Unit 1 Flashcards
A stage where data or instructions are put into a computer system.
Input
When Data is added with some _________________ = Information
Meaning
Raw facts, figures, values or instructions with no specific meaning is__________
Data
__________is data that has been given a meaning or context.
Information
______________ is said as understanding gained through learning or experiences.
Knowledge
when we say _________________ it is nothing but is special skill or knowledge that is acquired by training, study, or by doing practice
Expertise
internal knowledge base or internal wiki is an example of managing and organizing__________
Explicit knowledge
Content that helps introduce your product or service, such as case studies, video tutorials, training manuals, etc. is an example of _____________with new customers or users.
Sharing explicit knowledge
When customers of a product or app finally have their “aha!” moment, the moment where they use a product and find its real value – that’s an example of ___________
Implicit learning and knowledge.
When a sales executive identifies the right moment to pitch an offer, that gut feeling is not something that can be documented and distributed easily.
Pitching is great example of having tacit knowledge in practices.
For interns and entry-level hires, a key part of onboarding is to focus on passing declarative knowledge, because declarative knowledge refers to facts that are static in nature. It can be information based on principles, concepts, events, etc
True
Procedural knowledge in practice can be well dipicted through_____________
1) Specific process documentation and standard operating procedures (SOPs)
2) A webinar on best practices of conducting sales outreach from a top-performing sales manager.
3) Interactive product demos that allow a prospect to interact with a product and get hands-on experience with its functionalities.
1) A posteriori knowledge is derived from
2) A priori knowledge is nothing but
1) Through experience
2) Through result of abstract or logical reasoning alone
_____________serves as a tool for employees and users to find accurate information when required.
A knowledge base
following are the key knowledge management factors which helps to ensure attaining organisational goals .
- People and Culture
- Process
- Technology
- Strategy