UAL - TMAAT Flashcards
1
Q
Tell me about a time you had to work as a team to solve a challenging problem in-flight.
A
2
Q
Tell me about a time that you regretted something that you did in the cockpit, what would you have done differently?
A
3
Q
What is the most important CRM principle in your opinion?
A
4
Q
Tell me about a time when you faced a challenging situation.
A
5
Q
Tell me about the most demanding flight you’ve flown?
A
6
Q
Tell me a time you saw someone break a rule?
A
7
Q
Tell me about your most challenging flight when you had a communication issue and how was it resolved.
A
8
Q
Tell me about a time you had an issue in the cockpit.
A
9
Q
Tell me about a time you resolved a dispute between two crew members?
A
10
Q
Tell me about a time you gave great customer service.
A
11
Q
Tell me about a time you had a disagreement with your crew and what you did about it
A
12
Q
Tell about a time you had to handle and solve a workplace conflict.
A
13
Q
Tell me about a time that you had to consult with your whole crew to make a time-sensitive decision
A
14
Q
Tell me about a time when you went above and beyond for a customer or crewmember?
A
15
Q
Tell me about a time that your authority was questioned or you weren’t listened to
A
16
Q
Tell about a time you went above and beyond for your organization.
A
17
Q
Tell me about a time you had to work with a difficult captain.
A
18
Q
Tell me about a time when your leadership was challenged.
A
19
Q
Tell me about a time that you made a decision that you wish you could take back.
A
20
Q
Tell me about a time you had to make a quick decision in the cockpit.
A
21
Q
Tell about how you impacted customer service.
A
22
Q
ell me about your most difficult flight .
A
23
Q
Which of the seven CRM skills do you believe is the most important?
A
24
Q
Tell us about a time you made a suggestion at one of your previous employers?
A
25
Tell us about a time when you had a problem with a subordinate.
26
Tell me about a time you had a problem with a Captain
27
If there was something that you could do over again, what would it be?
28
Tell me about a time you had a crisis in the aircraft and your actions.
29
Tell me about a time you made a positive contribution or change to the workplace?
30
Tell about a time you wished you did something different on a flight.
31
Tell me about a time you had to insist that a Captain follow SOP.
32
Tell me about a time you were involved in a conflict.
33
Tell me about a time you failed at something.
34
Tell me about a time when you needed to encourage or mentor someone who was having a difficult time.
35
Tell me about a time that a crew member was not standard and what you did about it.
36
Tell me about a time you worked with your crew to come up with a solution.
37
Tell about a time that you made a time-critical decision without all the information.
38
Tell me about a time you changed your communication method to get your point across?
39
Tell us about a time when you didn't hit it off with someone that you have flow with.
40
Tell me about a time you failed as a leader.
41
Tell me about your best customer service day or a time you received a compliment from a customer.
42
Tell me about a time when you saw a co-worker break a company policy or SOP.
43
Tell me about a time you had to correct a co-worker's course of action.
44
Tell me about a time that you improved or added value to your company.
45
Tell me about a time you worked with someone you didn't like and what happened.
46
Tell me about at time that you helped to institute change at an organization.
47
Tell me about a time your advice was rejected.
48
Tell me about a time that you used several resources to accomplish a goal.
49
Tell me about a time you had to quickly adapt to a change in circumstances/environment.
50
Tell me about a time you made a tough decision as a leader.
51
Tell me about a time a co-worker questioned your integrity.
52
Tell about a time that you got criticized for a mistake you made.
53
Have you ever gone above and beyond for a passenger, not on behalf of the company, but just because you wanted to?
54
Tell me about a time you had to deal with someone with a bad attitude.
55
Tell me about a time you convinced others to do something in an operation you were not directly a part of.
56
Tell me about a time you had to motivate a group of people to do something difficult.
57
Tell me about a time when someone was performing below standards and what did you do about it.
58
Tell me something about your leadership skills and how you would use that at United.
59
Tell me about a time you said/did something that had a positive impact on someone's life.
60
Tell me about a time that you completed a flight with incomplete information.
61
Tell me a time you had to prioritize tasks and use CRM?
62
Tell me about a time you implemented a change?
63
List 2 of the 7 CRM skills and why are those important to you?
64
Tell me about a time when you felt forced to fly when you didn't feel comfortable?
65
Tell me a time someone tried to make you do something you didn't want to do?
66
Tell me about a time you needed help from someone to solve a problem.
67
What was your worst emergency? What would have done differently?
68
Tell about a time you were in a stressful situation.
69
Tell me about a time you helped out a colleague or crew mate.
70
Tell me about a time you made a quick decision that had a negative outcome on your crew or passengers.
71
Tell me about a time you had a frustrating experience in the flight deck.
72
Tell me about a time you had a stressful flight and you helped the Captain make better decisions.
73
Tell me about a time that a crewmember criticized your work.
74
Tell me a time you preformed poorly?
75
Tell me a time when your attempts at communication was ineffective?
76
Tell me about a time you disagreed with your coworkers attitude.
77
Tell me about a time that you experienced failure?
78
Tell me about a time you wished you acted differently during a trip?
79
Tell about a time that you gave someone feedback and they didn't accept it.
80
Tell me about a time you succeeded as a leader.
81
Tell me about a time you got a group of people to follow your recommendation.
82
Tell me about a time when you used steps to achieve a goal?
83
Tell me about a time your first officer said something that made you uncomfortable.
84
Tell me about a time in this industry you had to deal with a hard time. How did you handle it.
85
Tell about a time when you had an emergency in the aircraft and how you dealt with it.
86
Have you ever had to tell a crew or Aircraft Commander that you disagreed with the way they were flying the aircraft?
87
Tell about a time you had to help a subordinate.
88
Tell me about a time when CRM broke down?
89
Tell me about a time you corrected either a leader or an instructor.
90
Tell me about a time when you dealt with an angry passenger.
91
Tell me about a time someone questioned a decision you made publicly.
92
Tell me a time you had to include the entire crew on a decision?
93
Tell about a time that you stopped someone from breaking SOP.
94
Tell me a time you failed to use CRM?
95
Tell me about a time two co-workers had a conflict and you had to intervene?
96
Tell me a time you had to deal with multiple things/ factors at one time?
97
Tell me about a time you avoided a conflict.
98
Tell us about a time when you saw someone struggling. How did you know they were struggling and what did you do?
99
Tell me about a time you had to deal with change?
100
Tell me about a time that you lead at an organization.
101
Tell me about a time you received resistance from someone.
102
Tell us about your favorite leadership trait and then tell us a time you used it?
103
Did you ever make a decision that was unpopular with your peers?
104
Tell me about a time you didn't accomplish something you set out to do.
105
Tell me about a time you faced adversity.
106
Tell about a time that you worked with someone who was disengaged in the cockpit.
107
Tell us about your commercial checkride failure. Walk us through what happened.
108
What would you be thinking about after taxing out, to be informed of an hour ground stop?
109
Tell me about a time you were part of a team/organization that failed to meet a deadline?
110
Tell me about a time that you wanted to change a policy.
111
What would you consider to be the high point of your career so far?
112
Tell me about a time you had a situation where a checklist did not apply.
113
When did a subordinate teach you something?
114
Tell us about a time you needed to secure the help of others.
115
Tell me about a time you took a suggestion from a coworker or subordinate.
116
Tell us about a time you had to persuade people to your way of doing something.
117
Tell me about a time you were undermined.
118
Tell me about a time you had to change the culture.
119
How do you set the tone with your crew?
120
Tell me about a time you where criticized by your supervisor.
121
Tell me about a time you diverted
122
Tell me about a time you were asked to do a job beyond your normal requirements.
123
Tell me about a time you had to depend on outside resources to get a job done.
124
Tell me about a time you had to take on additional duties.
125
Tell me about a time you had to deal with numerous customers.
126
Tell me about a time when you had to take a leadership role unexpectedly?
127
Tell me about a time that you had to counsel your First Officer or Capt because they weren’t focused.
128
Tell me about a time people looked to you for leadership.
129
Tell me about a time that you had to defend and provide assistance to your flight attendant?
130
Tell me about a time that you showed a crew member an alternative way of doing something.
131
Tell me about a time that you achieved something that inspired someone else.
132
Tell me a time you used leadership to motivate?
133
Tell me a time you did something because it was the right thing, not because you were asked?
134
Tell me about a time someone came to you for advice and what was the outcome?
135
Tell me about a time you said something and then later regretted it
136
What would you do if another company called in six months?
137
Tell me about a time you followed a policy you disagreed with.
138
Tell me about a time you were prevented form doing your best.
139
Tell us about a time you were pressured from a superior or other party to do something that made you uncomfortable , or to break a rule?
140
Tell us about a time you didn't hit it off with a coworker
141
Tell me about a time you received negative feedback and weren't immediately responsive to it.
142
Tell me about a time you supported someone's decision even though you disagreed with it.
143
Tell me about a time you failed to keep a commitment.
144
Tell me about a decision your supervisor made you didn't agree with?
145
Tell me about a time you made a mistake that could have had career consequences and what did you do about it?
146
Tell me about a time you had trouble establishing rapport.
147
Tell me about a time when you had to tell someone they were wrong.
148
Tell me about a time you had to coordinate something with someone that you both had a common goal in.
149
Tell me about a time you were in a situation where you didn't have the authority to make a decision.
150
What makes a good Captain and how would you be one?
151
Tell me about a time you set the tone in the flight deck.
152
Tell me about a time you were told you did a great job.
153
How do you deal with negative attitudes, customer service above and beyond, hostile Captain?
154
Did you ever receive an unreasonable request from a coworker?
155
Tell me about a time when you needed to praise a crewmember.
156
Tell me about a time that you were dissatisfied with your job performance and what you did to change it.
157
Tell about a time that you did something you weren’t trained on.
158
Tell me a time you had to explain your decision to a customer?
159
How would you greet a brand new crew member?
160
Tell me about a time you felt pressured to fly? Did you end up flying and why or why not?
161
Tell me about a time you were responsible for a large number of people?
162
What would you do if your captain is flying too fast on approach?
163
Tell me about a time you were uncomfortable flying, and what did you learn?
164
Tell me about a time you flew with someone who was closed minded or opinionated?
165
Tell me about a time you had to convince your captain of a decision you made?
166
Tell me about a time you used judgment to go against company policy.
167
Tell me about a time you had to deal with an unfair company policy.
168
Tell us about a time you got upset with a coworker.
169
Have you had a memorable flight with a passenger? How would you have felt if there was no acknowledgment of your assistance?
170
Give an instance of when you have been distracted on the job, when you had trouble concentrating.
171
Tell me about a time you had to apologize to a co worker.
172
Tell me about a time that you dealt with stress on the job.
173
Tell me about a time that your positive attitude helped lead to a positive outcome.
174
Tell me about a time you received a critique/criticism that you initially disagreed with but eventually came around on and agreed with.
175
Tell me about a time you said something you felt bad about or apologized for it?
176
Tell me about a time your crew looked to you for direction?
177
Tell me about a time you lost credibility with someone
178
Name someone who influenced you, what you learned from them, and how you applied it to specific situation?
179
Tell about a time you had to build rapport with crew member?
180
What is your proudest accomplishment?
181
Tell me about the best Captain you know - what you've learned from them and what leadership styles you demonstrate from their example.
182
Tell us about the youngest pilot you mentored.
183
Tell us why you haven’t upgraded yet.
184
Tell me about a time when you took care of your priorities to have a quality flight?
185
What does CRM mean to you?
186
Have you ever violated a FAR?
187
Would you leave in six months if UPS called?
188
Tell me about a time you helped someone with something and they hadn't asked for it?
189
Tell me about a time you learned something about yourself during a crisis.
190
Do you have any recent traffic violations? If so, please explain.
191
Tell us about a time you learned something about yourself in the airplane.
192
Tell me about a time you took command in a situation where you weren't in charge.
193
Tell me what you think the importance of diversity is and tmaat where diversity directly lead to a positive out come in a tough situation.
194
Tell me about a time you had to deliver bad news to a peer
195
Have you ever had a period when you were overloaded with responsibilities?
196
Tell me about a time a policy you implemented caused stress for those around you and what did you do?
197
Tell me about a time of compromising beliefs or values.
198
Tell me about a time you gave up something precious to you.
199
Tell us about a time you were told you were doing something wrong but knew you were doing it right?
200
Tell us about a time a customer had an unrealistic demand or request?
201
Tell me about a time your workplace or organization put forth a policy you didn’t understand.
202
Tell me about a time when someone would not give you the information you needed to do your job.
203
Tell me about a time you sacrificed your morals or beliefs to get the job done?
204
Have you ever had any challenges with training and or need additional time to complete an objective?
205
Have you ever had to take the aircraft from another pilot or strongly encourage the pilot flying to alter their process?
206
Tell me about a time you witnessed someone giving bad customer service and what did you do about it.
207
Tell me about a time you had to explain a decision you had to make to a customer
208
What is one overall quality you would like to highlight? Give me an example when you used this quality.
209
Tell me about a time when your entire crew disagreed with your decision.
210
Did a customer ever show appreciation towards you?
211
Where do you think you are the weakest?
212
Tell me about a time that you praised a coworker in public.
213
Tell me about a time that you put customer service over company policy?
214
Tell me a time you could not keep a promise to a passenger?
215
Tell me a time you used CRM to deliver customer service?
216
Tell me about a time you lost situational awareness.
217
If you have any checkride failures, do you believe any of them were the checkairmen's fault?
218
What would you do if the captain wasn't present 20 minutes from departure time?
219
Tell me about a time when the way forward wasn't clear.
220
TMAAT you disappointed a coworker?
