Unit 1 Communication

Question 1

How does a nurse show professional communication and how is it received?

Answer 1

• Courtesy
• Trustworthiness
• Autonomy and responsibility
• Assertiveness
• Boundaries
• Use of names

Question 2

What are some factors that influence communication?

Answer 2

• Gender
• Developmental level/age
• Values/attitudes/beliefs
• Sociocultural status/ethnic background
• Past experiences
• Knowledge of subject matter
• Ability to relate to others
• Interpersonal perceptions
• Empath, acceptance, positive regard
• Environmental factors

Question 3

What are some ways of showing effective verbal communication?

Answer 3

• Vocabulary
• Denotative (dictionary definition)/Connotative meaning (implied or emotional meaning).
• Congruence
• Pacing
• Intonation (tone of voice)
• Clarity and brevity (direct and clear)
• Timing relevance

Question 4

What are some effective ways of non-verbal communication?

Answer 4

• Personal appearance
• Posture and gait
• Touch
• Facial expression
• Eye contact
• Gestures
• Sounds
• Territoriality and personal space

Question 5

What is the distance zone recommended for someone you are intimate w/?

Answer 5

0-18 inches

Question 6

What is the distance zone recommended for someone you are Personal w/?

Answer 6

Personal 18-36 inches

Question 7

What is the distance zone recommended for someone you are Social w/?

Answer 7

Social 4-12 feet

Question 8

What is the distance zone recommended for someone you are Public w/?

Answer 8

Public 12-25 ft

Question 9

Therapeutic communication is most comfortable when the nurse and the pt are how far apart?

Answer 9

3-6 feet apart

Question 10

When tying to have good communication w/ someone you should follow the SOLER process. What is this?

Answer 10

S - Sit facing the person
O - Open posture
L - Lean forward from time to time
E - Eye contact
R - Remain relatively relaxed

Question 11

Describe a social realtionship.

Answer 11

• Friendship
• Socialization
• Companionship
• Accomplishment of a task
• Limited w/ nurse-pt relationship

Question 12

Describe a therapeutic relationship.

Answer 12

• Focuses on the needs, feelings, ideas of the pt.
• Parameters are clear
• Requires self-awareness and self confidence
• Develops through stages
• Nurse knows self, beliefs, attitudes, cultural awareness.

Question 13

Tell me about the orientation phase of a pt.

Answer 13

1) Nurse and pt meet (the pt will call the nurse by name).
2) Discussion of purposes, ID problems
3) The pt will describe the roles of the participants in the relationship
4) The pt and nurse establish and agreement about:
- Expectations and goals of the relationship
- When, where for how long?

Question 14

Describe the Working Phase of pt care.

Answer 14

1) Pt should actively participate in the relationship
21) Examination of feelings/responses
3) Development of better coping skills
4) Pt will cooperate toward achieving mutually acceptable goals.
5) Pt will express feelings and concerns to the nurse.

Question 15

What is the Termination phase of pt care?

Answer 15

1) The pt recognizes the progress toward goals
2) The pt verbalizes feelings about the end of the professional relationship.