UNIT 1 PERFORMANCE MANAGEMENT Flashcards
the process of ensuring individual and team effort support the organizational objectives and to realize key stakeholders expectations and wealth creation in all the identified value drivers of the organization.
PERFORMANCE MANAGEMENT
•Management and _____ and _______ are paramount
employee buy-in and involvement
what is the life cycle of performance management?
plan > monitor > review > improve > measure >
Effective Performance Management System:
• Make clear what the organization expects
• Provide performance information to
employees
• Identify areas of success and needed development
• Document performance for personnel records
Importance of performance management
- Salary administration
- Performance feedback
- Identifying individual strengths and weaknesses
- Documenting personnel decisions
- Recognizing individual performance
- Identifying poor performance
- Assisting in goal identification
- Making promotional decisions.
- Retention or termination of personnel
- Evaluating goal achievement.
ROLE OF APPRAISAL IN PERFORMANCE MANAGEMENT (Supervisor)
- Usually do the actual appraising
- Must know how to conduct the Appraisal fairly
- Must be familiar with basic appraisal formatting
ROLE OF APPRAISAL IN PERFORMANCE MANAGEMENT (HR Department)
- Serves a policy making and Advisory role
- Prepare forms and procedures And insist that all Department use them
- Appraisal based on their skills
What is the PROCESS OF PERFORMANCE MANAGEMENT?
Visioning > Goal Setting > Strategic Planning > Business Planning > Analyzing Results > Forecasting > Measuring Success > Rewarding People >
• Allowing employees to focus on waars Important.
• Aligning individual objectives with business objectives.
• Optimizing employees’ individual performance.
• Identifying the key result areas and work upon improving them
Setting and Defining Goals
• Define the expectations in clear terms. Let your employees know exactly what is expected from them and provide clarification when needed.
• Explain how the expectations established will help in fulfilling the overall business obiectives: draw the line of sight between their contribution and the business achieving those objectives
• Document the expectations. Establish a process that clearly defines and measures what to do and who is responsible or each task.
Setting Expectations for Managers and Employees
• Setting even more unrealistic standards for the job that is failing to reach its existing standards
• Not having enough resources to complete the new demands
• A failure of cooperation or collaboration from the team and manager.
• A lack of effort on the employees’ part
Setting Performance Standards
• Team leaders, or managers, should take sufficient time to indulge in one-on-one interactions with their team members: regular touch-points and contact
• to build a workforce with varied skils. that fosters further career development, continuous feedback and coaching are critical. This can be done through pertormance reviews, or 360-reedback resources.
• Set and conduct regular team building activities (there are some great online activities).
• Promote and encourage collaboration and communication among team members, and as an essential part of
• Use appropriate and helpful business communication tools
Establishing Effective Communication
Dimensions of performance management:
• Performance Planning
• Feedback and Coaching
• Performance Review
• Outcome
It involves:
•Analyze Data
•Research Root Cause
• Identify Solutions
• Process Improvements
• Service Delivery
Performance Development
It involves:
• Proactive Messages
• Positive Stories
• Education/ Clarification
• Media Relationships
Media Relations and Communications
