Understanding Metrics

Question 1

What is SiGNAL Metric Library?

Answer 1

Process Intelligence provides a set of metrics that includes predefined SiGNAL expressions. This library of metrics can be reused to calculate KPIs.

Question 2

Do predefined metrics require customisation?

Answer 2

Some work directly without customizing them. Some contain variables that may need to be adjusted. The predefined SiGNAL code of the metric can also be customized.

Question 3

With regards to metrics what can users with the manager role do?

Answer 3

• Add metrics to a process
• Customize existing metrics
• Create own metrics
• Share metrics between workspaces by exporting and importing

Question 4

Users with the manager or analyst role can add metrics to investigations. What are their 2 options?

Answer 4

• Configure widgets to display the output of a metric
• Add a metric bar with pre-configured widgets

Question 5

Describe the metric library set up

Answer 5

its an integrated part and does not require any further setup or installation in SAP Signavio Process Intelligence.

Question 6

describe below the 3 components:

templated SIGNAL formula + variables = metric

Answer 6

templated SIGNAL formula - SQL like signal formula, can contain business rules, predefined by signavio but can be customized

variables : describe how the SIGNAL formula should be applied in the context of an individual customer for a specific event log

metric : single number in its simplest representation. users may apply log filters or group metrics by dimensions over time

Question 6

What is a signal metric?

Answer 6

a packaged and editable SiGNAL statement to calculate and analyze metrics to obtain business insights

Question 7

Who can manage variables?

Answer 7

Can be managed by non technical users in the UI without SIGNAL knowledge

Question 8

What are the 6 process diagnostic metrics?

Answer 8

• increase automation
• enforce service level agreements (SLAs)
• ensure conformance
• improve process funnel
• reduce cycle time
• reduce rework

Question 9

[examples of what process diagnostic metrics can be gained from]
increase automation

Answer 9

• automation rate
• automation rate potential

Question 10

[examples of what process diagnostic metrics can be gained from]
enforce service level agreements (SLAs)

Answer 10

• SLA Breach ration
• number of SLA Breaches based on SLA events

Question 11

[examples of what process diagnostic metrics can be gained from]
ensure conformance

Answer 11

• conformance level
• non conformance cases

Question 12

[examples of what process diagnostic metrics can be gained from]
improve process funnel

Answer 12

• number of dropouts
• dropout rate
• idle cases

Question 12

[examples of what process diagnostic metrics can be gained from]
reduce cycle time

Answer 12

• abg cycle time
  -avg custom cycle time

Question 13

[examples of what process diagnostic metrics can be gained from]
reduce rework

Answer 13

• avg number of changes per case
• percentage of cases with changes

Question 14

For process type, Incident resolution , what SAP service could be used

Answer 14

ServiceNow

Question 15

For process type, Lead & opportunity mgmt. , what SAP service could be used

Answer 15

Salesforce

Question 16

Step by step on adding a metric

Answer 16

1. go to process settings for all investigations
2. click metrics on the left hand side
3. select add metric button

Question 16

For process type, order-to-cash, what SAP service could be used

Answer 16

SAP ECC
SAP S/4 HANA

Question 17

For process type, Procure-to-pay, what SAP service could be used

Answer 17

SAP ECC
SAP S/4 HANA

Question 18

What are the 3 ways to create a metric?

Answer 18

• Add metrics from the library
• Create your own metrics
• Upload metrics from a json file

Question 19

Step by step on reusing a metric

Answer 19

1. add a widget
2. when selecting widget type - select Metric
3. in the metric section, pick the metric you want