Unit 1 : Challenges in a Contemporary Work Place Flashcards
Network Economy
People and Nations are influenced by the internet and developing IT
Global Economy
Nations and their economies are increasingly independent
- Performance Driven
- Success not granted
- No guarantee of long term employment
- Initiative + Discipline
Intellectual Capital
Collective brain power or shared knowledge of a work force
Knowledge Worker
Someone’s who’s knowledge is an important asset to employers
Globalization
Worldwide independence of :
- Resource Flows
- Product Market
- Business Competition
Technology
People in different locations can hold meetings, access common database, solve problems.
Computer literacy must be mastered to have a successful career
Diversity
Difference in workers age,gender,race,religion and ethnic culture.
- Prejudice: negative attitude towards members of a diverse population
- Discrimination: denied a job/ position for reasons not work relevant
- GCE : invisible barrier limiting advancement of women and minority groups
Ethics
Involves the behavior of members and it’s impact on society
Expectations include:
- environmental protection
- product safety
- protection of HR
Careers
- Core Workers
- Contract Workers
- Casual and PT workers
- Core - full time, pursuing a career path
- Contract- perform specific tasks as needed
- Casual/PT - hired as needed
Free Agency
Must be prepared to change jobs overtime and your skill must portable and of current value in the market
Organization
A collection of people working together with a division of labour to achieve a common purpose
Open Systems
Transform resource inputs into the environment into product or service outputs
Management? and what are it’s two features
Discipline that involves managing tasks and people.
1) purpose is to achieve group goals
2) create and environment or condition that people are able to perform their tasks efficiently
Performance measures include:
- Productivity
- Performance effectiveness
- Performance efficiency
Organizational Performance
How is value created?
When resources are used the right way,right time and minimum costs to create a quality service/goods
Total Quality Management (TQM)
Managing commitment to continuous improvement, product quality and customer satisfaction
Who are managers?
What are the types of managers
People who directly support and help activate the work efforts and performance accomplishments of others.
- Line Managers
- Staff Managers
- Functional Managers
- General Managers
- Administrators
Managerial Performances:
- Accountability
- Quality of work life (QWL)
Accountability:
The requirement to show performance results to a supervisor
QWL :
Overall quality of human experiences in the work place
What are the 4 functions of Management ?
PLOC
Planning
Leading
Organizing
Controlling
Levels of Managers
- Top Managers
- Middle Managers
- Team Leaders/Supervisors
Networking
Process of building and maintaining positive relationships with people whose help maybe needed to implement work agenda’s.
3 Essential Managerial Skills
- Conceptual Skills - Ability to think analytically and achieve integrative problem solving
- Human Skills- ability to work well and cooperate with other people
- Technical Skills- ability to expertise and perform a special task with proficiency
Competencies first managerial success include:
- communication
- team work
- self management
- leadership
- critical thinking
- professionalism
