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Nursing > U3 Leadership/Management > Flashcards

U3 Leadership/Management Flashcards

1
Q

Managers

A

Formal authority/power

Position & title

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2
Q

Management focus

A 
Achievement of organizational goals
Delegating
Assigning
Supervising
Making decisions
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3
Q

Leaders

A

No title

Influence the behavior of others

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4
Q

Leadership focus

A

Influence through inspiration
Respect
Taking initiative

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5
Q

Authoritative leader

A

Makes decisions for group
Good in crisis situation
Motivates by coercion

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6
Q

Democratic leader

A

Group decision making

Motivates by validating staff accomplishments

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7
Q

Laissez faire leader

A

Manager makes very few decisions
Staff needs to be self-motivated
Very little direction/support comes from manager

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8
Q

Low supportive

Low directive

A

Delegating leadership

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9
Q

High supportive

Low directive

A

Supporting leadership

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10
Q

High supportive

High directive

A

Coaching leadership

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11
Q

Low supportive

High directive

A

Directing leadership

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12
Q

Transformational leadership

A

Desire for change

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13
Q

Emotional intelligence

Stage 1

A

Self-awareness

Consciousness of ability to choose emotions, beliefs, behaviors, & actions

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14
Q

Emotional intelligence

Stage 2

A

Self-management
Change beliefs & behaviors
Choosing emotions

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15
Q

Emotional intelligence

Stage 3

A

Social awareness
Understanding others
Intent vs impact

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16
Q

Emotional intelliegence

Stage 4

A

Relationship management
Influence
Conflict management
Collaboration & cooperation

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17
Q

Effective followership

A

Invests time & energy in improvement
Supportive of new ideas
Constructive feedback/ problem solving alternatives

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18
Q

Standards of practice

A

Minimum acceptable level of care

Guidelines used to determine if negligence or malpractice exists

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19
Q

Ethical decision making

A

APIE

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20
Q

Ethical assessment

A

Am I involved?
What are the facts?
What are the client’s wishes?
What values are in conflict?

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21
Q

Ethical planning

A

What are goals of treatment?
Identify decision makers
List & rank all options
Ethics Committee Consult

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22
Q

Ethical implementation

A

Pt or decision maker & health-care workers reach a mutually acceptable decision
Communication

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23
Q

Ethical evaluation

A

Determine whether desired outcomes have occurred

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24
Q

Sources of power

A

Authority
Reward
Expertise
Coercion

25
Empowerment
``` Feeling resulting from being powerful Competence or confidence Control or self-determination Entitlement or influence Making a difference & self-determination ```
26
SBAR
Situation Background Assessment Recommendation
27
Situation
Brief description of the existing situation
28
Background
Medical, nursing, or family information that is significant to the care &/or pt condition
29
Assessment
Recent assessment data that indicates the most current clinical state of the pt
30
Recommendation
Information for future interventions &/or activities
31
Sources of resistance to change
Technical concerns Psychosocial needs Position & power
32
Assigning
Transferring the authority, accountability, & responsibility of the client care to another
33
Delegating
Transferring the authority & responsibility to another to complete a task Retaining accountability
34
Can be delegated
Stable pts with predictable outcomes Activities that involve standard unchanging procedures RNs may delegate to RNs, LPNs, & CNAs
35
Can't be delegated
Assessment, care plan, evaluation, health teaching/counseling Complex nursing judgements Unstable pts with unpredictable outcomes
36
5 rights of delegation
``` Right task Right circumstance Right person Right direction/communication Right supervision/evaluation ```
37
Right task
LPN or CNA, task is repetitive, little supervision, relatively noninvasive
38
Right circumstance
Health status Complexity of care Consider workload of the team
39
Right person
Assess competency of healthcare team member Within scope of practice Necessary training
40
Right direction/communication
``` Form of communication Expected results Reporting back Data Specific tasks ```
41
Right supervision/evaluation
``` Supervise Monitor performance Intervene if necessary Evaluate outcomes Feedback ```
42
Structured Care Methodologies (SCMs)
``` Tools for tracking outcomes Guidelines Protocols Algorithms Standards of Care Critical or Clinical Pathways ```
43
Guidelines
Statements to assist health-care providers & pts in making appropriate healthcare decisions Decrease variations in practice
44
Protocols
Specific, formal documents that outline how a procedure or intervention should be conducted Standardize approaches to achieve desired outcomes
45
Algorithms
Systematic procedure that follows a logical progression based on additional information or pt responses to treatment
46
Standards of care
Help to operationalize pt care processes & provide a baseline for quality care Evaluate if pt has received appropriate services
47
Critical (clinical) pathways
Outlines the expected course of treatment for pts with similar diagnoses
48
Risk events
Service occurrence Serious incident Sentinel event Never events
49
Service occurrence
Unexpected occurrence that doesn't result in a clinically significant interruption of services Without apparent pt or employee injury
50
Serious incident
Clinically significant interruption of therapy or service Minor injury to pt or employee Significant loss or damage of equipment or property
51
Sentinel events
Unexpected occurrence involving death or serious/permanent physical or psychological injury
52
Cover letter introductory paragraph
Purpose in applying Interest in specific position How you hear of position
53
Cover letter main portion
Present strongest qualifications that match the job requirements
54
Resume don't include
``` Marital status Age Race Family information Hobbies, unless value to job or skills ```
55
Power--authority
Granted to individual or group by virtue of position
56
Power--reward
Promise of money, goods, services, recognition, or other benefits
57
Power--expertise
Special knowledge an individual is believed to possess
58
Power--coercion
Threat of pain or harm, which may be physical, economic, or psychological

Nursing (9 decks)

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