Understanding Business Chapter 11

Question 1

Human Resource Management (HRM)

Answer 1

The process of determining human resource needs and then recruiting. selecting. developing. motivating. evaluating. compensating and scheduling employees to achieve organizational goals.

Question 2

Reverse Discrimination

Answer 2

Discrimination against whites or males in hiring or promoting.

Question 3

Job Analysis

Answer 3

A study of what employees do who hold various job titles.

Question 4

Job Description

Answer 4

A summary of the objectives of the job. the type of work to be done. the responsibilities and duties. the working conditions and the relationship of the job to other functions.

Question 5

Job Specifications

Answer 5

A written summary of the minimal qualifications required of workers to do a particular job.

Question 6

Recruitment

Answer 6

The set of activities used to obtain a sufficient number of the right employees at the right time.

Question 7

Selection

Answer 7

The process of gathering information and deciding who should be hired. under legal guidelines. to serve the best interests of the individual and the organization.

Question 8

Contingent Workers

Answer 8

Employees that Include part-time workers. temporary workers. seasonal workers. independent contractors. interns. and co-op students.

Question 9

Training and Development

Answer 9

All attempts to improve productivity by increasing an employee’s ability to perform. Training focuses on short-term skills. development on long-term abilities.

Question 10

On-The-Job-Training

Answer 10

Training at the workplace that lets the employee learn by doing or by watching others for a while and then imitating them.

Question 11

Apprentice Programs

Answer 11

Training programs during which a learner works alongside an experienced employee to master the skills and procedures of a craft.

Question 12

Off-The-Job-Training

Answer 12

Internal or external training programs away from the workplace that develop any of a variety of skills or foster personal development.

Question 13

Online Training

Answer 13

Training programs in which employees complete classes via the Internet.

Question 14

Vestibule Training

Answer 14

Training done in schools where employees are taught on equipment similar to that used on the job.

Question 15

Job Simulation

Answer 15

The use of equipment that duplicates job conditions and tasks so trainees can learn skills before attempting them on the job.

Question 16

Management Development

Answer 16

The process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time.

Question 17

Networking

Answer 17

The process of establishing and maintaining contacts with key managers in and outside the organization and using those contacts to weave strong relationships that serve as informal development systems.

Question 18

Mentor

Answer 18

An experienced employee who supervises. coaches and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor.

Question 19

Performance Appraisal

Answer 19

An evaluation that measures employee performance against established standards in order to make decisions about promotions. compensation. training or termination.

Question 20

Fringe Benefits

Answer 20

Benefits such as sick leave pay. vacation pay. pension plans. and health plans that represent additional compensation beyond base wages.

Question 21

Cafeteria-Style Fringe Benefits

Answer 21

Fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount.

Question 22

Flextime Plan

Answer 22

Work schedule that gives employees some freedom to choose when to work. as long as they work the required number of hours.

Question 23

Core Time

Answer 23

In a flextime plan. the period when all employees are expected to be at their job stations.

Question 24

Compressed Workweek

Answer 24

Work schedule that allows an employee to work a full number of hours per week but in fewer days.

Question 25

Job Sharing

Answer 25

An arrangement whereby two part-time employees share one full-time job.