Understand Employability And Communication Skills Used In An It Enviroment

Question 1

What are some interpersonal skills?

Answer 1

Face to face communication involves more than just talking
Reflection of a positive image of yourself
First meeting
Body language - eye contact/postures, yawning

Question 2

Verbal communication

Answer 2

Use of technical and specialist terms x affiliate marketing/ authentication/assistive technology
Formal communication such as in a meeting
Informal communication such as working with close colleagues

Question 3

Questioning techniques

Answer 3

Closed questions - the answer will be short and actual
Open questions - no obvious answers - requires opinions
Leading questions - suggests specific answer often by embedding assumptions

Question 4

Written communication

Answer 4

Formal writing - letter if application for a job
Informal writing - casual such as text message or email to a friend

Question 5

Barriers to communication.

Answer 5

Noise - makes listening difficult, or noise in your own head generated by worries or concerns - results in loss of concentration
Language - inappropriate use of complex or technical technology
Physical barriers - deafness - requires sign language or clear enunciation for lip reading to ensure successful communication.

Question 6

What is communication technology

Answer 6

Communication technology is aided by a range of technology - both in written for, or verbal form

Question 7

Different forms of communication technology

Answer 7

Presentation software
Word processing
Email
Web
Blogs
Vlog
Instant messaging