unit 1 test

Question 1

who always comes first?

Answer 1

the patient

Question 2

what are the special skills of a PCT?

Answer 2

phlebotomy, electrocardiography, intravenous therapy, and oxygen delivery

Question 3

how much will nursing assistant employment grow from 2018 to 2028?

Answer 3

9%

Question 4

how much will phlebotomist employment grow from 2018 to 2028?

Answer 4

23%

Question 5

what patient care settings do PCT’s usually work in?

Answer 5

hemodialysis, ER, med/surg, CCU, ICU, LDRP

Question 6

what is the difference between a PCT and a CNA?

Answer 6

PCT’s perform phlebotomies and ECG’s and a PCT can be a CNA but a CNA can’t be a PCT

Question 7

how many questions on the certification test are about patient care?

Answer 7

45

Question 8

how many questions on the certification test are about compliance, safety, and professional responsibility?

Answer 8

20

Question 9

how many questions on the certification test are about infection control?

Answer 9

11

Question 10

how many questions on the certification test are about phlebotomy?

Answer 10

14

Question 11

how many questions on the certification test are about ECG monitoring?

Answer 11

10

Question 12

what does a candidate need to meet in order to qualify for the exam?

Answer 12

pass the NHA course, instructor led course, criminal background check, drug and alcohol screening, and have a valid state ID

Question 13

what does professionalism mean?

Answer 13

be courteous, conscientious, and businesslike

Question 14

what are work ethics based on?

Answer 14

hard work and diligence

Question 15

what are the characteristics of professionalism?

Answer 15

loyalty, courtesy, initiative, flexibility, credibility, and confidentiality

Question 16

what should you do if a person wants to see a patient’s information?

Answer 16

check for a signed consent form

Question 17

what are some obstructions to professionalism?

Answer 17

personal problems, rumors, and personal calls

Question 18

what are some professional attributes?

Answer 18

teamwork, time management, prioritizing, and setting goals

Question 19

what is verbal communication?

Answer 19

spoken or written words or symbols

Question 20

what is connotation?

Answer 20

an idea or feeling that becomes attached to the word

Question 21

what is denotation?

Answer 21

the literal meaning of a word

Question 22

what is nonverbal communication?

Answer 22

messages transmitted without the use of words

Question 23

what are some nonverbal cues?

Answer 23

tone of voice, volume, eye contact, appearance, gestures, posture, and use of touch

Question 24

what are the 3 styles of communication?

Answer 24

assertive, aggressive, and unassertive

Question 25

what is assertive?

Answer 25

having a confident personality

Question 26

what is aggressive?

Answer 26

having a confrontational and forceful personality

Question 27

what is unassertive?

Answer 27

not having a ton of confidence

Question 28

what is a chart?

Answer 28

a legal record that is used to meet demands of healthcare accreditation, medical insurance, and legal systems

Question 29

what is an EHR?

Answer 29

an electronic health record that is specific to a certain facility

Question 30

what is SBAR?

Answer 30

situation, background, assessment, and recommendation