Unit 1 - Structure And Decision Making INCOMPLETE Flashcards

1
Q

What are the advantages of a tall structure?

A

More opportunities for promotion which can lead to greater staff motivation.

Staff gain more support from their line manager

There is a higher degree of supervision as each line manager has a limited number of people they are responsible for

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2
Q

What are the disadvantages of a tall structure?

A

Many levels of hierarchy

Span of control is narrow, and the chain of command is long, making communication slower as instructions take longer to travel through the levels of the organisation

Longer lines of communication can make the firm less responsive to change

Can be expensive to run due to high wage costs

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3
Q

What are the advantages of a flat structure?

A

Few levels of hierarchy

Lines of communication are short, making the firm responsive to change and decision-making quicker

Staff working in a flat management structure can be empowered to work independently and take on more responsibility

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4
Q

What are the disadvantages of a flat structure?

A

Wide span of control means that tasks must be delegated, which can lead to employees feeling stressed and managers feeling overstretched

Less promotion opportunities within a flat structure, which may lead to the company losing staff to other organisations

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5
Q

What is delayering?

What are advantages of delayering?

A

Within hierarchical structures a method that can be used to reduce costs is to remove a layer of management, while expecting staff to produce the same level of output. This is called delayering.

Save the company money on managerial wages

Make the business more responsive to change due to the reduction of layers of management

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6
Q

What is downsizing?

What are advantages of downsizing?

A

Downsizing is when a firm closes down or merges aspects of their operations.

Reduce costs

Remain competitive in the marketplace

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7
Q

What are centralised organisations?

What are advantages of centralised organisations?

What are the disadvantages of centralised organisations?

A

Centralised organisations are where most decisions are taken by senior managers and then passed down the organisational hierarchy. This structure relies on having strong and competent managers.

Advantages
Centralised management structures can lead to greater uniformity within the organisation as each branch of the business will be using standardised procedures.

Disadvantages
Centralised organisational structures are often less responsive to localised external pressures. It can also lead to demotivated staff who are not being given the opportunity to be involved in the decision-making process.

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8
Q

What are decentralised organisations?

What are advantages of decentralised organisations?

What are the disadvantages of decentralised organisations?

A

Decentralised organisations delegate authority down the chain of command. Each department within the organisation has the authority to make their own decisions.

Advantages
reduces the speed of decision-making.
Employees will be more motivated as they are given the opportunity to make decisions and be creative.
The business will be more responsive to changes in individual/local markets as staff in each department have a greater local knowledge.

Disadvantages

Overall control of the organisation is delegated to departmental managers. This may lead to poor decisions as branch managers may not be as experienced as the managers in the head office. Individual branches may begin to compete and the overall corporate culture may be harder to develop.

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9
Q

What is a matrix structure?

A

Matrix structure is often used when cross-functional teams are created to run a project. Team members may come from different disciplines. The team will disband when the project is complete.

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10
Q

What are the advantages of a matrix structure?

A

a good way of having different viewpoints and skills involved in a project

provide staff with an opportunity to learn new skills from other members of the team which may lead to greater motivation and productivity

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11
Q

What are the disadvantages of a matrix structure?

A

it is very expensive

team members may have priority issues when having to report to two bosses (their regular line manager and their project leader)

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12
Q

What is an entrepreneurial structure?

A

Entrepreneurial structure is used in SMEs. This is when the major decisions are made by one or two key personnel. Usually in small businesses this will be the owner or the entrepreneur.

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13
Q

What are the advantages of an entrepreneurial structure?

A

Decisions are often made quickly by the entrepreneur who is experienced within the business.

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14
Q

What are the disadvantages of an entrepreneurial structure?

A

There is a workload issue for the decision makers as responsibility for many tasks will fall to them.

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15
Q

What is functional grouping?

A

Grouping by department and people working in these departments have similar interests. People can contact specific departments if they require specialist advice/help. Marketing may contact HR when recruiting new staff.

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16
Q

What are the advantages of functional grouping?

A

Specialisation ( each department focusing on their own work)

Accountability ( someone is responsible for the section)

Clarity ( know your and others roles)

17
Q

What are the disadvantages of functional grouping?

A

Closed communication (don’t communicate between departments)

Become resistant to change

Coordination may take too long

Gap between top and bottom

18
Q

What is product/service grouping?

A

Structured around the product that it sells. Each department in the organisation concentrated on one specific product which results in specialist knowledge of each product within that department. Departments can respond quickly to change.

19
Q

What are the advantages of product/service grouping?

A

Expertise (can develop good understanding)

Easily monitor product performance

Decisions can be responsive to changes

20
Q

What are the disadvantages of product/service grouping?

A

Duplication of functions (sales forces for each)

Devisions may begin to complete

Lack of central control

21
Q

What is customer grouping?

A

Grouping it by customer type is also grouping it by market segment or target market. Products can be marketed at a specific group.

22
Q

What are the advantages of customer grouping?

A

Customers receive a service and price

Suited to individual needs

Customer loyalty because staff know customers well

23
Q

What are the disadvantages of customer grouping?

A

It can be expensive

Duplication of resources

24
Q

What is location/territory grouping?

A

Exists when the organisation is structured around specific locations. The needs of customers within each location can be focused on becoming familiar with different cultures. Technology can be used to communicate with staff in different countries which drives up expenses.

25
Q

What are the advantages of location/territory grouping?

A

Serve local needs better

More effective communication (firm = customer)

Better knowledge of local staff