Unit 1- Deck One Flashcards
What are the key skills that a manager should have
Technical Skills
Conceptual Skills
Communication Skills
People Skills
What aspects of technical skills should a manager know
have the technical skills to get job done
understand what work has to be done
how it should be done
why the work is necessary
how much time should be allocated for the task
who on their team is capable of performing the work
Why are conceptual skills important for a manager
Analytical thinking allows managers to make decisions based on the information on hand, even if the information is incomplete
What are the activities that are expected from a manager/supervisor
Planning
Organizing
Staffing
Managing
Monitoring
What are the 3 steps in goal setting
Identify the goal
Decide on a strategy to achieve the goal
Determine the allocation of resources to attain the goal
What are some issues that must be considered when organizing and coordinating resources to meet the goal
- What work has to be done
- How that work can be divided into job-specific tasks
- How to distribute the tasks to the staff in a fair and efficient way
How can you determine the workload of a single individual
By understanding the time it takes to complete the tasks and how many times a day the tasks are performed
What do you need to consider when prioritizing tasks and assigning work
- the physical limitations of the staff and facility
- The requirements of research being conducted
- The species being used.
How can supervisors assist staff with ensuring they are completing tasks efficiently
by using standard operating procedures (SOPs) that outline the necessary steps to complete a task.
What are the downsides of inefficiency
It can lead to the need for more staffing and possibly overtime pay
What is one type of scheduling that can help provide adequate staffing
A non-traditional workday schedule
What is the best way to assign weekend and holiday shifts
On a rotating system
What are the benefits of a rotating weekend/holiday schedule
It can reduce budget expenditures and is perceived as fair by personnel
What is the basic principle for staffing
That an average person working at a reasonable pace should be able to complete assigned jobs within normal working hours
What are some physical limitiations of a facility
- A small cage wash area may limit the number people working in it at any one time and can limit the number of cages cleaned
- If the facility is old, staff may have idle or down time while waiting for equipment to be repaired or replaced
- If a facility is filled to capacity, animal maintenance operations may slow because of a lack of space in which to move animals
How many tasks are typically listed in a job description
10-20 tasks
Why do you need to be cautious in the way that you present physical requirements in job descriptions
Because federal, state, local laws prohibit hiring discrimination on the basis local laws
What are “Hard Skills”
Skills that relate to specific experiences learning or performing a task
i.e, the knowledge, skills, and abilities of the candidate to perform the job.
What are “Soft Skills”
Skills that relate to interpersonal skills, communication styles, and other behaviors that are associated with candidate’s emotional intelligence quotient
What is behavioral-based interviewing
A process of asking candidates to describe a problem or situation they have encountered that relates to a skill or competency needed in the position
What items should not be discussed in a formal interview
Religious affiliations
Marital status
Age
Number of children
Childcare situation
Hobbies
Other personal information
What is the estimated cost to replace an employee
About 20% of the employee’s annual salary
What are the benefits of hiring someone who is underqualified
- Lower financial burden
- Limited influence and job bias from previous positions
- Ability to train on tasks without influence from previous jobs
What are the downsides of hiring an underqualified person
- More time needed for training
- Longer to get up to speed on tasks
What are the benefits of hiring an overqualified person
- Quickly get up to speed on tasks
- Less time needed for training
- Higher skills at a lower salary due to the financial limits of the position
What are the downsides of hiring an overqualified person
- Easily bored
- May leave sooner than desired
- Higher salary requirements
- Previous job bias regarding procedures to complete tasks
What are some of the consequences of disregarding the needs of the employees
- low morale
- absenteeism
- high turnover rate
What are the 6 levels of Maslows hierarchy of needs
- Physiological needs
o fair salary
o adequate vacation and holidays
o proper scheduling and workload - Safety need
- Belonging and social needs
- Esteem needs- relate to being recognized and having a sense of self-worth
- Self-actualization is characterized by personal growth and fulfilment
- Transcendence - achieved when an employee gains satisfaction from assisting in the development of others’ competencies and character
According to employee surveys, what are the highest-ranked motivational factors
Professional growth
Thinking independently
Being part of a team
Being treated with respect
What 3 questions should you ask when deciding the best way to manage ones time
- Is what you are doing necessary?
- Is it appropriate?
- Is it efficient in accomplishing your goals?
What are some reasons that supervisors may be reluctant to delegate jobs
Not being comfortable with authority
Fear of losing control over certain responsibilities within the facility
Because they enjoy doing the task themselves and do not want to give it up
What are the 3 different types of evaluation feedback
- informal (ongoing)
- periodic
- annual
When giving negative feedback, what is one thing that is good to do to make it a more positive experience
Try to express what they might do the next time or demonstrate a better way to perform a task.
For example, you might say, “When you pick up the animal the next time, try to do it this way.”
When giving negative feedback, what should be focused on
On the action
For example, saying “this needs to be done with a longer needle” is preferable to “you should use a longer needle.”
What are some examples of employee concerns
- Time and attendance issues
- lack of attention to detail
- improper documentation
Why is it important to address issues immediately
Because if the employee believes that the behavior is acceptable and will not understand if you identify it as a problem at a later
What are the steps in a progressive disciplinary process
Verbal warning
Written warning
Final written warning