Unit 10: Soft Skills

Question 1

CRM stands for…

Answer 1

Client Relationship Management software

Question 2

CASL stands for..

Answer 2

Canadian Anti-Spam Legislation

Question 3

According to CASL, any electronic messages sent to clients must include:

Answer 3

• Name of the agent
• Name of Brokerage
• Contact info

Question 4

__________ involves all the ways that people are different from one another

Answer 4

Diversity

Question 5

Diversity can refer to these characteristics (12)

Answer 5

• Race / ethnicity
• Sexual orientation
• Socioeconomic status
• Gender identity
• Religion
• Language
• Age
• Marital status
• Veteran status
• Mental / physical abilities
• Disabilities
• ideas, perspectives, values

Question 6

______ aims to ensure fair treatment, access and equality of opportunity for everyone by removing barriers that prevent some groups from participating

Answer 6

Equity

Question 7

___________ builds a culture where everyone feels welcome by actively inviting everyone or group to contribute and participate

Answer 7

Inclusion

Question 8

Key Characteristics for fostering meaningful relationships (5)

Answer 8

1) Communication
2) Respect
3) Purpose
4) Trust
5) Empathy

Question 9

SWOT analysis stands for

Answer 9

Strengths, weaknesses, Opportunities, Threats

Question 10

MOST analysis stands for

Answer 10

Mission, objectives, strategy, tactics

Question 11

PESTLE analysis stands for

Answer 11

Political, Economic, Social, Technological, Legal, Environmental

Question 12

Time sensitive steps for agents include (6)

Answer 12

• Showing properties
• Writing and negotiating offers
• Deposit
• Title Search
• Condition Removal
• Closing

Question 13

SMART goals are

Answer 13

Specific
Measurable
Achievable
Realistic
Time-bound

Question 14

3 Types of continuous learning

Answer 14

1) Formal Learning
2) Social Learning
3) Self-Directed Learning