Understanding Hospitality Information Systems and IT Flashcards
What is a Turing machine
Can be considered a
model of a general purpose
computer
Who is the inventer of the Turing machine
Alan Turing
Moore’s Law
The observation that the number of transisters on a chip doubles about in every 2 years
When was Moore’s law invented
1965
What is information system
an integrated set of components for collecting, storing, and processing data and for providing information, knowledge, and digital products.
3 fundamental Roles of Information Systems in
Hospitality
1 - Record customer purchases, keep inventory, evaluate occupancy etc. 2 supports desicion making - Identify the most popular item or services 3 - Support Competitive Advantage •ex: a Mobile App for easier check‐in/check‐outs
What is Data processing
using a system to transform data into a useful information
What are the objectives of data processing
efficiency
saves time
helps to identify most to least useful information
Evolution of management information system
1 - Mainframe and mini computing 2 - Personal computers 3 - Client/server networks 4 - Enterprise computing 5 - Cloud computing
What is Management Information System (MIS)
The study of people, technology, organizations and relationships among them
Chief information officers (CIO)
Overall techonology strategy makers of the organization and making sure necessary organization goals are met using the strategy
decisionmaker / action takers
Chief technology officers (CTO)
evaluate how new technology can help the organization
recommends technologocal solutions to support the policies issued by CIO
IT managers/directors (MIS) directors
ensure availability of data and network services by coordinating IT activities and implementing policies from other top branches like (CIO & CTO)
IT security managers
Responsible to check network and security of organizations’s data.
investigates any security violations
desicion support system (DSS)
A type of MIS that supports mid and sometimes higher level management in desicion making / action taking
Mostly used by IT managers and security
Executive support system (ESS) / (EIS) executive information system
A type of MIS that supports higher level management in desicion making
mosty used by CIO CTO (executive or seniors)
Supply chain management system(SCM)
managing supply chain by managing
business processes for getting the raw materials, transforming them into finished goods, and distributing the products to the customers.
Customer relationship management (CRM)
helps businesses manage relationships with customers / business partners in marketing, sales and service
Advantages of MIS
6 points
Can identify strengths and weaknesses using recorded data of the organisation
Acts as a tool of communication, planning and improves operation of the organisation
Help take decisions and actions quickly
Gain competitive advantage over Rival companies
Helps companys perform direct marketing and promotional activities
Records customer data and feedback which helps the business make decisions to meet their customer needs
enterprise resource planning system (ERP)
Provide coordinated software models and database that can be used to plan, manage and control business process across multiple locations
Knowledge management system
is a tool used by organisations to help organize recorded information of the business. This knowledge is used to help making organisational policies and procedures
what is the data processing cycle
data goes into input and the system processes it and gives out an output of useful data which is helpful in desicion making
