Understanding Management and Managers Flashcards
Manager’s role
- setting objectives = successful criteria available to later establish whether or not a task has been completed successfully
- Review & Analyse date - adaptation to current processes needed
- Select strategies and implement them - efficient processes supporting overall objectives?
- Review impact of their decisions - review this to inform the setting of future objectives
Factors that influence styles of management and leadership
- External environment
- Culture of a business
- Skill level of workforce
- Autocratic leadership
- Democratic leadership
Autocratic leadership
An approach to keep control of decision making and ensure that employees are closely supervised
- Used if many unskilled workforce, a manager/leader may wish to maintain decision making powers
Democratic leadership
An approach where leaders/managers discuss and consult with employees, delegate decision making authority and empower employees through their involvement
- Used when ; employs highly skilled and highly qualified employees.
High concern for task & Low concern for people in Blake Mouton’s Grid
Produce or Perish
Low concern for task & High concern for people in Blake Mouton’s Grid
Country Club
High concern for task & High concern for people in Blake Mouton’s Grid
Team Leader
Medium concern for task & Medium concern for people in Blake Mouton’s Grid
Stuck in the Middle
What is Country club management
Focuses on needs & feelings of members ( happy & secure = hard work )
Advantages of country club management
- relaxed work environment
- happy team members
Disadvantage of Country club management
Low productivity - lack of direction and control
What is Produce or Perish management
Theory X similarities
Strict work rules, policies & procedures. Punishment is most effective
Disadvantages of Produce or Perish management
- High level of dissatisfaction
- Conflict occurs
- High labour turnover
What is Impoverished Management
Ineffective leader. Little regard for creating systems getting job done
Disadvantages of Impoverished Management
- Inefficient operations
- High labour turnover
- Dissatisfaction
What is Middle of the Road Management
Balances t concerns - ideal compromise. However both not fully met
Advantage of Middle of the road management
- Harmony in the team
Disadvantage if Middle of the Road Management
Unlikely to be happy or dissatisfied
What is Team Leader Management
Best style
Advantages of Team Leader Management
- Highly cohesive team environment based on trust and respect
- Low labour turnover
Tannenbaum and Schmidt’s Continuum Left to Right
Left = Leadership focussed on employees (authoritarian - theory X) Right = Leadership focussed on the manager (Democratic - Theory Y)
4 stages on the Tannenbaum and Schmidt’s Continuum (Left to Right)
- Tell
- Sell
- Consult
- Share
What happens in the ‘tell’ in the continuum
Manager makes decision and announces them to employees
What happens in the sell stage of the continuum
Manager sells decision to employees
What happens in the ‘consult’ stage in the continuum
1) Manager presents decision to employees and asks for questions
2) Manager presents decision to employees and is open to change
3) Manager presents an issue and asks for suggestions
What happens in the ‘share’ stage of the continuum
1) Manager outlines limits of an issue and asks employees to make a decision
2) Manager allows employees to make their own decision - within limits
