Understanding the area of responsibility Flashcards
Area of responsibility
The areas or activities where a person has the authority to direct the actions of others or to define the required outcomes
Policy
Formally documented management expectations and intentions used to guide decisions and activities
Control
A method for managing risk to ensure that a business objective is achieved or a process is followed
Guideline
A recommended practice that leaves some discretion in interpretation, implementation or use.
countermeasures or safeguards that provide assurance that objectives are met and undesirable events are either prevented or detected and corrected
Controls
Organisation or procedure-based controls examples
policy, ownership, training, process
Logical or technical controls examples
mandatory fields, automated workflow, password
Physical controls examples
access system with electronic badges, access control
not requirements, but recommendations
Guidelines
Business case
A justification for the expenditure of organisational resources that provides information on costs, benefits, options, risks and difficulties.
Improvement review
An evaluation using metrics and other evidence to determine whether improvement has achieved the desired results and, if not, what needs to be done to complete the work.
Analysis of lessons learned
An evaluation of an improvement initiative or iteration with the aim of understanding what went well or not and what should be done differently in similar circumstances in the future.
success factor
describes a condition or characteristic that
must be fulfilled for something to be considered successful.
KPI
Measures, used to indicate the achievement of
important success factors, hence the name: Key
Performance Indicator
Stakeholder
person or organisation that has an interest or stake in an organisation, product, service, practice or other entity.
