Unit 18: Complaint Resolution

Question 1

FINRA potential penalties

Answer 1

Censure (warning)
Fine
Suspension
Bar or expulsion

Cannot: jail or terminate employment

Question 2

FINRA appeal process

Answer 2

1) National Adjudicatory Council (FINRA)
then
2) SEC
then
3) Federal Appeals Court
then
4) US Supreme Court

Question 3

Arbitration

Answer 3

resolves business disputes
awards money only
payable in 30 days
NOT appealable

Question 4

When can a customer initiate a resolution of a dispute through arbitration?

Answer 4

6 years of the date of event