offend
Describe health literacy.
Health literacy is the degree to which individuals have the capacity to obtain, process and understand basic health information needed to make appropriate health decisions
What tools are available to assist in gathering information to schedule appointments?
Visitor’s log, appointment book, appointment cards and reminder texts or emails.
What are some tips for handling walk-in visitors successfully?
Be receptive
great him and ask purpose of visit
Don’t let the visitor leave your desk “empty-handed.”
What guidelines can be put into place for missed appointments?
Are one or more warnings given to a patient who doesn’t show or call? Who gives the warning? Is it given on the phone or in a written message? If a patient is to be billed for a missed appointment, will there be an explanation included with the billing?
prefix
a word part added to the beginning of a root word
suffix
is a word part added to the end of a root word
Root word
middle
neur/
nerve
gastr/
stomach
scop/
examine
log/
study of
cardi/
heart
path/
disease
Acro
extremity, tip
Adeno
gland
apendo
apendix
arterio
artery
arthro
joint
