Unit 1 - Admin Basics Flashcards
Types of Administrators
Super User - Grants Amin rights to other users of the company
Security Admin - manages all security. Granted by super user.
Admin - any user that needs access to the admin center.
What are the roles and responsibility of different admins.
System Owner (Advocate) - primary contact between users and the system. Stay current on latest functionality.. recommends business process.
System Admin - day to day management. Roles, imports, forms, notifications.
User Support - Implement new functionality. Training and communication. Assistance and support to HR managers
What are the Settings Options from Name Menu
Change password
Security question selection
Notification Options
Language Preference
Proxy Assignment
Group Creation
4 Key Facts about Quick Cards
Display basic information and can contain take action links.
Most content is dynamic and is not customizable
Links respect permissions
Links can be enabled or disable
Where is Support Sidebar enabled or disabled.
Platform Feature Settings page.
What are 4 support functions that can be accessed from the support sidebar?
Centralized knowledge base
Submit new cases including video capture
Access case administration
Provide context to issue diagnosis to support customer services.
Where are email notification templates modified.
Email Notification Template Settings
Where do you prevent users from being able to turn off email notifications.
Admin Center —> Company Settings —> Company System and Logo Settings
Where can you validate out override user email notification settings.
Admin Center —> Change User Email Notification
How do you send an on-demand email notification
Send User Welcome Email
Then choose Send System Message by User link
What are the 3 options to reset a user password.
- Reset individual user password (with supplied password)
- Reset individual user password
- Reset group of users passwords.
