Unit 1 : Challenges in a Contemporary Work Place

Question 1

Network Economy

Answer 1

People and Nations are influenced by the internet and developing IT

Question 2

Global Economy

Answer 2

Nations and their economies are increasingly independent

• Performance Driven
• Success not granted
• No guarantee of long term employment
• Initiative + Discipline

Question 3

Intellectual Capital

Answer 3

Collective brain power or shared knowledge of a work force

Question 4

Knowledge Worker

Answer 4

Someone’s who’s knowledge is an important asset to employers

Question 5

Globalization

Answer 5

Worldwide independence of :

• Resource Flows
• Product Market
• Business Competition

Question 6

Technology

Answer 6

People in different locations can hold meetings, access common database, solve problems.

Computer literacy must be mastered to have a successful career

Question 7

Diversity

Answer 7

Difference in workers age,gender,race,religion and ethnic culture.

• Prejudice: negative attitude towards members of a diverse population
• Discrimination: denied a job/ position for reasons not work relevant
• GCE : invisible barrier limiting advancement of women and minority groups

Question 8

Ethics

Answer 8

Involves the behavior of members and it’s impact on society

Expectations include:

• environmental protection
• product safety
• protection of HR

Question 9

Careers

• Core Workers
• Contract Workers
• Casual and PT workers

Answer 9

• Core - full time, pursuing a career path
• Contract- perform specific tasks as needed
• Casual/PT - hired as needed

Question 10

Free Agency

Answer 10

Must be prepared to change jobs overtime and your skill must portable and of current value in the market

Question 11

Organization

Answer 11

A collection of people working together with a division of labour to achieve a common purpose

Question 12

Open Systems

Answer 12

Transform resource inputs into the environment into product or service outputs

Question 13

Management? and what are it’s two features

Answer 13

Discipline that involves managing tasks and people.

1) purpose is to achieve group goals
2) create and environment or condition that people are able to perform their tasks efficiently

Question 14

Performance measures include:

Answer 14

• Productivity
• Performance effectiveness
• Performance efficiency

Question 15

Organizational Performance

How is value created?

Answer 15

When resources are used the right way,right time and minimum costs to create a quality service/goods

Question 16

Total Quality Management (TQM)

Answer 16

Managing commitment to continuous improvement, product quality and customer satisfaction

Question 17

Who are managers?

What are the types of managers

Answer 17

People who directly support and help activate the work efforts and performance accomplishments of others.

• Line Managers
• Staff Managers
• Functional Managers
• General Managers
• Administrators

Question 18

Managerial Performances:

• Accountability
• Quality of work life (QWL)

Answer 18

Accountability:

The requirement to show performance results to a supervisor

QWL :

Overall quality of human experiences in the work place

Question 19

What are the 4 functions of Management ?

PLOC

Answer 19

Planning
Leading
Organizing
Controlling

Question 20

Levels of Managers

Answer 20

• Top Managers
• Middle Managers
• Team Leaders/Supervisors

Question 21

Networking

Answer 21

Process of building and maintaining positive relationships with people whose help maybe needed to implement work agenda’s.

Question 22

3 Essential Managerial Skills

Answer 22

• Conceptual Skills - Ability to think analytically and achieve integrative problem solving
• Human Skills- ability to work well and cooperate with other people
• Technical Skills- ability to expertise and perform a special task with proficiency

Question 23

Competencies first managerial success include:

Answer 23

• communication
• team work
• self management
• leadership
• critical thinking
• professionalism