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United Training Study CArds > UA FINAL EXAM > Flashcards

UA FINAL EXAM Flashcards

1
Q

Chain of Command

A

Pilot, First Officer, Relief Pilot, International Purser/Purser

Captain has final authority, may supersede United policies and FARs

Threat = follow chain of command
Immediate response needed = pilot directly

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2
Q

CRM skills (7)

A

Leadership Effectiveness
Communication
Workload Management
Monitor / Cross Check
Situation Awareness
Crew/Self Evaluation
Planning/Decision Making

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3
Q

When to update Manual app?

A

Before first flight. Never in flight.

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4
Q

Revision

A

Pink
Issued quarterly as needed

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5
Q

Bulletin

A

Green
Issued as needed
Time sensitive info, policy changes

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6
Q

Easy chat

A

Flight Info app
Do not use for safety, security, medical or maintenance issues
Everyone on it - including CSR and ground personnel

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7
Q

United required duty items

A

Pen
Wings
Passport (with visa)
Name bar
IPPM in Content app
Intl power adapter
Phone cover

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8
Q

TSA required duty items

A

ID Badge
Link (75% battery, current IOS, zoom 100%)
Manual App (with eFAOM, eFAAB, Safety/Land/Ditching/MedLInk Patch Checklists)
Flashlight
Cabin Key
Charging cord and adapter
Battery pack and cord

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9
Q

United drug and alcohol policy

A

Zero Tolerance
No drinking 12 hours before duty or CJA
Can drink in cabin seat when no tin uniform
Cannot drink or sleep in jumpseat
Cannot drink in uniform
Cannot drink 8 hours after incident/accident or until drug test

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10
Q

What to do with unwearable uniforms

A

Destroy. Cannot sell or distribute

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11
Q

Where to wear badge

A

Display in SIDA (security id display area), between neck and waist, outermost garment, photo visible, until aircraft door close

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12
Q

Alcohol service onboard

A

Age 21
Cannot consume own alcohol
Do not serve: drunk PAX, prisoners, deportee, mentally impaired, PAX with weapon, and escorts
No use of drink coupons for alcohol in CA, TX, Michigan while on ground

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13
Q

Drunk PAX at gate

A

Do not allow to board. Report to CSR if on ground. Report to P/P

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14
Q

Traffic Light System for drunk PAX

A

Green: normal/near normal
Social, relaxed, happy

Yellow: shows some effects
Lowered inhibition, impaired judgment, louder, giddy, argue, bait, overly friendly, increase in foul language or consumption, alc smell

Red: “appears” to be intoxicated
Slow to answer, glassy eyes, slurred speech, stumble, can’t sit straight, can’t follow train of thought

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15
Q

Traffic Light responses to yellow and red on GROUND

A

Yellow: alert all crew. Do not allow to go to Red. Delay alcohol, offer food/water

Red: alert P/P, CSR, discuss removal options. Capt has final say

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16
Q

Traffic Light responses to yellow and red IN THE AIR

A

serve alcohol responsibly
1 drink per hour metabolized
offer food, water

Yellow: do not allow to go to red. Delay alcohol. Offer food, water. If PAX impatient, alert P/P

Red: Stop serving alcohol. Alert P/P. Alert other crew to stop serving alcohol. Inform PAX FARs prohibits alcohol to PAX who appear intoxicated. Consider medical attention or security threat level. Submit IOR

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17
Q

Non-verbal response to drunk PAX

A

arm length distance, do not be trapped. Avoid voice inflection, facial expressions, hand in pockets or crossing arms. Eye contact, open area, smile.

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18
Q

CRM Goals

A

maximize flight safety by minimizing incidents and accidents caused by human error

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19
Q

PAX removal is done by

A

CSR. FA do not partake unless unavoidable. Submit IOR.

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20
Q

Cabin Discrepancy Report

A

Cabin maintenance issues.
Defective, inoperative, dirty equipment
Bodily fluid clean up
Missing or used emergency equipment

Complete in Inflight Service App prior to sterile FD during descent
Paper copy available. Give prior to descent or upon arrival if discovered during sterile FD.

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21
Q

Voluntary Provisions of Emergency Services (VPES)

A

LE, FF, Lic Med PRof can offer assistance
IDed in My Flight
Cannot volunteer if had alcohol
CSR verifies credentials
Do not divulge identity or seat #
Still make PA announcement to find most qualified volunteer

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22
Q

Galley Equipment Needs Repair Tag (and where is it)

A

For defective REMOVABLE galley equipment
Carts, oven racks, carriers
Tag in Inflight Customer Kit. Attach tag to item.

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23
Q

My Safety App

A

Use to file IOR, FA Fatigue Report, Inflight Safety Action Program (ISAP)

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24
Q

IOR (what, who, when)

A

required for any incidents involving PAX, crew, or animals that is out of the ordinary and/or may need follow-up by United

By any FA involved in or with knowledge of

Within 24 hours

Safety, security, medical, issues. Regulatory concern, lost or stolen Link, Link or eFAOM issues

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25
Inflight Safety Action Program (ISAP)
Voluntary self-disclosure of safety violations or concerns Protected from discipline Within 24 hours dom/48 hours intl "Cover your butt"
26
3 Types of Briefings
CSR and Purser Captain and FAs Purser and FAs
27
CRM Strategy
CUS Concerned Uncomfortable Safe (not)
28
TEM Strategy
VVM Verbalize plans and ideas Verify with others Monitor for results
29
Sterile flight deck
All ground operations TTL Below 10,000 feet (Descent, climb) On after door close, off at gate parked Safety related communication only
30
Customer Injury Reporting Card
Inflight Customer Kit Give to PAX for PAX injuries or illness, even if PAX says they are fine
31
Who has final authority to remove PAX from aircraft?
Pilot
32
Procedure for popped circuit breakers
Notify Capt immediately Notify other FA Only reset if Captain directs it Push in once. DO not hold in Notify Capt of result If fire -> firefighting steps
33
Blue light on MCP, single chime
Call from PAX seat
34
Amber light, single chime, reset button on door illuminates
Call from Lav
35
Flashing or Solid PInk/Red
All all or Emer All Call
36
Flight Attendant Panel location and functions
Jumpseats. Cabin functions (lighting, evac alarm, ER lighting)
37
White light on MCP or Blue light on FD door and 2 chimes (or cycle smoking sign)
Sterile FD light
38
What to do if door safety strap is caught in door
Report to pilot immed. Under Capt dir, disarm and open door. Far enough to bring strap in or ensure retracts. Close, arm, alert pilot
39
How long does ELS last?
Minimum 10 minutes
40
ELS on automatically when
loss of normal power On manually via ELS switch in FD/Cabin
41
Emergency Escape Path Lighting (EEPL)
Length of aisle (aisle side of center seat groups), end of seat groups, aisle bulkheads
42
Can flight takeoff with inoperative evac alarm?
Yes. Purser and Pilot review alternatives
43
Evac horn shut off
Silences evac alarm in that area only
44
FA Fatigue Report (FAFR) deadline
Report within 48 hours after actual/potential fatigue event.
45
Lav fire extinguisher set off at what temperature?
180 f
46
Cabin indicators when Lav Smoke Detector is activated
Amber light on MCP Amber light outside Lav Continuous cabin chime Some AC with Cabin SYs Control Panel: Smoke detected on screen and alarm horn
47
How to identify seats with moveable arms (aisle) for wheelchair PAX
eFAOM or placard on inboard wall of fwd galley
48
3 ways Oxygen system is deployed
Auto - during decompression at preset altitude Electrically - control by FD Manually - poke opening or slide on edge of compartment
49
What to do if PSU opens and oxygen masks fall out
Alert P/P Do not re-pack IOR and Cabin Discrepancy Report Reseat PAX if possible
50
Which AC have chemically generated oxygen?
All except B787
51
How long does chemically generated oxygen last?
12-22 minutes
52
How to tell if oxygen is flowing for chemically generated oxygen
Green in-line flow indicator
53
Which AC have gaseous oxygen system?
B787
54
How long does gaseous oxygen system last?
60 minutes
55
How to tell if gaseous oxygen system is on?
Flow indicator light turns on green
56
How is gaseous oxygen system activated?
Breathing in
57
How is chemical oxygen system activated?
Pull on mask to remove pin
58
What kind of oxygen system does FD have?
Gaseous (on demand)
59
First Aid Oxygen sources
POB and PPOB
60
Supplemental Oxygen sources
Aviox (use first) PPOB (to 500 psi) POB (to 500 psi)
61
power outlet indicator lights
Green: power available Amber: Power share. May be temporarily unavailable Red: No power, system error
62
What is power port light
On aisle seats. Blue = device plugged in Not lit = not in use
63
Cabin altitude maintained at
8000 ft (6 for 787)
64
What is general check
Is it there, securely stowed, correct quantity
65
Where is minimum crew placard located?
1L jumpseat. Part of preflight safety check
66
What is direct view
At least 1 FA has full cabin view (remove panels)
67
Bassinet weight limit
25 pounds
68
Steps to take when Seat Belt sign comes on
Must make announcement Compliance check
69
Minimum crew must be on board for
PAX boarding/on board
70
3 types of evac devices
slide slide/raft ramp slide
71
When to repeat safety checks
FA relocates to JS in different cabin area Entire crew deplanes
72
Onboard Emergency Checklist (OEC) - when and where
When Link/eFAOM not functioning Backseat pocket of last row in main or premium cabin
73
B737 minimum crew
3
74
Aisle arm rest must be _ for takeoff and landing
Locked
75
Galley carts should not restrict...
access to jumpseat or emergency equipment
76
B737 oxygen duration
12 minutes
77
B737 exits
4 doors, 2 OWE, 6 cabin, 8 total
78
What to do if door is found in armed mode during safety check
Disarm, inform P/P, submit IOR
79
First task after door closure
Arming announcement
80
B737 initially blocked exits in ditching
2 L/R
81
How many ABAs to brief?
2 per exit, 2 per raft
82
Least Risk Bomb Location (LRBL)
Aft most exit aircraft right
83
If there are 2 OWE per side, where is lift line?
Aft OWE
84
Items not considered carry on baggage
Pet kennel, umbrella, camera, diaper bag, child restraint seat if used, foldable stroller, breast pump, mobility assist devices, pet kennel
85
If PAX brings tagged (Gate check) item on board...
do not remove tag even if OHB space is free
86
MyFlight app icon for Pet in Cabin
PETC
87
Pet must remain in closed kennel during flight
True
88
Lap children policy
Under 2 Verify # of children in seat group does not exceed # of oxygen masks Must be held for TTL unless in CRS No exit row Seat belt goes around adult only
89
Child Restraint System (CRS) requirement
must have label to use in flight or certified to use in AC/all motor vehicle
90
Unaccompanied minor age limit
5-14
91
Young person traveling alone age
15-17 if not UMNR
92
Max UMNR per flight
6
93
FA responsibilities for UMNR
CARE Communicate, accommodate, remind, escort
94
UMNR preferred seating location
Aft aisle seats
95
When to start safety demo
ASAP after door close
96
Lengthy Tarmac Delay (LTD) procedures
120 minutes or longer Purser files LTD report at 2 hour mark Must provide food and water by 120min Must deplane or take off by 3 hour (dom) or 4 hour (intl) mark
97
Update frequency for delays
every 30 minutes
98
LTD kit location
AC left, last OHB in economy
99
Discrimination complaint requires -
Complaint Resolution Official (CRO)
100
Customers with disabilities definitions Disabled Individual
Disabled individual: physical or mental impairment
101
Customers with disabilities definitions Qualified Disabled Individual
Qualified disabled individual: has ticket and comes to airport
102
Customers with disabilities definitions Non-ambulatory
Non-ambulatory: Unable to board, deplane, or move unassisted
103
Customers with disabilities definitions Semi-ambulatory
Semi-ambulatory: Able to board, deplane, move with some assistance
104
Customers with disabilities definitions Ambulatory
Ambulatory: Can move without assistance
105
Where to do crew briefings (Purser to FA)
On AC. If unable, away from PAX
106
CSR and Purser Briefings content
INFORM Introduce Notify Furnish Obtain Review Manage Introduce- self to CSR, verify FAA minimums Notify - flight quick turn, specials, CJA, International docs Furnish - gate podium contact phone # Obtain - flight specific info, PAX load factors Review - Boarding time, door closing Manage - manage bags, COB expected to be gate tagged, use Easy chat to communicate during boarding if bins full, confirm deadheading crew #
107
Captain briefing info
FAM, FFDO, LEO, JS riders Flight and taxi time Weather, turbulence Security issues Cabin maintenance items
108
Turbulence response to Pilot "FA take your jumpseats"
Discontiue service Move carts out of aisle Sit in jumpseat within 5 minutes Advise PAX to fasten seatbelts (PA as needed) Remain seated until Pilot "FA, check in"
109
Turbulence response to Pilot "FA be seated immediately"
Do not attempt to walk through cabin Stop, Drop, Hold On Stop service (angle car into seat or galley) Drop - immediately secure self into nearest available seat (JS or aisle PAX). If no seat, sit on floor and hold to secure object Hold on Verbally advise PAX to sit and fasten SB. PA as needed. Remain until pilot "FA take your jumpseats" or "FA check in"
110
Turbulence response to Pilot "FA check in"
Safe to resume duties Cabin light set to bright Check cabin for injuries, damages Stow carts and equipment First Aid SB compliance check Interphone- check in with purser Purser checks in with pilot IOR
111
Turbulence types
Expected - advance notice (manage service. If 1+ service, Purser check in with FD 5-10 min prior for turbulence brief) Impending - FA, take JS. Some time to prep. Expect moderate or greater turbulence Unexpected - FA, seated immediately. Moderate or greater unexpected turbulence
112
Light turbulence FA duties
Cond permitting, verify PAX seat belts on, bassinets unoccupied, continue service with caution Secure loose items or carts Monitor SB compliance, PA as needed
113
What to do if minimum crew and FA falls ill/injured
Distribute FA evenly Non-rev or DH crew, anyone authorized to occupy JS can take JS. If none available, ABA relocated to PAX seat closest to exit. Brief ABA on when and how to use exit.
114
When must minimum crew be present?
Anytime PAX on board, deplaning, boarding
115
Exceptions to minimum crew?
When FA dealing with emergency or safety issue (removing baggage, helping UMNR or wheelchair PAX, answer jet bridge phone to determine if emergency). Remain in door vicinity and return right away
116
When to repeat safety check?
If FA changes JS or entire crew deplanes
117
If PAX is assigned block seat?
Inform P/P, CSR. Re-seat and IOR
118
When to verify exit row seating?
During continued boarding, prior to door close
119
Exit row verification steps
Assess (visual, no obvious issues) Verify (confirm PAX aware they're in exit row, are qualified, willing, and able to perform exit row functions). PAX must respond verbally. Notify (purser before door close)
120
Exit row age limit
15 and over
121
If PAX upgrade or switch seats, let Capt know
True
122
Repeat cabin readiness and Pax compliance check if departure is delayed long time
True
123
When does purser inform pilot that cabin is ready for take off?
Prior to push back, when requirements met Prior to FD door locked No signal for landing
124
How long should FA hold brace position at take off and landing
Take off - until out of initial climb (~3min) Landing - AC exits runway
125
What to do when pilot "FA take JS for take off"
Take off imminent. Inform pilot if cabin not ready, FA not in JS, or safety demo not complete
126
FA responsibility when SB light comes on
Make SB announcement, complete compliance check (even during service) (repeat if on for prolonged period)
127
Cabin surveillance requirement
Min 1 FA per cabin, evenly distributed, have FD line of sight, walk through every 15 min
128
Galley cart is "unattended" if FA more than _ rows away
3
129
Cabin sweep requirements
DOUBLE Doors disarmed Ovens, hotplate, coffee off Unlock lavs, check if empty Baggage of unknown origin not on board Link not left Everyone off plane Each zone swept by 2+ FA
130
Quick turns - cleaners can board while PAX boarding, PAX cannot board while cleaners on board
True
131
When/who closes FD door?
FA close door after cabin doors armed, cabin is ready, prior to pushback
132
Who can use jetbridge code?
CSR
133
Who is Inflight Security Coordinator?
Captain
134
Routine access code for FD
1#, 1 Ent, or knock twice
135
FD security
Positive Control Door Door Door 3 second max Prepare 2 person rule
136
FA first step for unwarranted evacuation
Get megaphone, exit aircraft to exit
137
What to brief ABAs
Assess, block, door operations, commands, when to exit
138
757-300 exits
12 cabin 14 total
139
When can you use Avios for medical use
All POB and PPOB depleted to 500 psi, and 1+ hour flight remaining. Need captain approval If less than one hour, empty oxygen bottles
140
Power port lights
On aisle seats. Blue if device is plugged into outlet.

United Training Study CArds (3 decks)

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