Understanding Hospitality Information Systems and IT

Question 1

What is a Turing machine

Answer 1

Can be considered a
model of a general purpose
computer

Question 2

Who is the inventer of the Turing machine

Answer 2

Alan Turing

Question 3

Moore’s Law

Answer 3

The observation that the number of transisters on a chip doubles about in every 2 years

Question 4

When was Moore’s law invented

Answer 4

1965

Question 5

What is information system

Answer 5

an integrated set of components
for collecting, storing, and
processing data and for providing
information, knowledge, and digital
products.

Question 6

3 fundamental Roles of Information Systems in

Hospitality

Answer 6

1 -  Record customer
purchases, keep
inventory, evaluate
occupancy etc.
2 supports desicion making
- Identify the most popular
 item or services
3 - Support Competitive
Advantage
•ex: a Mobile
App for easier
check‐in/check‐outs

Question 7

What is Data processing

Answer 7

using a system to transform data into a useful information

Question 8

What are the objectives of data processing

Answer 8

efficiency
saves time
helps to identify most to least useful information

Question 9

Evolution of management information system

Answer 9

1 - Mainframe and mini computing
2 - Personal computers
3 - Client/server networks
4 - Enterprise computing
5 - Cloud computing

Question 10

What is Management Information System (MIS)

Answer 10

The study of people, technology, organizations and relationships among them

Question 11

Chief information officers (CIO)

Answer 11

Overall techonology strategy makers of the organization and making sure necessary organization goals are met using the strategy
decisionmaker / action takers

Question 12

Chief technology officers (CTO)

Answer 12

evaluate how new technology can help the organization

recommends technologocal solutions to support the policies issued by CIO

Question 13

IT managers/directors (MIS) directors

Answer 13

ensure availability of data and network services by coordinating IT activities and implementing policies from other top branches like (CIO & CTO)

Question 14

IT security managers

Answer 14

Responsible to check network and security of organizations’s data.
investigates any security violations

Question 15

desicion support system (DSS)

Answer 15

A type of MIS that supports mid and sometimes higher level management in desicion making / action taking
Mostly used by IT managers and security

Question 16

Executive support system (ESS) / (EIS) executive information system

Answer 16

A type of MIS that supports higher level management in desicion making
mosty used by CIO CTO (executive or seniors)

Question 17

Supply chain management system(SCM)

Answer 17

managing supply chain by managing
business processes for getting the raw materials, transforming them into finished goods, and distributing the products to the customers.

Question 18

Customer relationship management (CRM)

Answer 18

helps businesses manage relationships with customers / business partners in marketing, sales and service

Question 19

Advantages of MIS

6 points

Answer 19

Can identify strengths and weaknesses using recorded data of the organisation

Acts as a tool of communication, planning and improves operation of the organisation

Help take decisions and actions quickly

Gain competitive advantage over Rival companies

Helps companys perform direct marketing and promotional activities

Records customer data and feedback which helps the business make decisions to meet their customer needs

Question 20

enterprise resource planning system (ERP)

Answer 20

Provide coordinated software models and database that can be used to plan, manage and control business process across multiple locations

Question 21

Knowledge management system

Answer 21

is a tool used by organisations to help organize recorded information of the business. This knowledge is used to help making organisational policies and procedures

Question 22

what is the data processing cycle

Answer 22

data goes into input and the system processes it and gives out an output of useful data which is helpful in desicion making