Unit 1 - C&D Flashcards

1
Q

What is PESTLE analysis?

A

A business tool that looks at how successful or not the business will be based on the external marker and factors

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2
Q

Why is PESTLE analysis used?

A

To review the external environment of a business

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3
Q

What doe PESTLE stand for?

A

P - political
E - economic
S - social
T - technological
L - legal
E - environmental

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4
Q

What does political mean?

A

Government support, grants or promotion, trading communities

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5
Q

What does economic mean?

A

Fiscal policy, tax, monetary policy, supply side policy, exchange rates

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6
Q

What does social mean?

A

Attitudes to savings, spending and debt, social responsibility requirements, change, tastes and preferences

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7
Q

What does technological mean?

A

Technological change, automation, improved communication, robots, social media

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8
Q

What does legal mean?

A

Laws and legislation must be followed or will be fined/punished

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9
Q

What does environmental mean?

A

Ethical, carbon emissions, waste, recycling, can benefit the business

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10
Q

What is meant by external environment?

A

How a business is doing compared to others, looking at the bigger picture

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11
Q

What is a trading community?

A

Related to retail, health, publishing, tourism, catering. Provides networking opportunities, advice, news and opportunities to buy or sell equipment, services, training

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12
Q

What is government support?

A

Monetary grants or promotions, encourage the increase or introduction of new businesses/markets

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13
Q

What is a trading bloc?

A

Gives creditability, seen as exclusive, pay to be in it
e.g. EU

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14
Q

What is a fiscal policy?

A

Government controlled policy, dictates levels of taxation based on the cost of the borrowing, how the government generates its income and decides its budget, changes can’t be ignored

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15
Q

What is the supply-side policy?

A

Aim to improve productivity and produce economic growth, controlled by the government, Bank of England and MPC

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16
Q

What is economic growth?

A

Striving to frow the economy so the UK doesn’t return to a recession, to take in more money than what’s going out, investing in areas to encourage growth

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17
Q

What are exchange rates?

A

Can fluctuate greatly, influence UK’s purchasing and selling power globally depending on other countries, inflation and stock exchange can change it

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18
Q

What is the monetary policy?

A

Value of currency and interest rates determined by the government, decisions on how to meet expectations are controlled by the Bank of England and Monetary policy committee

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19
Q

How can attitudes to saving affect the social environment?

A

Banks and government rely on people saving money which is used to boost the economy, interest rates are low so its difficult to save money

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20
Q

How can spending and debt affect the social environment?

A

Changes to spending habits influences the types of businesses that can start up and expand
No borrowing means businesses profits decreases which puts the economy down

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21
Q

What are social responsibility requirements?

A

Encouraged to consider ethical matters and consequences, be sustainable
e.g. charity shops are more popular now and help money last longer for people

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22
Q

What are demographics?

A

Identify customer needs of individuals
e.g. where you live, age, gender, house type, income, marital status

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23
Q

How can change affect the social environment?

A

Diversity of ethnicities can lead to new businesses due to trends changing

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24
Q

How can consumer tastes/preferences affect the social environment?

A

Customer needs changing and things becoming obsolete
e.g. food industry influenced by foreign foods/recipes

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25
Q

What is technological change?

A

Advancements and changes influence businesses and create opportunities for new ones. Improves e-commerce, digital communication, payment platforms. productivity

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25
Q

What is automation?

A

More productivity, less mistakes made, reduce costs quicker

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26
Q

How has communication changed because of technology?

A

Changed the way businesses operate and structure
e.g. working from home, long distances

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27
Q

What is the partnership act?

A

Can only be dissolved if one person retires or dies, can’t be fired or made redundant, equal share of profits/losses unless legal contracts are in place stating otherwise

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28
Q

What is the companies act?

A

Code of conduct for businesses to operate to protect the business and its operations, informs company policies and their operations e.g. forming and dissolving businesses

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29
Q

What is the charities act?

A

To protect the charity and its fundraising activities in line with business expectations, if more than £10,000 earned per year then must register as a charity and have trustees to ensure the charity is operating within the law

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29
Q

What is the competition act?

A

Prevents domination by any 1 business by addressing anti-competitive agreements, abuse of dominant market positions, reduces price wars which are illegal

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30
Q

What are the benefits to businesses of following laws?

A
  • positive reputation
  • ethical
  • competitive advantage
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30
Q

What are the disadvantages of businesses following laws?

A
  • can be forced out of business
  • fines
  • imprisonment
  • easy to miss updates
  • time consuming
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31
Q

What are carbon emissions and how can this affect the environment?

A

Pollution, carbon footprint, global warming
Negative reputation, not ethical, impacts business costs

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32
Q

What is waste and how can this affect the environment?

A

Household rubbish must be sorted, landfill sites are regulated, water and sewage disposed correctly
Costs to get rid of, reduce storage space

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33
Q

What is recycling and how can this affect the environment?

A

Business must comply with policies for zero waste
Seen as ethical, good reputation

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34
Q

What is pollution and how can this affect the environment?

A

Impacts, health, buildings, surroundings, demand for reduced pollution is forcing businesses to close
- Air, noise, water, traffic

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35
Q

What are the benefits to businesses protecting the environment?

A

Seen as environmentally friendly and ethical, monetary rewards, increased sales/profit, able to increase prices

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36
Q

What are the disadvantages to businesses protecting the environment?

A

Expensive, time consuming, can be a big change for people/reluctant to change, need more training

37
Q

What is corporate culture?

A

How a business wants to be seen by customers and how they treat their staff

38
Q

What is corporate social responsibility (CSR)?

A

Sets out what they are trying to be like, policies set out
E.g. if staff need training then will it be done

39
Q

What are ethics?

A

How the business is seen to be doing the right thing, acting with good intentions
Whistle blowing policy - report something that’s wrong

40
Q

What are examples of ethical behaviour?

A

Recycling, fair treatment of people, following legislation, ethical suppliers

41
Q

Whys should a business be ethical?

A

Positive reputation, loyal customers, able to offer higher prices

42
Q

What are the problems of being ethical?

A

Expensive, time consuming, may need training

43
Q

What are the benefits of being ethical?

A

Employee retention, shows good CSR

44
Q

What are the benefits of developing a culture?

A

Teamwork and productivity improves, lower staff turnover

45
Q

What is a competitor?

A

Another business that offers something similar to your business

46
Q

What is a competitive advantage?

A

Having something better/over another business

47
Q

Different ways a business can have a competitive advantage?

A
  • differentiation
  • pricing
  • market leadership
  • reputation
  • market share
  • cost control
  • technology
48
Q

What types of competitors can a business have?

A
  • local
  • national
  • international
49
Q

Advantages of a competitive advantage?

A

Cost control, retaining customers, job security

50
Q

What is differentiation?

A

Having different products to competitors

51
Q

What is a market chare?

A

Most part of the market

52
Q

What can affect a businesses competitive advantage?

A
  • suppliers/logistics
  • employees
  • untrained staff
53
Q

Define market structure?

A

How much power each competitor has and how many there is

54
Q

What are the 2 types of markets?

A

Perfect and imperfect competitor

55
Q

What features make up perfect competition?

A
  • sell identical products
  • price takers
  • small market share
  • buyers know the nature of product
  • freedom of entry and exit
56
Q

What features make up imperfect competition?

A
  • price giver
  • number of customers buying is more
  • not identical products
  • different prices
57
Q

Define perfect competition

A

Provide exact same product at same price
- price takers

58
Q

Define imperfect competition

A

Less competitors in market, lines aren’t identical, determine own prices

59
Q

What does number of firms mean?

A

Number of businesses operating in a market

60
Q

What does freedom of entry mean?

A

Have the choice to enter or leave the market due to number of buyers or sellers

60
Q

What does nature of product mean?

A

What they are selling won’t vary
- perfect will be identical
- imperfect is different

61
Q

Examples of perfect competition

A
  • newspapers
  • magazines
  • Fairtrade producers
  • milk
  • bread
62
Q

What does pricing power mean?

A

How much can be charged, if can set own prices or not
- perfect can’t
- imperfect can set prices

63
Q

What does substitute products mean?

A

Other options available
- imperfect has more options
- perefect has les options

64
Q

Examples of imperfect competition

A
  • rings/jewellery
  • clothes
  • food
65
Q

Define demand

A

How much customers want from a business

66
Q

List 5 factors that impact demand

A
  • affordability
  • competition
  • availability of substitutes
  • gross domestic product level (GDP)
  • needs and aspirations of consumers
67
Q

Define gross domestic product (GDP)

A

output - value of goods/services from sample
expenditure - value purchased by business, government and individuals
income - value of money generated through wages and profit

68
Q

Define supply

A

How much they can make and produce

69
Q

Define price

A

How much is charged to buy a product/service

70
Q

Define affordability

A

How much customers are willing to pay and whether they can afford it

71
Q

Define availability

A

Other businesses have similar products which lowers demand

72
Q

Explain how needs and aspirations of consumers can influence demand

A

Customer needs changing could increase or decrease demand

73
Q

Explain how competition can influence demand

A

Low - high demand
high - low demand

74
Q

Explain how affordability can influence demand

A

low price - more demand
high price - less demand

75
Q

Explain how availability of substitutes can influence demand

A

low substitutes/availability - high demand
high substitutes/ availability - low demand

76
Q

Explain how GDP can influence demand

A

income high - high demand
income low - less demand
high output - high demand
low output - low demand

77
Q

List 5 influences of supply

A
  • availability of raw materials
  • logistics
  • ability to produce profitability
  • competition for raw materials
  • government support
78
Q

Explain how availability of raw materials can influence demand

A

easy - high supply
hard - low supply

79
Q

Explain how logistics can influence demand

A

easy - increase supply
difficult - decrease supply

80
Q

Explain how to produce profitability can influence demand

A

high - high supply
low - low supply

81
Q

Explain how competition for raw materials can influence demand

A

more competition - low supply
low/no competition - high supply

82
Q

Explain how government support can influence demand

A

more support - high supply
less support - lower supply

83
Q

What is price elasticity of demand?

A

Response to price change
elastic - demand decrease from price increase
inelastic - demand stays the same when price changes

84
Q

What is the equation for price elasticity of demand?

A

%change in quantity demanded / % change in price

85
Q

Define output decisions

A

Economist term relating to maximising profit

86
Q

List 3 factors that impact pricing and output decisions

A
  • cost of production
  • environment
  • market power
87
Q

Define loss leader

A

When a business sells product/service for less than the cost

88
Q

Benefits of using loss leader

A

Increases demand, clear excess stock, attract customers, customers may buy other/more product as well

89
Q

Disadvantages of using loss leader

A

Reduces profitability, impacts reputation/quality

90
Q

Define price

A

How much is charged to buy a product/service

91
Q

Give examples of loss leader products/services

A
  • buy 1 get 1 free
  • happy hour
  • estate agents