U3O2

Question 1

Manager Expectations

Answer 1

Employees work, are loyal, punctual and reliable

Question 2

Employee Expectations

Answer 2

Get paid, good terms and conditions, job security, develop skills, enjoy work, feel useful or helping to achieve something meaningful and have pride in their business

Question 3

Ways to manage employees

Answer 3

Motivation, training, performance managementm termination management, wage and conditions of work

Question 4

Intrinsic Motivation

Answer 4

Performing an activity for its own sake and personal rewards. E.g. Trying to better yourself

Question 5

Extrinisic Motivation

Answer 5

Perform an activity to earn a reward or avoid punishment. E.g. Money earned by working

Question 6

Maslow’s Hierarchy of Needs

Answer 6

Self Actualisation
Esteem
Love/Belonging
Safety
Physiological

Question 7

Maslow’s Self Actualisation

Answer 7

Achieving full potential.

Could be done through challenging work that pushes employees

Question 8

Maslow’s Esteem

Answer 8

Recognition and responsibility.

Offering promotion and rewards to good workers can achieve this

Question 9

Maslow’s Love and Belonging

Answer 9

Building strong workplace relationships.

Can be achieved by organising social gatherings and implementing open workspaces.

Question 10

Maslow’s Safety

Answer 10

Job security
Workplace safety (exceeding OHS laws)
Long term employee contracts

Question 11

Maslow’s Physiological

Answer 11

Basic wage

Good employment conditions

Question 12

What Locke & Latham’s Goal Setting Theory

Answer 12

Employees are motivated by challenging but attainable that they have set
Strong correlation between motivation and challenge

Question 13

Five Parts of Goal Setting Theory

Answer 13

Clarity
Challenge
Commitment
Feedback
Task Complexity

Question 14

Clarity

Answer 14

Clear and specific (SMART)

Question 14

Clarity

Answer 14

Clear and specific (SMART)

Question 15

Challenge

Answer 15

Should require hard work and results in a sense of satisfaction

Question 16

Commitment

Answer 16

Involved in goal setting creates a sense of ownership, hard to create this if set solely by management

Question 17

Feedback

Answer 17

Constructive feedback helps keep the employee on track while celebrating achievement at the same time

Question 18

Task Complexity

Answer 18

Should not be beyond the abilities of an employee as this can be demotivating