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ITIL 4 Study > Understand the four dimensions of service management - MOD2 > Flashcards

Understand the four dimensions of service management - MOD2 Flashcards

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ITIL 4 Study (8 decks)

Understand how the ITIL guiding principles can help an organisation adopt and adapt service management - MOD4

Understand the four dimensions of service management - MOD2

Understand the purpose and components of the ITIL service value system - MOD3

Understand the activities of the service value chain, and how they interconnect - MOD5

Know the purpose and key terms of 15 ITIL practices - MOD6

Understand 7 ITIL practices - MOD6

Understand the key service concepts - MOD1

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