Understand the activities of the service value chain, and how they interconnect Flashcards

1
Q

Describe the interconnected nature of the service value chain and how this supports value streams

A

These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

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2
Q

Describe the purpose of the value chain activity: Plan

A

The purpose of the plan value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.

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3
Q

Describe the purpose of the value chain activity: Improve

A

The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

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4
Q

Describe the purpose of the value chain activity: Engage

A

The purpose of the engage value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

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5
Q

Describe the purpose of the value chain activity: Design & Transition

A

The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.

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6
Q

Describe the purpose of the value chain activity: Obtain/Build

A

The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications.

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7
Q

Describe the purpose of the value chain activity: Deliver & Support

A

The purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.

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8
Q

Name the 6 value chain activities

A
  1. Plan
  2. Improve
  3. Engage
  4. Design & transition
  5. Obtain/build
  6. Deliver & support
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