Ultimate CSA Prep

Question 1

QUESTION:

Which three options can you configure for a mobile app channel? (Choose three)

A. Change the host for a mobile app to a production system, rather than a development system
B. Identify how different mobile devices render UI controls
C. Establish security behavior for a mobile app such as the use of biometric identifiers
D. Define UI behavior for a view when displayed on a mobile device
E. Define the role applied to users when they run the mobile app

Answer 1

B. Identify how different mobile devices render UI controls
C. Establish security behavior for a mobile app such as the use of biometric identifiers
D. Define UI behavior for a view when displayed on a mobile device

Question 2

QUESTION:

Which two use cases are supported by configuring a mobile channel in App studio? (Choose two)

A. Configure a left swipe behavior to open a message
B. Lock the application after 20 minutes of inactivity
C. Set the width of an application icon to 180x180 pixels
D. Grant access to the application for a specific user

Answer 2

A. Configure a left swipe behavior to open a message

B. Lock the application after 20 minutes of inactivity

Question 3

QUESTION:

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application. Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

A. Customers can create only dispute cases, while CSRs can also create fraud report cases
B. The app customizes currency units and date/time format according to the user’s locale
C. Mobile apps must support both phones and tablets
D. Mobile app color palette is customized for each subsidiary

Answer 3

A. Customers can create only dispute cases, while CSRs can also create fraud report cases
D. Mobile app color palette is customized for each subsidiary

Question 4

QUESTION:

Which two statements are true about insights? (Choose Two)

A. Visibility is always shared for insight charts
B. Insights transform data queries into shareable visualizations
C. You can use only preconfigured fields in an insight
D. You can edit application data directly in an insight
E. You can search for and select the fields that you want to include in an insight
F. You can transform sharable visualizations into data queries

Answer 4

B. Insights transform data queries into shareable visualizations
E. You can search for and select the fields that you want to include in an insight

Question 5

QUESTION:

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as must have. You also create work items to address:

· A future enhancement request to group a set of existing steps into a multistep form
· A dropdown list that is missing one of the required options – This work is in progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

A. Create feedback
B. Create bugs
C. Import Stories
D. Create stories

Answer 5

C. Import Stories

Question 6

QUESTION:

Which two statements are true about minimum lovable product (MLP) sizing when using the Estimator tool? (Choose Two)

A. MLP complexities set to “high” are reserved for MLP 2 and later
B. MLP sizing leads to precision in the sprint cycle and resource planning
C. Creation of case steps is factored into MLP sizing
D. Initial estimations are high-level and can be refined during sizing

Answer 6

B. MLP sizing leads to precision in the sprint cycle and resource planning
D. Initial estimations are high-level and can be refined during sizing

Question 7

QUESTION:

A Developer is attempting to reference a validate rule called ValidateCustomer from a flow action applied to a case type called ACME-IT-Work-Ticket. The case type class directly inherits from the Work- class. The case type class does not contain a ValidateCustomer validate rule. Place the classes in the order in which Pega searches for the ValidateCustomer validate rule, from first to last Class

Answer 7

ACME-IT-Work 
ACME-IT 
ACME 
Work-
@baseclass

Question 8

QUESTION:

During playback, a stakeholder prefers to group a set of existing actions into a multistep form. Which work item do you create in Agile Workbench to address this change request?

A. Status
B. User Story
C. Feedback
D. Bug

Answer 8

C. Feedback

Keynote: “prefers”

Question 9

QUESTION:

For which use case do you create a new rule in a “Pega Platform” application?

A. A developer creates a parallel process to audit changes that a service agent makes
B. A developer makes changes to an email message configured in the case life cycle
C. A designer reuses a UI/section every time the same behavior is needed in the application
D. A business user issues a change request for the application to set the default value of a field
E. A Designer uses Design mode at runtime to modify a view to use a two column template

Answer 9

A. A developer creates a parallel process to audit changes that a service agent makes

Question 10

QUESTION:

Which two items must be provided by the user to add an external data source to a data object? (Choose Two)

A. The authenticating information, if required by the corresponding service
B. A data transform to map the application data model to the connector
C. Physical access to the external database servers
D. The uniform resource identifier that identifies the web service
E. A simulated data source to test the implementation

Answer 10

A. The authenticating information, if required by the corresponding service
D. The uniform resource identifier that identifies the web service

Question 11

QUESTION:

12. To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceedGBP20000 in credit card debt. How do you enforce these restrictions when requesting an instant loan?

A. Use UI controls to validate the entries in the income and credit card debt fields
B. Use a Validate rule to call two Edit validate rules: one for income and one for credit card debt
C. Use a single Validate rule with two conditions: one for income and one for credit card debt
D. Use two Edit Validate rules; one for income and one for credit card debt

Answer 11

C. Use a single Validate rule with two conditions: one for income and one for credit card debt

Question 12

QUESTION:

When a user selects an item in a list, the application displays data about that item. Data is copied to a page property using the Copy data from a data page option After the data has been copied to the property, when is the data copied to the property again?

A. Never
B. The next time the case is opened
C. The next time the property is accessed
D. When the item is changed

Answer 12

D. When the item is changed

Keynote: “item in a list”

Question 13

QUESTION:

What is the relationship between pyWorkPage and case data?

A. pyWorkPage contains only the data entered by users while creating and processing a case
B. pyWorkPage contains all the data pages accessed while creating and processing a case
C. pyWorkPage contains only the data generated by the system while creating and processing a case
D. pyWorkPage contains all the case data generated while creating and processing a case

Answer 13

D. pyWorkPage contains all the case data generated while creating and processing a case

Question 14

QUESTION:

A retail store wants an application to process a new customer loyalty account. The customer enters their contact information, including name, email, phone number, and address. This information is displayed in a data relationship. What type of data relationship do you create?

A. A Data reference field
B. An Embedded data field
C. A Case reference field
D. A Query field

Answer 14

B. An Embedded data field

Keynote: “new customer”

Question 15

QUESTION:

Which two statements about data records are true? (Choose Two)

A. Data records are displayed in a drop-down list by default
B. Data records require external storage
C. Data records define permissible values for data fields
D. Data records are displayed in a searchable text field by default

Answer 15

A. Data records are displayed in a drop-down list by default

C. Data records define permissible values for data fields

Question 16

QUESTION:

Car Insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Three) Note: Sometimes they will remove one option and ask to choose to two

A. Are processing actions applied to the field?
B. How do users enter values into the field?
C. Is field entry required?
D. Does the field require a data source?
E. Do users need to see the field?

Answer 16

B. How do users enter values into the field?
C. Is field entry required?
E. Do users need to see the field?

(Keynote: “before”)

Question 17

QUESTION:

Which issue do you address by simulating a data source? (Select one)

A. The product database moves to a new data source accessible by a web service that is not yet configured
B. In production, the customer database needs to be taken off-line overnight for scheduled maintenance
C. You need to test a save plan for a savable data page that updates the cost of coverage options for insurance policies
D. An Embedded data field needs simulated data for testing a customer creation view
E. You need to capture performance metrics when a case processes large amounts of local data

Answer 17

A. The product database moves to a new data source accessible by a web service that is not yet configured

Question 18

QUESTION:

Which two data requirements ensure valid data? (Choose Two)
Or
Which two requirements ensure that valid data is used in a case? (Choose Two)

A. The data fits the business logic
B. The data is organized in a data “object?”
C. The data is locally sourced
D. The data is the correct type or (The Data is organized in a data type)

Answer 18

A. The data fits the business logic

D. The data is the correct type or (The Data is organized in a data type)

Question 19

QUESTION:

In a Credit Card Payment case type, you want to set the payment amount to the minimum amount due when creates a case. How do you set the payment amount?

A. Configure a field validation on the payment amount
B. Configure the payment amount as a calculated field
C. Configure the payment amount field to reference the minimum amount due
D. Configure the pySetfieldDefaults data transform to set the default value

Answer 19

D. Configure the pySetfieldDefaults data transform to set the default value

Question 20

QUESTION:

You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?

A. Dynamic layout
B. Repeating dynamic layout
C. Column layout
D. Screen layout

Answer 20

B. Repeating dynamic layout

Question 21

QUESTION:

Which two statements are true about styling controls in App Studio? (Choose Two)

A. Developers can configure a Date Time control to display as a text field, dropdown list, or calendar control
B. Developers must create a new style format to apply styling to an out-of-the-box button control
C. Developers can configure a link control to change the border color when users hover over the control
D. Developers can configure a text input control to change the background when users click on the control
E. Developers can configure a button control to hide when users click the control

Answer 21

A. Developers can configure a Date Time control to display as a text field, dropdown list, or calendar control
E. Developers can configure a button control to hide when users click the control

(Keynote: “App Studio” & button controls can be configured there)

Question 22

QUESTION:

You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirement?

A. Run the Localization wizard and add translations to Translation.html
B. Create the Translation rule manually and include the rule in the application ruleset
C. Configure a field value record that contains the correspondence text
D. Leverage translation services SOAP calls and enable records for translation

Answer 22

A. Run the Localization wizard and add translations to Translation.html

Question 23

QUESTION:

You need to test whether a user interface is suitable for users with visual disabilities, such as Deuteranopia (red-green confusion). How do you perform this task?

A. Enable the Live UI tool
B. Unit test section rules
C. Use a screen reader extension
D. Use the Accessibility Inspector

Answer 23

D. Use the Accessibility Inspector

Question 24

QUESTION:

All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?

A. Add a report widget to the portal dashboard, and then click Publish
B. Create a new landing page on the portal with the new report saved in a public category
C. Add a report widget to the portal dashboard, and then click Publish to default
D. Add the report to a public category and then add the out-of-the-box Reports landing page to the portal

Answer 24

C. Add a report widget to the portal dashboard, and then click Publish to default

Question 25

QUESTION:

Which two control types allow you to display three balance transfer offers on a form with a single control, to prevent the customer from selecting more than one offer? (Choose Two)

A. Radio buttons
B. Drop-down list
C. Button
D. Checkbox

Answer 25

A. Radio buttons

B. Drop-down list

Question 26

QUESTION:

An order form provides four options from which customers select one option. According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)

A. Autocomplete
B. Dropdown
C. Radio buttons
D. Checkbox

Answer 26

B. Dropdown

C. Radio buttons

Question 27

QUESTION:

A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a Select flight insurance check box only when the itinerary includes a flight?

A. A required condition (when rule) that is applied to the Select flight insurance check box
B. A disable condition (when rule) that is applied to the Select flight insurance check box
C. A disable condition. (when rule) that is applied to the section with the flight insurance information
D. A visibility condition (when rule) that is applied to the Select flight insurance check box

Answer 27

D. A visibility condition (when rule) that is applied to the Select flight insurance check box

Question 28

QUESTION:

Users must provide values to certain fields before submitting a job application form. Which configuration adds asterisks to indicate the mandatory fields on the form?

A. Configure a Disable when condition on the mandatory fields at runtime
B. Use an Edit Validate rule to verify if each of the mandatory properties has a value
C. Configure the mandatory fields as Always Required on the form at runtime
D. Use a Validate rule to verify the mandatory fields have a value

Answer 28

C. Configure the mandatory fields as Always Required on the form at runtime

Question 29

QUESTION:

A business architect has developed a new process for a case type. To verify that the UI elements collect the expected results, you want to test the process and the fields. Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose Two)

A. Add explicit assertions on the UI elements
B. Create a unit test for the case type
C. Create a scenario test for the case type
D. Add validations on the UI elements

Answer 29

A. Add explicit assertions on the UI elements

C. Create a scenario test for the case type

Question 30

QUESTION:

Which two conditions do you test with a unit test? (Choose Two)

A. An application is successfully migrated to a test system
B. A data page populates without any errors
C. A property value is set correctly by a data transform
D. An application displays user views for 20 users within three seconds

Answer 30

B. A data page populates without any errors

C. A property value is set correctly by a data transform

Question 31

QUESTION:

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address. Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)

A. Configure the apartment address as a basic condition
B. Configure the apartment address as a weighted condition
C. Configure the tenant name as a basic condition
D. Configure the request type as a weighted condition

Answer 31

A. Configure the apartment address as a basic condition

D. Configure the request type as a weighted condition

Question 32

QUESTION:

Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?

A. Add an Approve/Reject step and enable email and mobile approval
B. Add an Approve/Reject step and enable email notifications on the case type
C. Add an Approve/Reject step with mobile approval enabled and a Send Email step
D. Add an Approve/Reject step and a Send Email step

Answer 32

A. Add an Approve/Reject step and enable email and mobile approval

Question 33

QUESTION:

A travel authorization requires approvals from the requestor’s manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?

A. Cascading approval using the workgroup manager
B. Cascading approval using when rules to identify the assigned user
C. Cascading approval using the reporting manager
D. Cascading approval using an authority matrix

Answer 33

D. Cascading approval using an authority matrix

Question 34

QUESTION:

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

A. Add a validation condition to the card type for continued processing
B. Add an Approve/Reject step to test the card type
C. Add a custom condition to start the process by testing the card type
D. Add a card type true/false field to a user view

Answer 34

C. Add a custom condition to start the process by testing the card type

Question 35

QUESTION:

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

A. Add a validation condition to the card type field to conditionally continue the process
B. Add an Approve/Reject step to test whether the credit card type is standard or platinum
C. Add a custom condition to start the employment verification process if the card type is Standard
D. Add a Boolean field to the view that customers enable if they have a platinum credit card

Answer 35

C. Add a custom condition to start the employment verification process if the card type is Standard

Question 36

QUESTION:

Which requirement demonstrates the need to configure correspondence?

A. Phone a customer for additional information about the case
B. Case workers receive a mobile push notification to approve an insurance claim
C. Assign a new insurance claim to a case worker to process
D. Email the case worker when the insurance claim is routed to their worklist

Answer 36

D. Email the case worker when the insurance claim is routed to their worklist

Question 37

QUESTION:

Which requirement demonstrates the need to configure correspondence?

A. A Case worker calls a customer for additional information about the case
B. A case worker receives a new insurance claim in their work queue
C. A Case Worker receives a mobile push notification to approve an insurance claim
D. A case worker receives an email when the insurance claim is routed to their work list

Answer 37

D. A case worker receives an email when the insurance claim is routed to their work list

Question 38

QUESTION:

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address. Which routing approach supports this requirement?

A. Route the assignment to a specific underwriter based on business logic
B. Route the assignment to the correct work queue by using a reporting structure
C. Route the assignment to the correct work queue based on business logic
D. Route the assignment to the correct work queue by using an authority matrix

Answer 38

C. Route the assignment to the correct work queue based on business logic

Question 39

QUESTION:

How do you route an assignment so that any available member of the department can perform the task?
A. Route the assignment to the admin user ID
B. Route the assignment to a work queue
C. Route the assignment separately to all members
D. Route the assignments to a work list

Answer 39

B. Route the assignment to a work queue

Question 40

QUESTION:

How do you guide users through an application form without requiring user training?
A. Add an optional action to the case to explain the task
B. Add the corresponding step to an appropriate stage
C. Send a notification to the assigned user
D. Add an instruction to the assignment

Answer 40

D. Add an instruction to the assignment

Question 41

QUESTION:

A moving company provides customers with a tool that recommends a moving vehicle based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation. Which two configurations do you use together to build the decision table? (Choose Two)

A. Create two rows, one for the number of bedrooms and one for whether the customer is moving heavy furniture
B. Create a column for the recommended moving vehicle
C. Create rows for the recommended moving vehicle
D. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy Furniture (Columns are input and Rows are outputs)

Answer 41

C. Create rows for the recommended moving vehicle
D. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy Furniture (Columns are input and Rows are outputs)

Question 42

QUESTION:

In which two situations is it appropriate to use a decision table? (Choose Two)

A. Order total is calculated based on the quantity and price of the items in the customer’s shopping cart
B. If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total
C. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month
D. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated

Answer 42

C. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month
D. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated

Question 43

QUESTION:

A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?

A. Create one work group for both personas and route to the work group
B. Create two new work queues, one for editors and one for actors
C. Create one new work queue and split the tasks by type
D. Create two new work groups in Dev Studio that reference one work queue

Answer 43

B. Create two new work queues, one for editors and one for actors

Question 44

QUESTION:

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _______________in the service level to 5 days

A. deadline
B. passed deadline
C. goal
D. Urgency

Answer 44

A. deadline

Question 45

QUESTION:

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner. Select the two configuration options that follow best practices to meet the requirement. (Choose Two)

A. Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary
B. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold
C. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process
D. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage

Answer 45

B. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold
C. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process

Question 46

QUESTION:

Which studio do you use to configure a service level agreement (SLA) with a passed deadline?
A. App Studio
B. Prediction Studio 
C. Admin Studio 
D. Dev Studio

Answer 46

D. Dev Studio

Question 47

QUESTION:

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
B. Call a data transform to copy the case ID from pyWorkPage to the email
C. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey
D. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog

Answer 47

D. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog

Question 48

QUESTION:

A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

A. When the Process ticket step completes
B. When the Enter Ticket Details step completes
C. When the Process ticket step starts
D. When the Triage stage starts

Answer 48

C. When the Process ticket step starts

Keynote: Case Status will change when the particular Step start

Question 49

QUESTION:

Which two statements about data objects are true? (Choose Two)

A. Data objects are sourced from an external system of record
B. Data objects can reuse assets from an existing data object through inheritance
C. A data object created in App Studio creates a data type in Dev Studio
D. A draft data object references a data type

Answer 49

B. Data objects can reuse assets from an existing data object through inheritance
C. A data object created in App Studio creates a data type in Dev Studio

Question 50

QUESTION:

An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents a letter, and 1 represents a number. Which two distinct configurations ensure that a user provides a valid postal code? (Choose Two)

A. Configure a validate rule to test that the entered postal code conforms to the required pattern
B. Configure an edit validate rule to test that the entered postal code conforms to the required pattern
C. Configure a drop-down control to select the postal code based on the specified city and province
D. Configure the postal code field as a text property with a required input field

Answer 50

B. Configure an edit validate rule to test that the entered postal code conforms to the required pattern
C. Configure a drop-down control to select the postal code based on the specified city and province

Question 51

QUESTION:

To reduce scrolling on a view, you want to organize existing content so that details display when an option is selected in a drop-down menu. There is no drop-down menu currently on the view. Which two configurations achieve the business requirement? (Choose Two)

A. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control
B. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped
C. Configure a layout group to separate each option into individual panels and set the layout to a menu format
D. Configure a data relationship to select the option using the Drop-down list record selection

Answer 51

A. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control
C. Configure a layout group to separate each option into individual panels and set the layout to a menu format

Question 52

QUESTION:

A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons:

· Stolen card
· Duplicate charge
· Fulfillment error

Most disputes for the stolen cards occur at two vendors, MegaMart and MaxValu. The fraud analyst requests a report that displays stolen card disputes meeting the following thresholds:

· USD 25 or more at MaxValu
· USD 50 or more at MegaMart

Given the following filter conditions, which logic statement returns the correct subset of transaction disputes?

F1 → Vendor = "MaxValu" 
F2 → Vendor = "MegaMart"
F3 → Amount >= 25
F4 → Amount >= 50 
F5 → Dispute type = "Stolen card" 

A. F1 AND F2 AND F3 AND F4 AND FS
B. (F1 AND F3) OR (F2 AND F4) OR F5
C. ((F1 AND F3) OR (F2 AND F4)) AND F5
D. (F1 AND F3) OR (F2 AND F4) AND F5

Answer 52

C. ((F1 AND F3) OR (F2 AND F4)) AND F5

( (F1 & F3) || (F2 & F4) ) & F5

Question 53

QUESTION:

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition? (Select one)

A. Create a filter for each cost center and count the case IDs
B. Summarize the case ID column by count
C. Summarize the regional cost centers by count
D. Define a function for the cost center column to total the case IDs

Answer 53

C. Summarize the regional cost centers by count

Question 54

QUESTION:

Which two components on the Case Designer can users assign to a minimum lovable product (MLP) release for project sizing purposes? (Choose Two) 
A. A mobile User Portal
B. An external system of record (SOR)
C. An approval decision
D. An automation

Answer 54

A. A mobile User Portal

B. An external system of record (SOR)

Question 55

QUESTION:

Which use case describes the function of the Estimator tool?

A. A tester needs to know how many versions of an application they test for MLP 2
B. A business architect needs to know when to prioritize a specific customer Micro Journey’ for development
C. A product owner needs to know how many user stories to create in Agile Workbench for MP 1
D. A stakeholder needs to know how much time and effort is needed to build MLP 2

Answer 55

D. A stakeholder needs to know how much time and effort is needed to build MLP

Question 56

QUESTION:

63. During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?

A. Bug
B. Feedback
C. User Story
D. Status

Answer 56

A. Bug

Question 57

QUESTION:

How do you enable field-level auditing for properties? (Select one)

A. Add a field validation to the case workflow
B. Enable the auditing feature on the property rule forms
C. Enable field-level auditing for the case type
D. Add an auditing optional action to the case workflow

Answer 57

C. Enable field-level auditing for the case type

Question 58

QUESTION:

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role. How do you satisfy this security requirement?

A. Create a new Analyst role with the required access
B. Add the analyst to the Manager role
C. Update the Author role to include the required analyst reports
D. Add the analyst to both the Author role and the Case Manager channel interface

Answer 58

A. Create a new Analyst role with the required access

Question 59

QUESTION:

Based on security factors, which two options are considered strong passwords? (Choose Two)

A. d8073&gxn*,.ki;vnhdf($h&m
B. Pe6@5yst3m$
C. 1Lik3Chocolate&sawDustIcecre@m
D. Bluedoor

Answer 59

A. d8073&gxn*,.ki;vnhdf($h&m

C. 1Lik3Chocolate&sawDustIcecre@m

Question 60

QUESTION:

Which statement most accurately describes the use of Pega Mobile Preview?
A. Pega Mobile Preview allows you to configure the application user interface
B. Pega Mobile Preview models a typical user interaction to scenario test a mobile app
C. Pega Mobile Preview simulates user loads to test mobile app performance
D. Pega Mobile Preview allows you to run a Pega application on a mobile device

Answer 60

B. Pega Mobile Preview models a typical user interaction to scenario test a mobile app

Question 61

QUESTION:

Which two configuration steps must be performed together to record a unit for automated testing? (Choose two)
A. Select a rule set that is configured to store the results of the test
B. Add assertion to define an expected result
C. Add a test case to the Automated Testing landing page
D. Select a rule set that is configured to store automated test cases

Answer 61

B. Add assertion to define an expected result

D. Select a rule set that is configured to store automated test cases

Question 62

QUESTION:

A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.

• If catering is not required, customers are given a rental rate quote
• If customers indicate that they want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu tasting before they are given a quote. (Choose two)

A. Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box
B. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition
C. Create a process for providing menu preferences and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote
D. Create a process for customers to indicate menu preferences and schedule the menu tasting appointment. Add the process as a case wide optional action

Answer 62

B. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition
C. Create a process for providing menu preferences and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote

Question 63

QUESTION:

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the _____ in the service level to 3 days.

A. Goal
B. Deadline
C. Passed deadline
D. Urgency

Answer 63

B. Deadline

Question 64

QUESTION:

A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions. Which two configurations must be used together to determine the recommended meal plan? (Choose two)

A. Configure an assignment to gather customer information
B. Configure a decision tree
C. Configure a decision table
D. Configure a decision shape to add a conditional path

Answer 64

A. Configure an assignment to gather customer information

C. Configure a decision table

Question 65

QUESTION:

If the Review claim step is configured to set the status to Pending – Investigation, when is the status of the case set to Pending-Investigation?

A. When the Review claim step completes
B. When the Process claim stage starts
C. When Investigate claim step completes
D. When the Review claim step starts

Answer 65

D. When the Review claim step starts

Question 66

QUESTION:

How do you indicate the progress of a case towards resolution?

A. Design intent driven user interfaces
B. Apply service levels to the assignment steps
C. Update the case status on the appropriate steps
D. Configure a case notes field to capture progress information

Answer 66

C. Update the case status on the appropriate steps

Question 67

QUESTION:

An airline has the following statement requirement: A passenger requiring a service animal must document the type of animal, the size of the animal and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal. Which case lifecycle configuration meets this requirement?

A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process
B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed
C. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition
D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation

Answer 67

A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process

Question 68

QUESTION:

A company often receives multiple IT tickets for the same issue, such as “the office Wi-Fi is down.” You configure a Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step?

A. Name of submitter is same
B. Issue type is same
C. Department is same
D. Office location is same

Answer 68

B. Issue type is same

Question 69

QUESTION:

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.

A. Select Lowest to Highest sort type for Create Date
B. Add a filter condition where Create Date is greater than the current date
C. Select Highest to Lowest sort type for Create Date
D. Make the Create Date the first column in the report

Answer 69

C. Select Highest to Lowest sort type for Create Date

Question 70

QUESTION:

Which configuration displays the select number of checked bags section only if a user selects a check box?

A. A required condition (when rule) that is applied to the check box
B. A disable condition (when rule) that is applied to the check box
C. A visibility condition (when rule) that is applied to the Select number of checked bags section
D. A disable condition (when rule) that is applied to the Select number of checked bags section

Answer 70

C. A visibility condition (when rule) that is applied to the Select number of checked bags section

Question 71

QUESTION:

Which two rules do you localize by using the localization wizard (Choose Two)

A. Data Page
B. Paragraph
C. Correspondence Fragment
D. Decision Table

Answer 71

B. Paragraph

C. Correspondence Fragment

Question 72

QUESTION:

A customer views a product available in multiple color options. The customer must select only one color for each product. Which UI control allows a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?

A. Radio buttons
B. Text input
C. Drop-down
D. Check box

Answer 72

A. Radio buttons

Question 73

QUESTION:

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

A. Use the purchase requests column to group the cost centers
B. Filter the results so that the report includes only cost center and purchase requests
C. Summarize the regional cost centers by count
D. Summarize the purchase requests column by count

Answer 73

C. Summarize the regional cost centers by count

Question 74

QUESTION:

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:

· The customer is on a monthly billing cycle
· The credit card is either More Cash or Visa
· The credit card expires within 60 days

Which set of filtering conditions returns a report with the desired data?

A. A Credit Card equals MoreCash AND Credit Card equals Visa AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today
B. Credit Card equals MoreCash OR Credit Card equals Visa AND Billing Cycle equals monthly AND Expiration Date equals next 60 days
C. Credit Card equals MoreCash OR Credit Card equals Visa AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
D. Credit Card equals MoreCash or Visa, Billing Cycle equals monthly, and Expiration Date equals next 60 days

Answer 74

B. Credit Card equals MoreCash OR Credit Card equals Visa AND Billing Cycle equals monthly AND Expiration Date equals next 60 days

Question 75

QUESTION:

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

A. Urgency value remains at 100, but other service level processing continues
B. Urgency value continues to increment as configured
C. Service level processing is halted until the assignment is completed
D. The user is notified that the maximum urgency has been reached

Answer 75

A. Urgency value remains at 100, but other service level processing continues

Question 76

QUESTION:

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

A. Make credit card request a child case of credit check
B. Make credit check a spin-off case of credit card request (spinoff does not care if it complete)
C. Make credit check a child case of credit card request
D. Make both loan request and credit check top cases

Answer 76

C. Make credit check a child case of credit card request

Question 77

QUESTION:

An application contains two case types, AutoClaim and PropertyClaim. The inheritance path for the application contains three copies of the pyDefault data transform that set property values for two properties, Work Item Urgency and Prefix. Class Work Item Urgency Prefix

InsCorp-ClaimAdm-Work-AutoClaim 20 “A-”
InsCorp-ClaimAdm-Work [no value] “C-”
Work- 10 [no value]

If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix when a user creates a PropertyClaim case?

A. Work Item Urgency = 10, Prefix = [no value]
B. Work Item Urgency = 0, Prefix = “C-”
C. Work Item Urgency = 10, Prefix = “C-”
D. Work Item Urgency = 20, Prefix = “A-”

Answer 77

C. Work Item Urgency = 10, Prefix = “C-”

Question 78

QUESTION:

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. The apartment management company often receives multiple request form a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart. Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

A. Configure a time period for the request date as a weighted condition
B. Configure the apartment address as a weighted condition
C. Configure the apartment address as a basic condition
D. Configure the request type as a weighted condition
E. Configure the tenant name as a basic condition

Answer 78

A. Configure a time period for the request date as a weighted condition
C. Configure the apartment address as a basic condition
D. Configure the request type as a weighted condition

Question 79

QUESTION:

Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A. Create a decision table and evaluate all rows
B. Use a cascading approval with an authority matrix
C. Use a cascading approval with a reporting structure
D. Configure custom approvals in the reporting structure

Answer 79

A. Create a decision table and evaluate all rows
B. Use a cascading approval with an authority matrix

(Keynote: HR makes it so that there are different teams)

Question 80

QUESTION:

User A should have application permissions that are identical to User B’s permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?

A. Update User A to the same role as User B
B. Add the My Cases page to the47 User A profile
C. Update the User A account to access the same portal as User B
D. Add the My Cases page to the User A role

Answer 80

A. Update User A to the same role as User B

Question 81

QUESTION:

Which two configurations can be performed from a mobile app channel? (Choose Two)

A. Send push notifications when a task is assigned to a user
B. Add a swipe action for items in a list of open cases
C. Enable application lock to secure the mobile app
D. Configure responsive user interface behavior for the application

Answer 81

B. Add a swipe action for items in a list of open cases

C. Enable application lock to secure the mobile app

Question 82

QUESTION:

Your company needs two separate mobile apps: one for customers to place delivery orders and one for couriers to confirm deliveries. The specifications include using a blue header background for the customer app and a green header background for the courier app. Which configuration allows you to complete this task?

A. Create one mobile app channel interface. Rename the header elements as customer and courier, and change element background colors, respectively
B. Create a single mobile app channel interface, and designate two header background colors that switch depending on who downloads the app
C. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the content configuration menu for each channel interface
D. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the theme configuration menu for each channel interface

Answer 82

D. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the theme configuration menu for each channel interface

Question 83

QUESTION:

Two mobile app channel interfaces are created for the Manager and Employee user personas. The Manager Channel interface contains capabilities to run reports and edit orders, while the Employee channel interface does not. Both personas can use either channel interface

A. True
B. False

Answer 83

B. False

Question 84

QUESTION:

A developer decides the buttons in a Pega Platform application are blue and the button text is purple. What Pega Platform feature allows the developer to check whether application users with a form of color blindness can easily differentiate between the button text and button background?

A. Live UI
B. The Tracer
C. The Accessibility Inspector
D. The Device Preview

Answer 84

C. The Accessibility Inspector

Question 85

QUESTION:

Which of these options are typically configured on a dynamic layout? (Choose Two)
A. Alignment of field values
B. Number of columns in each row
C. Align columns and rows to present data in a spreadsheet
D. Label Positioning

Answer 85

C. Align columns and rows to present data in a spreadsheet

D. Label Positioning

Question 86

QUESTION:

You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. You configure the user view that displays remaining vacation and sick time. The balance calculates by subtracting the vacation time and sick time for the week from the current vacation and sick time balances. Which configuration option is used to summarize the remaining vacation and sick time?

A. Use a When rule. When the application references the remaining vacation and sick time, each value calculates
B. Use declarative processing. Whenever the vacation time or sick time entries change, the remaining vacation and sick time calculate
C. Use pyDeTault and pySetFieldDefaults. When the process invokes the data transforms, the remaining vacation and sick time calculate
D. Use procedural processing with a data transform. Remaining vacation and sick time calculate after the user submits a timesheet

Answer 86

D. Use procedural processing with a data transform. Remaining vacation and sick time calculate after the user submits a timesheet

Question 87

QUESTION:

Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more suppon request for each product. What is the appropriate scope for a data page that sources the list of products purchased by the customer?

A. Thread
B. System
C. Requestor
D. Node

Answer 87

C. Requestor (OperatorID) (Addresses)

(Keynote: Thread Scope -> Case Lvl / Requestor Scope -> Operator Lvl / Node Scope -> System Lvl / System Scope -Doesn’t Exist-)

Question 88

QUESTION:

A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table. Which two configuration options do you use to update the database table when a customer changes rooms? (Choose two.)

A When rule to trigger the database update
B. An editable data page containing the room information
C. A savable data page containing the room information
D. A data transform to copy updates to the data page

Answer 88

C. A savable data page containing the room information

D. A data transform to copy updates to the data page

Question 89

QUESTION:

ABC Bank wants create a mobile app experience for users and CSRs for its Transaction Dispute application of the following requirement, Which option requires you to configure distinct mobile app channels?

A. Mobile app color palettes are different for users and CSRs
B. CSRs can create other case type instances on the mobile app
C. The mobile app customizes currency units and date/time format according to the location of the users
D. The mobile app supports all mobile phone operating systems

Answer 89

B. CSRs can create other case type instances on the mobile app

Question 90

QUESTION:

Which two options can you configure for a mobile app channel? (Chose two)

A. Define the UI behavior for each view in a case type when the case is displayed on a mobile device
B. Design how UI elements render across different mobile devices
C. Define the role assigned to users when they run the mobile app
D. Define security behavior for a mobile app, such as the use of biometric identifies

Answer 90

A. Define the UI behavior for each view in a case type when the case is displayed on a mobile device
D. Define security behavior for a mobile app, such as the use of biometric identifies

Question 91

QUESTION:

University admission application cases automatically advance in the case life cycle if the applicant’s standardized test scores are above a certain threshold. The threshold is determined each year based on the provided national average score. Which two configurations, when applied together, support this requirement? (Choose two)

A. Configure a process with a decision shape that continues if the TestThreshold configuration setting is less than the applicant test score
B. Configure a TestThreshold configuration setting that calculates the national average for the test score threshold
C. Configure a TestThreshold configuration setting with the national average for the test score threshold
D. Configure a process with a decision shape that continues if the TestThreshold configuration setting is greater than the applicant test score

Answer 91

A. Configure a process with a decision shape that continues if the TestThreshold configuration setting is less than the applicant test score
C. Configure a TestThreshold configuration setting with the national average for the test score threshold

Question 92

QUESTION:

A manufacturing company has an inventory data page that uses page structure. You need to write a single page of data to a single database row in the configured system of record. Which option fulfills the requirement?

A. Data type
B. Insight
C. Database save
D. Connector

Answer 92

C. Database save

Question 93

QUESTION:

You are implementing a data entry screen to include an asset ID field to track company equipment. Characteristics are letters followed by a five-digit number. Which validation approach restricts entries for the asset ID field to the required format?

A. Text data type
B. Min/Max characters
C. Edit validate rules
D. Validate rule

Answer 93

C. Edit validate rules

Question 94

QUESTION:

Which two of the following use cases do you implement by using one or more calculated Felds? (Choose two)

A. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
B. An accountant wants to list the largest order for the last month, for each customer account.
C. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter
D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options

Answer 94

A. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options

Question 95

QUESTION:

As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases. What field type do you configure to achieve this behavior?

A. Case reference
B. Data Reference
C. Embedded data
D. Query

Answer 95

A. Case reference

Keynote: “list of rental cases”

Question 96

QUESTION:

Which requirement is fulfilled by configuring a field value?

A. Service agents are able to enter feedback in multiple languages.
B. A global hotel chain application can display current amenities in 23 languages
C. Customers can add an unlimited number of items to an online shopping cart
D. A government official can enter policy comments that require localization

Answer 96

D. A government official can enter policy comments that require localization

Question 97

QUESTION:

A home loan application requires approvals from the legal team manager and the finance team manager. The legal team manager must approve the application before the finance team manager. How do you configure this requirement?

A. Create an approval step with cascading approval that uses a reporting structure
B. Apply business logic to route a single assignment in the correct order
C. Create an approval step with cascading approval that uses an authority matrix
D. Route an assignment to a work queue to which both roles have access

Answer 97

C. Create an approval step with cascading approval that uses an authority matrix

Question 98

QUESTION:

Which requirement do you satisfy by using a wait step?

A. An Accident claim case pauses until a user uploads an accident image
B. An Accident claim case pauses until 48 hours after the accident
C. An Accident claim case pauses until a manager approves the request
D. An Accident claim case pauses until an email is sent to the user

Answer 98

B. An Accident claim case pauses until 48 hours after the accident

Question 99

QUESTION:

On a service level, the passed deadline interval is measured from___________

A. When a user begins the assignment
B. The end of the goal interval
C. When the assignment is ready for a use
D. The end of the deadline interval

Answer 99

D. The end of the deadline interval

Question 100

QUESTION:

Which two scenarios require you to configure conditional processing within the case type? (Choose two)

A. A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email
B. An Application requires customers to select the type of request in a drop down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment
C. A shopping Application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step
D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview students without qualifying test scores receive a rejection email

Answer 100

C. A shopping Application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step
D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview students without qualifying test scores receive a rejection email

Question 101

QUESTION:

To process an employee retirement package, the system requires approvals from the supervising manager, something manager, VP How do you implement the requirements so that each approver can work independently?

A. Create business logic to route the assignment to the different approvers
B. Create an approval step with cascading approval
C. Route the assignment to a work queues to which all three roles have access
D. Create three parallel processes with approval steps

Answer 101

D. Create three parallel processes with approval steps

Question 102

QUESTION:

Question 103

QUESTION:. In a claims application, customer can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process. Which two case types do you create to support this scenario? (Choose Two)

A. Claim
B. Customer
C. Items of loss
D. Fraud Investigation

Answer 103

A. Claim
D. Fraud Investigation

(Keynote: Customer and Items of Loss can be data objects, not really cases though)

Question 104

QUESTION:

In the travel booking case type, if a passenger indicates that they are travelling with a service animal, they must document the type, size, and age of the animal. How do you configure the case life cycle to meet his requirement?

A. Create service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
C. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal
D. Add an identity service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process

Answer 104

D. Add an identity service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process

Question 105

QUESTION:

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile contains of the following three pages:

· Account ID and Password
· Customer contact information
· A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

A. Add an alternate stage to the case life cycle
B. Add a button for each profile page to each assignment
C. Add an optional process to the case workflow
D. Add a set of optional actions to the case workflow

Answer 105

D. Add a set of optional actions to the case workflow

Question 106

QUESTION:

When an auto accident claim is resolved in the resolved stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim How do you configure the resolve process to support this requirement?

A. Route an Approval step to the required participants
B. Route the email to all the recipients in a collect Information step
C. Add a send Email step as an optional action
D. Add a send Email step and include all required participants

Answer 106

D. Add a send Email step and include all required participants

Question 107

QUESTION:

Which option follows best Practices for naming a ruleset in Pega Platform?

A. Pega-Prod:01-04-01
B. Credit Check:03-01-02
C. Expense:01-02-05
D. Grand-Corporation-Human-Resources-Department:01-01-03

Answer 107

C. Expense:01-02-05

Question 108

QUESTION:

You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

A. Scrum Master
B. Project Delivery Leader
C. Deployment Architect
D. Lead Business Architect

Answer 108

B. Project Delivery Leader

Question 109

QUESTION:

You are designing an application that opens investment accounts. You create a child case to approve the list of services available only to experienced investors. Once approved, the parent case copies the list of services from the child case. While testing the configuration, you notice that the parent case do not include the correct list of service that are approved in the child case. Which of the following components do you use to debug the issue?

A. Access groups
B. Configuration settings
C. Edit validate rule
D. Tracer Tool

Answer 109

D. Tracer Tool

Question 110

QUESTION:

A view listing nearby restaurants has four columns:

· Restaurant name
· Restaurant location
· Thumbnail image of the seating area
· Make reservation (button)

You want to ensure that users have the information they need to make a reservation regardless of screen size. When viewed on a small screen, you do not need to display the images. What three configurations, in combination, support the requirements? (Choose Three)

A. Set the importance of the Make reservation column to Primary
B. Set the importance of the Restaurant location and make reservation columns to secondary
C. Set the importance of the Restaurant name column to primary
D. Set the importance of the image column to other
E. Set the importance of the image column to secondary
F. Set the important of the Restaurant name and Make reservation columns to primary

Answer 110

B. Set the importance of the Restaurant location and make reservation columns to secondary
C. Set the importance of the Restaurant name column to primary
D. Set the importance of the image column to other

Question 111

QUESTION:

In a banking application, which two configuration, when used together, present users with a set of balance transfer options only if they select a Transfer a balance to credit card checkbox? (Choose two)

A. Add an action set on the transfer a balance to credit card check box for the balance transfer election to trigger a refresh
B. Add a visibility condition (when rule) on the layout that contains the balance transfer offers
C. Add a visibility condition (when rule) on the Transfer a balance to credit card check box for the balance transfer election
D. Add an action set on the layout that contains the balance transfer offers to trigger a refresh

Answer 111

A. Add an action set on the transfer a balance to credit card check box for the balance transfer election to trigger a refresh
B. Add a visibility condition (when rule) on the layout that contains the balance transfer offers

Question 112

QUESTION:

All managers need to view the Employee Vacation requests report in their Manager portal dashboards. Only managers have access to the report. Which configuration do you perform to fulfill these requirements?

A. Add a report widget to the manager portal dashboard, and then click Publish.
B. Add the report to a public category, and then add the out-of the-box Reports landing page to the Manager portal
C. Add a report widget to the Manager portal dashboard, and then click Publish to default
D. Create a new landing page on the manage portal with the new report saved in a public category

Answer 112

C. Add a report widget to the Manager portal dashboard, and then click Publish to default

Question 113

QUESTION:

In an online retail application, the order receipt view displays a list of the products ordered including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configurations on the Order Receipt view must be used together to display the required information as described? (Choose two)

A. Add the total cost inside the repeating dynamic layout
B. Add the total cost outside the repeating dynamic layout
C. Add a dynamic layout with an embedded repeating dynamic layout
D. Add a repeating dynamic layout with embedded dynamic layouts

Answer 113

B. Add the total cost outside the repeating dynamic layout

C. Add a dynamic layout with an embedded repeating dynamic layout

Question 114

QUESTION:

In a construction application, the user access group is configured with an Access of Role to object records shown in the following image Currently the application is in the quality assurance environment. Which three operations can users perform in the application at this level? (Choose three)

A. Modify Instance
B. Modify rules
C. Run reports
D. Open instances 
E. Delete rule

Answer 114

A. Modify Instance
B. Modify rules
D. Open instances

Question 115

QUESTION:

In a Hiring application: · An employee interviews the candidate · The Human Resources (HR) team creates and sends the offer letter · The Information Technology Team (IT) assigns the workstation · The facilities team assigns the Work desk To meet these requirements, what personas do you creates?

A. Employee, HR, Facilities
B. Employee, IT, Facilities
C. Employee, HR, IT, Facilities
D. HR, IT, Facilities

Answer 115

D. HR, IT, Facilities

Question 116

QUESTION:

137. What two visualizations can you use to present insight data on the Explore data landing page? (Choose two)

A. Interactive Chart
B. List
C. Exportable data age
D. CSV file

Answer 116

A. Interactive Chart

B. List

Question 117

QUESTION:

Which two requirements can you support by configuring a mobile channel in App studio? (Choose two)

A. Grant Access to the mobile app for a specific user
B. Set the dimensions of an application icon to 180x180 pixels
C. Lock the application after 20 minutes of inactivity
D. Configure a left swipe behavior to open a message

Answer 117

C. Lock the application after 20 minutes of inactivity

D. Configure a left swipe behavior to open a message

Question 118

QUESTION:

You are testing an airline reservation casetype that does not yet have a UI configured. You need to verify that changing the PurchaseInsurance field in the Clipboard tool updates the TotalCost field. In Which category of the Clipboard tool would you expect to find the PurchaseInsurance field?

A. Data Pages
B. User Pages
C. Linked Property Pages
D. System Pages (operator ID)

Answer 118

C. Linked Property Pages

Question 119

QUESTION:

A Requirements States: The tax identification number must contain 10 digits. How do you configure the field to support this requirement?

A. Set the minimum and maximum values to “10” in a text field
B. Use a decimal property type and make the filed required
C. Configure a validate rule to test the tax identification number pattern
D. Use an edit validate rule that validates the tax identification number pattern

Answer 119

A. Set the minimum and maximum values to “10” in a text field

Question 120

QUESTION:

In a credit card payment case type, you want to set the yearly fee to USD 75. How do you set the yearly fee field?

A. Configure the yearly fee field to reference the minimum amount due
B. Configure the yearly fee field as a calculated field
C. Configure field validation on the yearly fee field
D. In the Data Initialization page, set the yearly fee field to 75

Answer 120

D. In the Data Initialization page, set the yearly fee field to 75

Question 121

QUESTION:

You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application. How do you satisfy the request?

A. Circumstance the existing Open Field value record on the application name and update the status value to Open-Review
B. Create a field value record named Open-Review for .pyStatusWork and Configure an Access when record to apply the status to the correct application
C. Add the Open-Review status to the Application record for the application
D. Create a field value record named Open-Review for .pyStatusWork with the Apply To class set to the class group

Answer 121

D. Create a field value record named Open-Review for .pyStatusWork with the Apply To class set to the class group

Question 122

QUESTION:

144. During Testing, you notice that the send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?

A. Bug
B. User Story
C. Feedback
D. Status

Answer 122

A. Bug

Question 123

QUESTION:

Before development, your team creates a spreadsheet with work items to populate the backlog. How do you populate the backlog directly from the spreadsheet?

A. Create feedback
B. Create bugs
C. Import Stories
D. Create stories

Answer 123

C. Import Stories

Question 124

QUESTION:

Which two configurations, when used together, allow you to track updates to fields in your application? (Choose two)

A. Select the field that you want to track
B. Add the Administrator role to the case type
C. Enable field level auditing on the view
D. Enable field auditing on the case type landing page

Answer 124

A. Select the field that you want to track

D. Enable field auditing on the case type landing page

Question 125

QUESTION:

Which piece of application content do you localize by using field values?

A. User instruction in a paragraph rule
B. Logos or other images on a harness rule
C. User-editable text in a correspondence rule
D. Labels and drop-down values on a section

Answer 125

A. User instruction in a paragraph rule

Question 126

QUESTION:

Which scenario requires you to make updates in Dev Studio?

A. A new confirmation view displays a read only text property
B. A task is reassigned when it reaches a service level agreement goal
C. An email correspondence is added to the case type
D. A customer representative can approve or reject a claim

Answer 126

B. A task is reassigned when it reaches a service level agreement goal

Question 127

QUESTION:

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for a beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group
B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta release product
C. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group
D. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed

Answer 127

C. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group

Question 128

QUESTION:

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

 1. The customer submits the new address 
 2. The application verifies that the address matches postal service requirements
 3. The customer then confirms the corrected address

How do you configure this requirement?

A. Add a case-wide optional action to the workflow to submit a new address
B. Add an alternate stage to the case life cycle to change the address
C. Add a button to each assignment to present the customer with a form to submit a new address
D. Add a case-wide optional action to the workflow to perform the address change process

Answer 128

D. Add a case-wide optional action to the workflow to perform the address change process

Question 129

QUESTION:

A Publishing company works with vendors to translate their content from English to different languages. The project manager must send all translation quotes to their manager for review and approval. · If the quote is more than USD500, it must also be approved by the director · If the quote is more that USD10000,it must also be approved by the vice president How do you configure the case life cycle to support this behavior?

A. Configure a series of approval steps that are configured as single level approvals
B. Configure an approval step as a cascading approval with a reporting structure that uses all levels
C. Configure an approval step as a cascading approval with a reporting structure that uses custom approvals
D. Configure an approval steps as a cascading approval with an authority matrix

Answer 129

C. Configure an approval step as a cascading approval with a reporting structure that uses custom approvals

Question 130

QUESTION:

Which scenario is a use case for the wait step?

A. A payroll user cannot process a salary increase until the department manager approves the increase
B. The customer needs to log in to their account before receiving a membership discount on an online purchase
C. An agent needs to send a confirmation email to an insured customer after they completes a form
D. The customer cannot complete an application for a checking account until a bank representative receives their credit report

Answer 130

D. The customer cannot complete an application for a checking account until a bank representative receives their credit report

Question 131

QUESTION:

A Developer discovers that a calculated property value is returning an unexpected result. Which two features of the Tracer Tool allow you to diagnose the problem without significantly affecting application performance? (Choose two)

A. Breakpoints
B. The watch function
C. The Event monitor
D. The clipboard tool

Answer 131

A. Breakpoints

B. The watch function

Question 132

QUESTION:

Pega Academy:
When do you simulate an external data source?

A. Simulate an the external data source when you want to dictate the response data.
B. Simulate a data source for error handling.
C. Simulate an external data source even when the data source is available.
D. Simulate data source when you do not know the response.

Answer 132

A. Simulate an the external data source when you want to dictate the response data
When you know the response data, simulating an external data source helps to unit test the implementation.

(D. -> Simulation without knowing the proper response may give you incorrect results.)

Question 133

QUESTION:

Pega Academy:
Which two configurations can be performed from a mobile app channel? (Choose Two)

A. Send push notifications when a task is assigned to a user.
B. Add a swipe action for items in a list of open cases.
C. Enable application lock to secure the mobile app.
D. Configure responsive user interface behavior for the application.

Answer 133

B. Add a swipe action for items in a list of open cases.
You can specify swipe actions for the items displayed on a mobile list page, using the Content tab.

C. Enable application lock to secure the mobile app.
Authentication and security settings are configurable on the Configuration tab of a mobile app channel.

(A. -> The push notification console on the Manage tab sends and manages administrative push notifications, rather than case-based push notifications.)
(D. -> Responsive user interface behavior is configured using the application skin.)

Question 134

QUESTION:

Pega Academy:
Two mobile app channel interfaces are created for the Manager and Employee user personas. The Manager channel interface contains capabilities to run reports and edit orders, while the Employee channel interface does not.

“Both personas can use either channel interface.”

A. False
B. True

Answer 134

A. False

(The channel interface for the Employee persona is different than that for the Manager persona, which contains additional application components not required or permitted for the Employee persona.)

Question 135

QUESTION:

Pega Academy:

Your company needs two separate mobile apps: one for customers to place delivery orders and one for couriers to confirm deliveries. The specifications include using a blue header background for the customer app and a green header background for the courier app. Which configuration allows you to complete this task?

A. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the content configuration menu for each channel interface.
B. Create a single mobile app channel interface, and designate two header background colors that switch depending on who downloads the app.
C. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the theme configuration menu for each channel interface.
D. Create one mobile app channel interface. Rename the header elements as customer and courier, and change element background colors, respectively.

Answer 135

C. Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the theme configuration menu for each channel interface.

(Because there are two user personas, you create two channel interfaces. Background colors are set in the theme configuration menu.)

Question 136

QUESTION:

Pega Academy:

Which of the following options is a valid swipe action?

A. Returning to the previous screen
B. Executing an optional action on your case
C. Starting an optional process on your case
D. Changing the text color of a menu

Answer 136

B. Executing an optional action on your case

Swipe actions are situational or optional actions.

Question 137

DEFINITION:

Unit Testing

Answer 137

· Are the least expensive to run
· Are the easiest to maintain
· Take the least amount of time to run
· Usually represent the greatest number of tests in the test suite

Question 138

DEFINITION:

Scenario Testing

Answer 138

· Are the most expensive to run
· Are the hardest to maintain
· Take the most time to run
· Should represent the least number of tests in the test suite.