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United Training Study CArds > UA FINAL EXAM > Flashcards

UA FINAL EXAM Flashcards

1
Q

Chain of Command

A

Pilot, First Officer, Relief Pilot, International Purser/Purser

Captain has final authority, may supersede United policies and FARs

Threat = follow chain of command
Immediate response needed = pilot directly

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2
Q

CRM skills (7)

A

Leadership Effectiveness
Communication
Workload Management
Monitor / Cross Check
Situation Awareness
Crew/Self Evaluation
Planning/Decision Making

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3
Q

When to update Manual app?

A

Before first flight. Never in flight.

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4
Q

Revision

A

Pink
Issued quarterly as needed

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5
Q

Bulletin

A

Green
Issued as needed
Time sensitive info, policy changes

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6
Q

Easy chat

A

Flight Info app
Do not use for safety, security, medical or maintenance issues
Everyone on it - including CSR and ground personnel

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7
Q

United required duty items

A

Pen
Wings
Passport (with visa)
Name bar
IPPM in Content app
Intl power adapter
Phone cover

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8
Q

TSA required duty items

A

ID Badge
Link (75% battery, current IOS, zoom 100%)
Manual App (with eFAOM, eFAAB, Safety/Land/Ditching/MedLInk Patch Checklists)
Flashlight
Cabin Key
Charging cord and adapter
Battery pack and cord

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9
Q

United drug and alcohol policy

A

Zero Tolerance
No drinking 12 hours before duty or CJA
Can drink in cabin seat when no tin uniform
Cannot drink or sleep in jumpseat
Cannot drink in uniform
Cannot drink 8 hours after incident/accident or until drug test

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10
Q

What to do with unwearable uniforms

A

Destroy. Cannot sell or distribute

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11
Q

Where to wear badge

A

Display in SIDA (security id display area), between neck and waist, outermost garment, photo visible, until aircraft door close

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12
Q

Alcohol service onboard

A

Age 21
Cannot consume own alcohol
Do not serve: drunk PAX, prisoners, deportee, mentally impaired, PAX with weapon, and escorts
No use of drink coupons for alcohol in CA, TX, Michigan while on ground

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13
Q

Drunk PAX at gate

A

Do not allow to board. Report to CSR if on ground. Report to P/P

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14
Q

Traffic Light System for drunk PAX

A

Green: normal/near normal
Social, relaxed, happy

Yellow: shows some effects
Lowered inhibition, impaired judgment, louder, giddy, argue, bait, overly friendly, increase in foul language or consumption, alc smell

Red: “appears” to be intoxicated
Slow to answer, glassy eyes, slurred speech, stumble, can’t sit straight, can’t follow train of thought

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15
Q

Traffic Light responses to yellow and red on GROUND

A

Yellow: alert all crew. Do not allow to go to Red. Delay alcohol, offer food/water

Red: alert P/P, CSR, discuss removal options. Capt has final say

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16
Q

Traffic Light responses to yellow and red IN THE AIR

A

serve alcohol responsibly
1 drink per hour metabolized
offer food, water

Yellow: do not allow to go to red. Delay alcohol. Offer food, water. If PAX impatient, alert P/P

Red: Stop serving alcohol. Alert P/P. Alert other crew to stop serving alcohol. Inform PAX FARs prohibits alcohol to PAX who appear intoxicated. Consider medical attention or security threat level. Submit IOR

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17
Q

Non-verbal response to drunk PAX

A

arm length distance, do not be trapped. Avoid voice inflection, facial expressions, hand in pockets or crossing arms. Eye contact, open area, smile.

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18
Q

CRM Goals

A

maximize flight safety by minimizing incidents and accidents caused by human error

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19
Q

PAX removal is done by

A

CSR. FA do not partake unless unavoidable. Submit IOR.

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20
Q

Cabin Discrepancy Report

A

Cabin maintenance issues.
Defective, inoperative, dirty equipment
Bodily fluid clean up
Missing or used emergency equipment

Complete in Inflight Service App prior to sterile FD during descent
Paper copy available. Give prior to descent or upon arrival if discovered during sterile FD.

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21
Q

Voluntary Provisions of Emergency Services (VPES)

A

LE, FF, Lic Med PRof can offer assistance
IDed in My Flight
Cannot volunteer if had alcohol
CSR verifies credentials
Do not divulge identity or seat #
Still make PA announcement to find most qualified volunteer

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22
Q

Galley Equipment Needs Repair Tag (and where is it)

A

For defective REMOVABLE galley equipment
Carts, oven racks, carriers
Tag in Inflight Customer Kit. Attach tag to item.

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23
Q

My Safety App

A

Use to file IOR, FA Fatigue Report, Inflight Safety Action Program (ISAP)

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24
Q

IOR (what, who, when)

A

required for any incidents involving PAX, crew, or animals that is out of the ordinary and/or may need follow-up by United

By any FA involved in or with knowledge of

Within 24 hours

Safety, security, medical, issues. Regulatory concern, lost or stolen Link, Link or eFAOM issues

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25
Q

Inflight Safety Action Program (ISAP)

A

Voluntary self-disclosure of safety violations or concerns
Protected from discipline
Within 24 hours dom/48 hours intl
“Cover your butt”

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26
Q

3 Types of Briefings

A

CSR and Purser
Captain and FAs
Purser and FAs

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27
Q

CRM Strategy

A

CUS
Concerned
Uncomfortable
Safe (not)

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28
Q

TEM Strategy

A

VVM
Verbalize plans and ideas
Verify with others
Monitor for results

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29
Q

Sterile flight deck

A

All ground operations
TTL
Below 10,000 feet (Descent, climb)
On after door close, off at gate parked
Safety related communication only

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30
Q

Customer Injury Reporting Card

A

Inflight Customer Kit
Give to PAX for PAX injuries or illness, even if PAX says they are fine

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31
Q

Who has final authority to remove PAX from aircraft?

A

Pilot

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32
Q

Procedure for popped circuit breakers

A

Notify Capt immediately
Notify other FA
Only reset if Captain directs it
Push in once. DO not hold in
Notify Capt of result
If fire -> firefighting steps

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33
Q

Blue light on MCP, single chime

A

Call from PAX seat

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34
Q

Amber light, single chime, reset button on door illuminates

A

Call from Lav

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35
Q

Flashing or Solid PInk/Red

A

All all or Emer All Call

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36
Q

Flight Attendant Panel location and functions

A

Jumpseats. Cabin functions (lighting, evac alarm, ER lighting)

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37
Q

White light on MCP or Blue light on FD door and 2 chimes (or cycle smoking sign)

A

Sterile FD light

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38
Q

What to do if door safety strap is caught in door

A

Report to pilot immed. Under Capt dir, disarm and open door. Far enough to bring strap in or ensure retracts. Close, arm, alert pilot

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39
Q

How long does ELS last?

A

Minimum 10 minutes

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40
Q

ELS on automatically when

A

loss of normal power

On manually via ELS switch in FD/Cabin

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41
Q

Emergency Escape Path Lighting (EEPL)

A

Length of aisle (aisle side of center seat groups), end of seat groups, aisle bulkheads

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42
Q

Can flight takeoff with inoperative evac alarm?

A

Yes. Purser and Pilot review alternatives

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43
Q

Evac horn shut off

A

Silences evac alarm in that area only

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44
Q

FA Fatigue Report (FAFR) deadline

A

Report within 48 hours after actual/potential fatigue event.

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45
Q

Lav fire extinguisher set off at what temperature?

A

180 f

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46
Q

Cabin indicators when Lav Smoke Detector is activated

A

Amber light on MCP
Amber light outside Lav
Continuous cabin chime

Some AC with Cabin SYs Control Panel: Smoke detected on screen and alarm horn

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47
Q

How to identify seats with moveable arms (aisle) for wheelchair PAX

A

eFAOM or placard on inboard wall of fwd galley

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48
Q

3 ways Oxygen system is deployed

A

Auto - during decompression at preset altitude
Electrically - control by FD
Manually - poke opening or slide on edge of compartment

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49
Q

What to do if PSU opens and oxygen masks fall out

A

Alert P/P
Do not re-pack
IOR and Cabin Discrepancy Report
Reseat PAX if possible

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50
Q

Which AC have chemically generated oxygen?

A

All except B787

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51
Q

How long does chemically generated oxygen last?

A

12-22 minutes

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52
Q

How to tell if oxygen is flowing for chemically generated oxygen

A

Green in-line flow indicator

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53
Q

Which AC have gaseous oxygen system?

A

B787

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54
Q

How long does gaseous oxygen system last?

A

60 minutes

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55
Q

How to tell if gaseous oxygen system is on?

A

Flow indicator light turns on green

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56
Q

How is gaseous oxygen system activated?

A

Breathing in

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57
Q

How is chemical oxygen system activated?

A

Pull on mask to remove pin

58
Q

What kind of oxygen system does FD have?

A

Gaseous (on demand)

59
Q

First Aid Oxygen sources

A

POB and PPOB

60
Q

Supplemental Oxygen sources

A

Aviox (use first)
PPOB (to 500 psi)
POB (to 500 psi)

61
Q

power outlet indicator lights

A

Green: power available
Amber: Power share. May be temporarily unavailable
Red: No power, system error

62
Q

What is power port light

A

On aisle seats.
Blue = device plugged in
Not lit = not in use

63
Q

Cabin altitude maintained at

A

8000 ft (6 for 787)

64
Q

What is general check

A

Is it there, securely stowed, correct quantity

65
Q

Where is minimum crew placard located?

A

1L jumpseat.
Part of preflight safety check

66
Q

What is direct view

A

At least 1 FA has full cabin view (remove panels)

67
Q

Bassinet weight limit

A

25 pounds

68
Q

Steps to take when Seat Belt sign comes on

A

Must make announcement
Compliance check

69
Q

Minimum crew must be on board for

A

PAX boarding/on board

70
Q

3 types of evac devices

A

slide
slide/raft
ramp slide

71
Q

When to repeat safety checks

A

FA relocates to JS in different cabin area
Entire crew deplanes

72
Q

Onboard Emergency Checklist (OEC) - when and where

A

When Link/eFAOM not functioning
Backseat pocket of last row in main or premium cabin

73
Q

B737 minimum crew

A

3

74
Q

Aisle arm rest must be _ for takeoff and landing

A

Locked

75
Q

Galley carts should not restrict…

A

access to jumpseat or emergency equipment

76
Q

B737 oxygen duration

A

12 minutes

77
Q

B737 exits

A

4 doors, 2 OWE, 6 cabin, 8 total

78
Q

What to do if door is found in armed mode during safety check

A

Disarm, inform P/P, submit IOR

79
Q

First task after door closure

A

Arming announcement

80
Q

B737 initially blocked exits in ditching

A

2 L/R

81
Q

How many ABAs to brief?

A

2 per exit, 2 per raft

82
Q

Least Risk Bomb Location (LRBL)

A

Aft most exit aircraft right

83
Q

If there are 2 OWE per side, where is lift line?

A

Aft OWE

84
Q

Items not considered carry on baggage

A

Pet kennel, umbrella, camera, diaper bag, child restraint seat if used, foldable stroller, breast pump, mobility assist devices, pet kennel

85
Q

If PAX brings tagged (Gate check) item on board…

A

do not remove tag even if OHB space is free

86
Q

MyFlight app icon for Pet in Cabin

A

PETC

87
Q

Pet must remain in closed kennel during flight

A

True

88
Q

Lap children policy

A

Under 2
Verify # of children in seat group does not exceed # of oxygen masks
Must be held for TTL unless in CRS
No exit row
Seat belt goes around adult only

89
Q

Child Restraint System (CRS) requirement

A

must have label to use in flight or
certified to use in AC/all motor vehicle

90
Q

Unaccompanied minor age limit

A

5-14

91
Q

Young person traveling alone age

A

15-17
if not UMNR

92
Q

Max UMNR per flight

A

6

93
Q

FA responsibilities for UMNR

A

CARE
Communicate, accommodate, remind, escort

94
Q

UMNR preferred seating location

A

Aft aisle seats

95
Q

When to start safety demo

A

ASAP after door close

96
Q

Lengthy Tarmac Delay (LTD) procedures

A

120 minutes or longer
Purser files LTD report at 2 hour mark
Must provide food and water by 120min
Must deplane or take off by 3 hour (dom) or 4 hour (intl) mark

97
Q

Update frequency for delays

A

every 30 minutes

98
Q

LTD kit location

A

AC left, last OHB in economy

99
Q

Discrimination complaint requires -

A

Complaint Resolution Official (CRO)

100
Q

Customers with disabilities definitions
Disabled Individual

A

Disabled individual: physical or mental impairment

101
Q

Customers with disabilities definitions
Qualified Disabled Individual

A

Qualified disabled individual: has ticket and comes to airport

102
Q

Customers with disabilities definitions
Non-ambulatory

A

Non-ambulatory: Unable to board, deplane, or move unassisted

103
Q

Customers with disabilities definitions
Semi-ambulatory

A

Semi-ambulatory: Able to board, deplane, move with some assistance

104
Q

Customers with disabilities definitions
Ambulatory

A

Ambulatory: Can move without assistance

105
Q

Where to do crew briefings (Purser to FA)

A

On AC. If unable, away from PAX

106
Q

CSR and Purser Briefings content

A

INFORM
Introduce
Notify
Furnish
Obtain
Review
Manage

Introduce- self to CSR, verify FAA minimums
Notify - flight quick turn, specials, CJA, International docs
Furnish - gate podium contact phone #
Obtain - flight specific info, PAX load factors
Review - Boarding time, door closing
Manage - manage bags, COB expected to be gate tagged, use Easy chat to communicate during boarding if bins full, confirm deadheading crew #

107
Q

Captain briefing info

A

FAM, FFDO, LEO, JS riders
Flight and taxi time
Weather, turbulence
Security issues
Cabin maintenance items

108
Q

Turbulence response to Pilot “FA take your jumpseats”

A

Discontiue service
Move carts out of aisle
Sit in jumpseat within 5 minutes
Advise PAX to fasten seatbelts (PA as needed)
Remain seated until Pilot “FA, check in”

109
Q

Turbulence response to Pilot “FA be seated immediately”

A

Do not attempt to walk through cabin
Stop, Drop, Hold On

Stop service (angle car into seat or galley)
Drop - immediately secure self into nearest available seat (JS or aisle PAX). If no seat, sit on floor and hold to secure object
Hold on
Verbally advise PAX to sit and fasten SB. PA as needed.
Remain until pilot “FA take your jumpseats” or “FA check in”

110
Q

Turbulence response to Pilot “FA check in”

A

Safe to resume duties
Cabin light set to bright
Check cabin for injuries, damages
Stow carts and equipment
First Aid
SB compliance check
Interphone- check in with purser
Purser checks in with pilot
IOR

111
Q

Turbulence types

A

Expected - advance notice (manage service. If 1+ service, Purser check in with FD 5-10 min prior for turbulence brief)
Impending - FA, take JS. Some time to prep. Expect moderate or greater turbulence
Unexpected - FA, seated immediately. Moderate or greater unexpected turbulence

112
Q

Light turbulence FA duties

A

Cond permitting, verify PAX seat belts on, bassinets unoccupied, continue service with caution
Secure loose items or carts
Monitor SB compliance, PA as needed

113
Q

What to do if minimum crew and FA falls ill/injured

A

Distribute FA evenly
Non-rev or DH crew, anyone authorized to occupy JS can take JS. If none available, ABA relocated to PAX seat closest to exit. Brief ABA on when and how to use exit.

114
Q

When must minimum crew be present?

A

Anytime PAX on board, deplaning, boarding

115
Q

Exceptions to minimum crew?

A

When FA dealing with emergency or safety issue (removing baggage, helping UMNR or wheelchair PAX, answer jet bridge phone to determine if emergency). Remain in door vicinity and return right away

116
Q

When to repeat safety check?

A

If FA changes JS or entire crew deplanes

117
Q

If PAX is assigned block seat?

A

Inform P/P, CSR. Re-seat and IOR

118
Q

When to verify exit row seating?

A

During continued boarding, prior to door close

119
Q

Exit row verification steps

A

Assess (visual, no obvious issues)
Verify (confirm PAX aware they’re in exit row, are qualified, willing, and able to perform exit row functions). PAX must respond verbally.
Notify (purser before door close)

120
Q

Exit row age limit

A

15 and over

121
Q

If PAX upgrade or switch seats, let Capt know

A

True

122
Q

Repeat cabin readiness and Pax compliance check if departure is delayed long time

A

True

123
Q

When does purser inform pilot that cabin is ready for take off?

A

Prior to push back, when requirements met
Prior to FD door locked

No signal for landing

124
Q

How long should FA hold brace position at take off and landing

A

Take off - until out of initial climb (~3min)
Landing - AC exits runway

125
Q

What to do when pilot “FA take JS for take off”

A

Take off imminent. Inform pilot if cabin not ready, FA not in JS, or safety demo not complete

126
Q

FA responsibility when SB light comes on

A

Make SB announcement, complete compliance check (even during service) (repeat if on for prolonged period)

127
Q

Cabin surveillance requirement

A

Min 1 FA per cabin, evenly distributed, have FD line of sight, walk through every 15 min

128
Q

Galley cart is “unattended” if FA more than _ rows away

A

3

129
Q

Cabin sweep requirements

A

DOUBLE

Doors disarmed
Ovens, hotplate, coffee off
Unlock lavs, check if empty
Baggage of unknown origin not on board
Link not left
Everyone off plane

Each zone swept by 2+ FA

130
Q

Quick turns - cleaners can board while PAX boarding, PAX cannot board while cleaners on board

A

True

131
Q

When/who closes FD door?

A

FA close door after cabin doors armed, cabin is ready, prior to pushback

132
Q

Who can use jetbridge code?

A

CSR

133
Q

Who is Inflight Security Coordinator?

A

Captain

134
Q

Routine access code for FD

A

1#, 1 Ent, or knock twice

135
Q

FD security

A

Positive Control
Door Door Door
3 second max
Prepare

2 person rule

136
Q

FA first step for unwarranted evacuation

A

Get megaphone, exit aircraft to exit

137
Q

What to brief ABAs

A

Assess, block, door operations, commands, when to exit

138
Q

757-300 exits

A

12 cabin
14 total

139
Q

When can you use Avios for medical use

A

All POB and PPOB depleted to 500 psi, and 1+ hour flight remaining. Need captain approval

If less than one hour, empty oxygen bottles

140
Q

Power port lights

A

On aisle seats. Blue if device is plugged into outlet.

United Training Study CArds (3 decks)

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