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Nursing > U3 Leadership/Management > Flashcards

U3 Leadership/Management Flashcards

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1
Q

Managers

A

Formal authority/power

Position & title

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2
Q

Management focus

A 
Achievement of organizational goals
Delegating
Assigning
Supervising
Making decisions
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3
Q

Leaders

A

No title

Influence the behavior of others

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4
Q

Leadership focus

A

Influence through inspiration
Respect
Taking initiative

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5
Q

Authoritative leader

A

Makes decisions for group
Good in crisis situation
Motivates by coercion

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6
Q

Democratic leader

A

Group decision making

Motivates by validating staff accomplishments

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7
Q

Laissez faire leader

A

Manager makes very few decisions
Staff needs to be self-motivated
Very little direction/support comes from manager

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8
Q

Low supportive

Low directive

A

Delegating leadership

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9
Q

High supportive

Low directive

A

Supporting leadership

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10
Q

High supportive

High directive

A

Coaching leadership

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11
Q

Low supportive

High directive

A

Directing leadership

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12
Q

Transformational leadership

A

Desire for change

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13
Q

Emotional intelligence

Stage 1

A

Self-awareness

Consciousness of ability to choose emotions, beliefs, behaviors, & actions

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14
Q

Emotional intelligence

Stage 2

A

Self-management
Change beliefs & behaviors
Choosing emotions

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15
Q

Emotional intelligence

Stage 3

A

Social awareness
Understanding others
Intent vs impact

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16
Q

Emotional intelliegence

Stage 4

A

Relationship management
Influence
Conflict management
Collaboration & cooperation

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17
Q

Effective followership

A

Invests time & energy in improvement
Supportive of new ideas
Constructive feedback/ problem solving alternatives

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18
Q

Standards of practice

A

Minimum acceptable level of care

Guidelines used to determine if negligence or malpractice exists

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19
Q

Ethical decision making

A

APIE

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20
Q

Ethical assessment

A

Am I involved?
What are the facts?
What are the client’s wishes?
What values are in conflict?

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21
Q

Ethical planning

A

What are goals of treatment?
Identify decision makers
List & rank all options
Ethics Committee Consult

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22
Q

Ethical implementation

A

Pt or decision maker & health-care workers reach a mutually acceptable decision
Communication

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23
Q

Ethical evaluation

A

Determine whether desired outcomes have occurred

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24
Q

Sources of power

A

Authority
Reward
Expertise
Coercion

25
Q

Empowerment

A 
Feeling resulting from being powerful
Competence or confidence
Control or self-determination
Entitlement or influence
Making a difference & self-determination
26
Q

SBAR

A

Situation
Background
Assessment
Recommendation

27
Q

Situation

A

Brief description of the existing situation

28
Q

Background

A

Medical, nursing, or family information that is significant to the care &/or pt condition

29
Q

Assessment

A

Recent assessment data that indicates the most current clinical state of the pt

30
Q

Recommendation

A

Information for future interventions &/or activities

31
Q

Sources of resistance to change

A

Technical concerns
Psychosocial needs
Position & power

32
Q

Assigning

A

Transferring the authority, accountability, & responsibility of the client care to another

33
Q

Delegating

A

Transferring the authority & responsibility to another to complete a task
Retaining accountability

34
Q

Can be delegated

A

Stable pts with predictable outcomes
Activities that involve standard unchanging procedures
RNs may delegate to RNs, LPNs, & CNAs

35
Q

Can’t be delegated

A

Assessment, care plan, evaluation, health teaching/counseling
Complex nursing judgements
Unstable pts with unpredictable outcomes

36
Q

5 rights of delegation

A 
Right task
Right circumstance
Right person
Right direction/communication
Right supervision/evaluation
37
Q

Right task

A

LPN or CNA, task is repetitive, little supervision, relatively noninvasive

38
Q

Right circumstance

A

Health status
Complexity of care
Consider workload of the team

39
Q

Right person

A

Assess competency of healthcare team member
Within scope of practice
Necessary training

40
Q

Right direction/communication

A 
Form of communication
Expected results
Reporting back
Data 
Specific tasks
41
Q

Right supervision/evaluation

A 
Supervise
Monitor performance
Intervene if necessary
Evaluate outcomes
Feedback
42
Q

Structured Care Methodologies (SCMs)

A 
Tools for tracking outcomes
Guidelines
Protocols
Algorithms
Standards of Care
Critical or Clinical Pathways
43
Q

Guidelines

A

Statements to assist health-care providers & pts in making appropriate healthcare decisions
Decrease variations in practice

44
Q

Protocols

A

Specific, formal documents that outline how a procedure or intervention should be conducted
Standardize approaches to achieve desired outcomes

45
Q

Algorithms

A

Systematic procedure that follows a logical progression based on additional information or pt responses to treatment

46
Q

Standards of care

A

Help to operationalize pt care processes & provide a baseline for quality care
Evaluate if pt has received appropriate services

47
Q

Critical (clinical) pathways

A

Outlines the expected course of treatment for pts with similar diagnoses

48
Q

Risk events

A

Service occurrence
Serious incident
Sentinel event
Never events

49
Q

Service occurrence

A

Unexpected occurrence that doesn’t result in a clinically significant interruption of services
Without apparent pt or employee injury

50
Q

Serious incident

A

Clinically significant interruption of therapy or service
Minor injury to pt or employee
Significant loss or damage of equipment or property

51
Q

Sentinel events

A

Unexpected occurrence involving death or serious/permanent physical or psychological injury

52
Q

Cover letter introductory paragraph

A

Purpose in applying
Interest in specific position
How you hear of position

53
Q

Cover letter main portion

A

Present strongest qualifications that match the job requirements

54
Q

Resume don’t include

A 
Marital status
Age
Race
Family information
Hobbies, unless value to job or skills
55
Q

Power–authority

A

Granted to individual or group by virtue of position

56
Q

Power–reward

A

Promise of money, goods, services, recognition, or other benefits

57
Q

Power–expertise

A

Special knowledge an individual is believed to possess

58
Q

Power–coercion

A

Threat of pain or harm, which may be physical, economic, or psychological

Nursing (9 decks)

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