Understanding Business Flashcards

1
Q

What are the sectors of industry?

A

-Primary sector- involves exploiting natural resources from the land e.g. farming, fishing etc.

-Secondary sector- processing industries, construction (outside the workplace) and manufacturing (inside a factory.)

-Tertiary sector- all service providers so covers both direct (to general public) and commercial (to other businesses)

-Quaternary sector- developed from the tertiary sector as it involves services but it is a more specialised group of industries. found in well developed countries, requires a highly educated workforce, generates higher profit.

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2
Q

Explain a private limited company

A

-Owned by 2-50 shareholders, often family members or long standing employees.

-Controlled by directors who are often shareholders and paid managers.

-Financed by share equity, loan, mortgage, trade credit etc.

-Limited liability.

-Complex to set up as specific paperwork must be completed, business must publish annual accounts.

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3
Q

Explain a public limited company

A

-Owned by unlimited shareholders.

-Controlled by paid directors who sit on the board of directors and experts managers.

-Financed by share equity, loan, mortgage, trade credit etc.

-Limited liability.

-Complex to set up as specific paperwork must be completed. Business must publish annual accounts.

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4
Q

Explain a public sector organisation

A

-Owned by state and controlled by the government.

-Financed by income, corporation, VAT tax, gov grants and charges for some services.

-Limited liability.

-Act of parliament for public corporations, government departments run public services.

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5
Q

Explain a third sector organisation

A

-Owned by the cause- set up as a trust.

-Controlled by trustees who fill roles such as chair, secretary, treasurer etc.

-Financed by donations.

-Limited liability.

-Scottish charity regulator oversees all-registration number given and closely regulated.

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6
Q

Advantages and disadvantages of limited companies (private sector)

A

✅ltd co shareholder experience and skills available
✅ltd shares only sold with agreement of all shareholders
✅plc can dominate the market
✅plc shares traded on stock exchange so late amounts can be raised

❌high initial start up costs so lower initial profits
❌decision making can be slow particularly if many layers of management
❌higher tax rates

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7
Q

Advantages and disadvantages of public sector organisations

A

✅provide services which private firms would not fund
✅provide services not everyone could afford but need
✅social inequalities are reduced

❌profit not primary motivation so costs may not be well-controlled
❌long-term planning difficult as govt change and politicians interfere
❌managers may be unfamiliar with modern business practices

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8
Q

Advantages and disadvantages of charities (third sector organisations)

A

✅accounts must be published and annual audits undertaken
✅volunteers give their services for free reducing admin costs
✅helps social inequality, medical cures, and protection of animals

❌competition from other charities
❌badly affected by economic downturns and bad publicity
❌no guarantee of income so difficult to make long-term plans

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9
Q

Objectives of the private sector

A

-maximisation of profit, sales or market share- needed for survival and keeps shareholders happy.

-trained and motivated staff promotes good customer service and staff retention.

-most efficient methods of production will help to reduce costs and/or wastage or achieve quality standard.

-being responsible and improving corporate social responsibility helps better the public image.

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10
Q

Objectives of the public sector

A

-provide a best value service to satisfy taxpayers and voters.

-make efficient use of funds to gain maximum social benefit.

-improve society which will serve the public interest.

-break-even by not overspending agreed budget and prevent services being cut.

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11
Q

Objectives of the third sector

A

-make greatest surplus in order to support cause/charity activities.

-increase donations/volunteers to provide more help or services.

-fund more medical research for condition of wish to find treatment.

-protect animals/environment which is the reason charity exists

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12
Q

Reasons for business growth

A

-greater status and prestige from running a large organisation.

-higher salaries are often available to those controlling larger firms.

-possibility of higher profits if sales increase because larger target market of consumers.

lower average costs can be achieved by larger businesses e.g. bulk buying discounts.

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13
Q

Methods of organic growth

A

-opening premises or outlets by setting up new branches, offices or factories which may be in new locations.

-engaging in product development to extend the range by introducing new products that target more customers.

-expanding operations by employing more staff so increased productive capacity.

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14
Q

Methods of external growth

A

-merger- when the owners of two businesses agree to join to make a new business- it is generally seen as being positive for both parties.

-acquisition- purchase of shares or assets of one business by another with the Directors’ permission- a friendly takeover.

-take-over- when one business buys out owners (shareholders) of another business and takes control- called hostile takeovers if it is without the firms agreement.

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15
Q

What are the different types of integration

A

-backwards vertical integration
-forward vertical integration
-conglomerate integration
-horizontal integration
-lateral integration

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16
Q

Explain backwards vertical integration

A

when a business joins with another business in a previous stage of production e.g. a manufacturer joining with a supplier.

✅guaranteed quality and quantity supply of parts or raw materials
✅supplier’s profit margin no longer exists so adds to profits
✅limits supplies to competitors

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17
Q

Explain forward vertical integration

A

when a business joins with another business in the next stage of production or a future stage e.g. a manufacturer joining with a customer.

✅guaranteed outlet for the product and greater control over the chain of distribution and supply
✅the customer’s profit margin no longer exists so increase in profitability
✅the customer no longer buys competitors goods

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18
Q

Explain conglomerate integration

A

when a business joins with another business in an entirely different market not part of process/chain e.g. a manufacturer joining with an unrelated industry.

✅greatest diversification- spreads risk of failing over more industries
✅transfer of ideas and technical knowledge between businesses
✅expensive specialist skills in one area benefit whole organisation

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19
Q

Explain horizontal integration

A

when a business joins with another business in the same stage of the production process e.g a manufacturer joining with a competitor.

✅reduces the number of business rivals and gain larger market share because customers ‘inherited’ from the competitor
✅benefit from economies of scale e.g. specialist managers, technology
✅greater influence so can dominate market and charge a higher price

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20
Q

Explain lateral integration

A

when a business joins with another business which has a connected product or service- an associated item but not in direct competition e.g. a hairdresser and a beauty therapist.

✅shared knowledge of wider market and good business practices
✅guaranteed source of component parts or equipment
✅can deny competitor access to items-competitive advantage

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21
Q

Reasons for external growth

A

-accelerates growth as business becoming immediately bigger with greater productive capacity.

-diversification of or new opportunities, to share knowledge, good practices and spread risk by moving into a different market.

-increased efficiency (reducing costs) through economies of scale and improve knowledge of the market which should bring greater profits.

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22
Q

Issues with external growth

A

-requires significant funding e.g. share issues, retained profits, finding new partners etc.

-no guarantee the cos structures will merge easily or enhance each other- ‘teething problems’ - so synergies fail to emerge.

-negative publicity about job losses and factory/branch closures can damage reputation.

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23
Q

What may a reduction in business size result from

A

-De-merger
-Divestment
-Deintegration
-Asset stripping
-Outsourcing/contracting out
-Management buy-out
-Management buy-in

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24
Q

What is a de-merger?

A

If diseconomies of scale set in a business may choose to split into 2 organisations.

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25
Q

What is a divestment?

A

A business sells off or closes minor (less profitable) areas of the business.

26
Q

What is deintegration?

A

Breaking up an integrated vertical whole into smaller elements, parts or units, usually for easier handling or management.

27
Q

What is asset stripping?

A

A business buys another that is ‘going cheap’ selling off profitable elements and closing loss-making sections.

28
Q

What is outsourcing/contracting out?

A

A firm hires another external agency to complete a non-core activity e.g. printing, security, landscaping, cleaning or catering.

29
Q

What is a management buy-out?

A

Managers buy the business from owners to keep their job.

30
Q

What is a management buy-in?

A

A group of managers from outside take over the business.

31
Q

Reasons for setting up a multinational corporation

A

-access to a wider market- increased sales revenue/market share/profitability.

-cheaper set up costs- take advantage of govt incentives like tax breaks and grants.

-reduced costs of production- lower wage rates, cheaper transport costs etc.

-global brand- increased brand awareness in more countries stimulates interest.

32
Q

Factors that will deter setting up a multinational corporation

A

-political problems e.g. prohibitive legislation, corruption or political instability.

-strong local competition already operating in the market.

-negative impact on public image if seen to be exploiting cheaper labour, forcing local firms out of business.

33
Q

What is a franchiser?

A

the large business selling the rights to sell its product.

34
Q

What is a franchisee?

A

the small business buying the rights to sell the product.

35
Q

Advantages and disadvantages of owning a franchise

A

✅established product with a ready market so less chance of failure
✅franchised supports the franchisee with advice and training
✅franchiser selects suitable candidates so protects product name and brand image

❌franchisee has limited decision making
❌franchisee cannot sell business without permission and never owns the business
❌franchise can end without consultation and regular re-application but no guarantee licence awarded again

36
Q

What are some external factors

A

-Changes in government funding or policy (political)- government spending priorities affect the public sector spending e.g. health versus education.

-Economic conditions (economic)- businesses are influenced by the state of the UK economy and whether it is in a boom or recession.

-Changes in demand (social)- how much consumers demand is influenced by trends and fads. Higher demand increases turnover.

-Changes in materials and equipment (technological)- this is the technology available in the market but has not yet been bought by the business.

-Natural phenomena (environmental)- changing weather patterns and climate change have resulted in an increase in flooding, drought, high winds, and heavy snowfalls.

-Changes in the market (competitive)- a rival that sells the same products. the greater the competition in a market the harder it is to maintain market share.

37
Q

What are some internal factors

A

-staffing skills shortage amongst workers means additional training or recruitment may be needed.

-management (staffing) managers need to have the correct personal qualities, training and experience for their role.

-availability of finance affects investment and whether a business can follow through expansion plans or buy new technology which could influence success.

-technology/machinery is the equipment currently available in the business. It affects the ability to plan and its age and suitability for tasks to be completed is also important.

-development of new products means businesses remain competitive by investing in R&D to develop new products.

38
Q

How is corporate culture developed in an organisation?

A

-implementing the ideas and beliefs of the culture carriers by acting like them.

-recognising good work that fits in with the agreed culture e.g. employee of the month.

-running training courses on accepted behaviours e.g. videos, case studies.

-staff uniforms/dress codes which send the message ‘we are the same and together’

39
Q

How is corporate culture understood by customers?

A

-using symbols and logos which customers recognise as belonging to the organisation.

-using a phrase/motto that can be recognised by customers and is used in marketing.

-the way staff interact is predictable and acceptable to customers.

-company publications detailing success stories which match the culture.

40
Q

What are advantages of strong corporate culture outside the business?

A

✅improved customer satisfaction because they only experience good behaviours
✅customer loyalty as they associate with the principles of the culture, brands and logos
✅improved recognition so customers feel comfortable using products wherever they are
✅single corporate identity associated with ‘good’ brand/ethics/logos attracts new customers

41
Q

What are advantages of strong corporate inside the business?

A

✅increased motivation as staff agree with the organisation and its practices and culture
✅staff can move easily between branches/departments as they know practices and policies
✅values/beliefs/perks can attract quality staff which results in a better quality service
✅improved employee relationships as everyone agrees with the culture and meets its aims

42
Q

What are functions of managers?

A

-plan function involves looking ahead and trying to assess potential opportunities, problems and solutions as well as setting targets.

-organise function involves arranging for the correct resources- support staff, information, ICT, finance- to be in the right place at the right time.

-command function involves issuing instructions and displaying leadership to subordinates. staff are aware of who is responsible for decisions and know who to approach if they have a query.

-control function involves checking completed work against what was expected, the predicted outcome. this is the monitoring and evaluation role of management.

-motivate function involves encouraging staff by promoting their personal development, identifying opportunities for them and helping them enjoy work by allocating challenging tasks.

43
Q

What is a strategic decision?

A

-general statement setting a long-term objective/aim e.g. increased profit/sales.

-often give themselves 3-5 years to achieve the objectives, they provide little detail and no more than 3 taken at a time.

-sets direction and policy of org- where it wants to get to- so taken by directors and senior executives.

-high risk- more or less fixed and if changed incur very significant time and financial costs.

44
Q

What is a tactical decision?

A

-medium term departmental actions to achieve strategic aim e.g. staff training.

-often give themselves 3 months to 1 year to complete. several tactical decisions will be taken for each aim.

-each department decides their own actions- so taken by department managers who allocate resources.

-medium risk- difficult to change but it can be done aligning there will be time and cost involved.

45
Q

What is an operational decision?

A

-day-to-day in response to changing situations e.g. customer complaint.

-often give themselves 1 day to 1 month to complete. thousands taken per day.

-routine/repetitive decisions by any empowered staff from managers to operatives who follow laid down procedure with obvious response.

-slightest risk- easiest to change as low risk with little cost in time and money terms.

46
Q

What are factors affecting quality of decisions?

A

-ability and skill of manager improved through management training and experience.

-appropriate use of decision making aids to prevent rash decisions e.g. SWOT analysis.

-best quality and sufficient quantity of information available to make the decision.

-willingness to take risk- sometimes risk-taking can lead to very successful decisions.

47
Q

Who should be informed about decisions?

A

-employees who need to know where the business is heading which ensures everyone is working together and prevents resistance to change.

-investors and shareholders who finance the business must understand what the business is trying to achieve that might affect their level of return in the short-term.

-other stakeholders affected by the decisions who will try to influence the decisions maker by their actions.

48
Q

How do you evaluate the quality of decisions?

A

-the situation has improved or problem has been solved as this was the reason the decision was taken in the first place.

-drawing comparison between what was expected and what actually happened.

-measuring performance and effectiveness which should be improved after the decision using suitable data and figures.

-monitoring opinions of all interested parties including: staff feedback and statistics-morale, staff turnover etc. and customers feedback and statistics-demand, number of complaints, field research.

-assessing competitiveness of the organisation against its rivals through share value, market share and quality of product.

-financial data make use of ratio analysis of other suitable statistic.

49
Q

What does SWOT analysis identify?

A

-internal strengths- realistically what the organisation does better than their rivals and the resources they have available.

-internal weaknesses- the areas of concern for the organisation when performance and efficiency is compared to competitors.

-external strengths- agencies or situations that will have a positive affect on the organisation.

-external threats- agencies or situations that will have a negative affect on the organisation.

50
Q

What are examples of internal weaknesses and external threats?

A

Internal weaknesses:
-availability of finance- profitability of the business and cashflow.
-functional areas- this affects efficiency of the organisation.
-staffing and HR- enough staff, suitable skills, good working relationships.

External threats:
-political situation and government policies.
-economic- stage of business cycle inflation rate, unemployment level.
-social or demographical changes within the target market.

51
Q

What are advantages and disadvantages of a SWOT analysis?

A

✅no rash decisions taken- all decisions are based of analysed information
✅decisions taken from full and relevant info
✅identify and build on internal strengths

❌time consuming to gather and analyse all of the information
❌information may not be available it may be costly to gather
❌delays decisions so organisations less responsive and slower to react to change

52
Q

What are areas of conflict between stakeholders?

A

-distribution of profits- shareholders want the highest dividends so greatest share of profits whereas employees want a share of the profit as a reward for their hard work.

-retained profits- shareholders want little retained profits, they want higher return whereas senior executives want want larger retained profits to use in investment plans.

-prices- shareholders want higher prices to increase profits and dividends whereas customers want quality products at cheap prices to get value for money.

-staffing levels- managers and shareholders may want to reduce staffing to reduce costs whereas staff want high staffing levels, job security, and opportunities.

53
Q

Why are stakeholders interdependent on each other?

A

-employees have to complete their tasks to a high standard if the shareholder is to receive a good return on their investment and shareholders must retain their shares and investments to ensure long-term survival and provide job security.

-shareholders must leave retained profits or invest more to implement decisions which carry a financial cost and managers must take good decisions to ensure adequate returns to shareholders.

-managers need supplier to provide good quality materials to ensure a quality product which helps maintain sales and suppliers need the managers to place regular orders to allow them to have adequate cash flow.

-employees need the customers to carry on buying the product to prevent them being made redundant and customers need employees to produce and product that will meet their wants and satisfy them.

54
Q

Why is there interdependence between the organisation and stakeholders?

A

-shareholders must maintain their investment to fund activities and the organisation must make best use of any investment to achieve adequate return and dividend.

-manager must make good decisions to ensure the objectives are met and the organisation must provide job security and a bonus to reward their hard work to keep their experience and expertise.

-employee must work hard and achieve objectives of sales, profit and market share and the organisation must have good terms and conditions, training opportunities and promotional prospects.

-customer must buy regularly and maintain their loyalty to allow for a regular cashflow that can be used to pay the bills and ensure survival and the organisation must provide a value for money product and carry out research to identify improvements that should be made to meet customer wants.

55
Q

What are the two internal structures?

A

Tall- structure used in traditional organisations and resembles a tall pyramid, superior has responsibility for a few subordinates so many management grades, suits organisations requiring a clear chain of command e.g. army.

Flat- suits most types of businesses and resembles a flat pyramid, superior has responsibility for many subordinates so few levels of management, suits project and team-based approach.

56
Q

What are advantages and disadvantages of the tall structure?

A

✅decisions are taken by senior staff who focus on the needs of the whole organisation
✅staff know their role, responsibilities and pathway to promotion
✅easier supervision and control of workers as narrower span of control

❌slow communication due to information having to pass through many layers
❌information becomes distorted/inaccurate as it passes through several workers
❌structure is rigid, inflexible and less responsive

57
Q

What are advantages and disadvantages of the flat structure?

A

✅responsive to market changes and decisions are taken quicker with fewer levels involved
✅fewer senior staff empowered to take decisions so challenge and motivation for staff
✅reduced wage bill as delayering leads to fewer middle managers

❌reduced opportunities for promotion may mean ambitious of good staff leave
❌monitoring and controlling is more difficult due to the wider span of control
❌workers can resent/resist doing more responsible tasks or may be incapable of them

58
Q

Explain the functional grouping

A

Splitting into departments, where staff (who have similar skills) complete specialist tasks e.g. marketing, operations.

✅experts carry out tasks to a high standard so improved quality
✅staff can specialise in tasks they are good at and this should improve efficiency
✅clear structure so staff know role and responsibilities and where to go with query

❌organisation and/or departments can become too large to manage
❌slow and unresponsive to changes in the market as no-one has overview
❌slower communication between departmental colleagues possible

59
Q

Explain place grouping

A

National or multinational businesses split their organisation into regions or areas e.g. scottish water has east, west, and northern divisions.

✅caters for the specific needs of customers located in that area so meets their needs
✅more responsive to local changes in the market that occur
✅better decisions from specialist knowledge

❌duplication of procedures/resources in multiple areas
❌harder to implement organisation-wide decisions if there are cultural differences
❌needs of different areas may run contrary to each other which can affect efficiency

60
Q

Explain product grouping

A

Often found in conglomerates with divisions dealing with different products e.g. news international has a newspaper and a tv division.

✅divisions are responsive to changes in their market so improved flexibility
✅expertise develops within each division so specialist knowledge aids success
✅more incentive for staff to perform as they may feel in competition with other divisions

❌unnecessary duplication of resources as each division has its own set of functional staff carrying out similar activities
❌divisions may compete with each other and not share good practices and ideas
❌difficult to share R&D or equipment across a range of different products