Unit 1 Test

Question 1

what is ethics?

Answer 1

The moral principles that control a person’s behavior and set standards of “good” and “bad” as opposed to “right” and “wrong.”

Question 2

What is an Organization?

Answer 2

Organizations are open systems that are composed of interrelated parts that function together to achieve a common purpose. They interact with their environments, transform resource inputs into product outputs (goods and services), and environmental feedback tells an organization how well it is meeting the needs of customers and society.

Question 3

What is a broad purpose that all organizations share?

Answer 3

They provide goods and services that are useful.

Question 4

What are the two types of organizations?

Answer 4

Profit and Non-Profit Organizations

Question 5

What is an open system?

Answer 5

An open business is an organization that makes resources into goods and services, interacts with their environment, and is made up of interconnected parts that work together to achieve a common purpose.

Question 6

What is the goal of a business?

Answer 6

To earn a profit.

Question 7

Where do companies spend their profits?

Answer 7

Companies’ profit can be spent on Research and Development, invested in machines or equipment, invest in the community, or saved for personal spending.

Question 8

What is globalization?

Answer 8

Globalization is changing the workplace because it allows companies to become more well known to consumers, it allows companies to have more consumers, and it allows companies to be able to increase their competition with other similar companies.

Question 9

What is Strategic Change? (Restructuring topics)

Answer 9

Includes changes to the business’s policies, structure or processes.

Question 10

What is People-Centric Change? (Restructuring topics)

Answer 10

Includes instituting new parental leave policies or bringing in new hires.

Question 11

What is Structural Change? (Restructuring topics)

Answer 11

Includes shifts in management hierarchy, teams, responsibilities of different departments, chain of command, job structure.

Question 12

What is Technological Change? (Restructuring topics)

Answer 12

Involves introducing new software or system to improve business processes.

Question 13

What is Unplanned Change? (Restructuring topics)

Answer 13

A necessary action following unexpected events.

Question 14

What is Remedial Change? (Restructuring topics)

Answer 14

Occurs when a problem is identified, a solution needs to be implemented.

Question 15

What is a managers role in the organization?

Answer 15

Managers must ensure that people are treated as strategic assets. A manager is a person in an organization who supports and is responsible for the work of others.

Question 16

How do toxic workplaces treat their employees?

Answer 16

Treat employees as costs.

Question 17

What does the typical structure of an organization look like?

Answer 17

From top-to-bottom it is Top managers, middle managers, supervisors, and front-line workers and the higher you are, the more power/more seniority you have.

Question 18

What do Top managers do? (Three levels of managers)

Answer 18

Top managers are responsible for performance of an organization as a whole or for one of its larger parts. Titles may include: CEO, President, Owner or Director.

Question 19

What do Middle managers do? (Three levels of managers)

Answer 19

Middle managers are in charge of relatively large departments or divisions. They carry out the plans set by top managers.

Question 20

What do Team leaders/supervisors do? (Three levels of managers)

Answer 20

Team leaders or supervisors — in charge of a small work group of non-managerial workers. Front-Line employees report to them. They oversee day to day operations of a business.

Question 21

What are the four basic functions of management?

Answer 21

Planning, Organizing, Leading, Controlling

Question 22

What are the characteristics of Managerial work?

Answer 22

Managers work long hours, managers work at an intense pace, managers work at fragmented and varied tasks, managers work with many communication media, Managers work largely though intrapersonal relationships.

Question 23

What did Taylor believe?

Answer 23

Taylor believed that most workplace issues regarding employees not performing well, were the direct result of workers not knowing clear and set responsibilities.

Every job should have clear rules and set by set directions to follow.
Workers should be selected to best fit each job.
Workers should be properly trained to do that job best.
Workers should be supported by planning what they do and how to do it.

Question 24

What did Fayol believe?

Answer 24

His 14 principles and 5 functions of management: Planning, Organizing, Controlling, Commanding, and Coordinating.

Question 25

What did Weber believe?

Answer 25

He believed that people were in positions of authority because of their social status in a society, not because of their abilities.
Weber believed that bureaucracy was a way to change that, and a way to create an ideal organization. His theory consisted of :
1. Career Oriented
2. Division of Labour
3. Hierarchy of Authority
4. Rules and Procedures
5. Impersonality
6. Selection Based on Merit, not Social Status.

Question 26

What is the difference between a manager and an administrator?

Answer 26

A manager works for a for-profit organization and an administrator works for a non-profit organization.

Question 27

What are the behavioral management theories?

Answer 27

1. Scientific Management
2. Administrative Principles
3. Bureaucratic Organization

Question 28

What did Elton Mayo unintentionally discover?

Answer 28

He unintentionally discovered that employees respond more to social factors such as managers inputting positive feedback. Also, social connections are just as important to workers as pay and environmental factors.

Question 29

What are the rules for Maslow’s hierarchy?

Answer 29

You need to achieve needs lower in the pyramid in order to continue to move up the pyramid. (You cannot achieve the level above you if you do not have all the levels below you).

Question 30

What is the order of Maslow’s hierarchy?

Answer 30

From bottom to top it is Physiological, Security, Social, Esteem, Self-Actualization.

Question 31

What did Chris Argyris believe?

Answer 31

He believes that the key to successful organizations and effective leadership is having positive and respectful managers which will create very productive workforces, workplace conflicts are the direct result of managing people using outdated practices, and Classical management principles and practices inhibit worker maturation and are inconsistent with the mature adult personality.

Question 32

What is an ethical dilemma?

Answer 32

An ethical dilemma occurs when choices are considered unethical, even though they may have beneficial potential.

Question 33

Legal behaviour is not necessarily ethical behaviour?

Answer 33

Some actions may be legal but in some people’s opinion not ethical. For example, testing medicines on animals is legal in many countries but some people believe it is not ethical.

Question 34

What re some common ethical issues?

Answer 34

Bribery
Environmental Protection
Indigenous Land Claims andDisagreements
Sweatshops and Child Labour
Diversity and Discrimination
Sexual Harassment
Fraud/Cyber Security
Side deals