U3 AOS2 Flashcards
Human Resource ManagMENT Definition
The effective management of the formal relationship between the employer and employees.
Human Resource ManagER Definition
Coordinates all the activites involved in acquiring, developing,maintaing and terminating employees from a business’s human resources.
Motivation Definition
The individual, internal process that directs, energises and sustains a person’s behaviour.
Maslow’s Hierarchy of Needs Definition
Maslow’s sequence of human needs in the order of their importance.
Physiological Needs
Food, shelter, clothing = Satisfactory pay for survival
Safety and Security Needs
Physical and emotional = Safe working conditions and job security.
Social Needs
Love, affection, sense of belonging = Teamwork, involvement in decision making and supportive management.
Esteem Needs
Respect and a sense of accomplishment = Responsibility, promotion, recognition.
Self-Actualisation Needs
Fulfillment, personal growth and development = Creative and interesting jobs and opportunities for advancement.
Locke’s Goal-Setting Theory
Based on the notion that employees are more likely to be motivated if they are able to strive for specific goals and can be rewarded for achieving those goals.
Clarity Definition
Measurable goals that aren’t open for interpretation. Simple, clear and as specific as possible as well as having a time frame.
Challenge Definition
Provides clear challenge that will motivate employees through opportunites to complete tasks that are valued by managers and/or owners. The significance of the challenge should govern the rewards available after successful completion.
Task Complexity Definition
The goals are S.M.A.R.T. Must be challaneging but not overwhelming. Training required should be provided, and must contribute to skill development.
Commitment Definition
The employee must be committed to the goal, this may require the employee to give input into the goal that is made.
Feedback Definition
Giving the employee feedback so achievements can be recognised and adjustments can be made to ensure the goal is achieved.
Four Drives Theory Definition
Attempts to identify the basic human drives that determine all human behaviour and apply these as a means of motivating employees in the workplace.
Drive to Acquire Definition
The desire to own material goods, and encompass the desire for status, power and influence.
Drive to Bond Definition
The strong need to form relationships with other individuals and groups.
Drive to Comprehend Definition
The desire to satisy our curiosity, to learn new skills and to explore the world around us.
Drive to Defend Definition
The desire to remove threats to our safety and security and to protect what we regard as ‘ours’.
Bonus Definition
A one-off payment given to a particular employee or group of employees as a reward for meeting particular targets, or for some other special effort.
Commissions Definition
An amount paid for accomplishing a sale, paid to the salesperson who accomplished the sale, and usually calculated as a fixed percentage of the sale price.
Gainsharing Definition
A method of rewarding employees for making suggestions that improve productivity in a business. The savings achieved from these improvements are distributed to the employees.
Share Plans Definition
A registered company can offer shares to employees which can be a valuable asset if it’s share price increase, and can provide more income if dividencds are paid.
Pay Increases Definition
An increase in an employees income as a reward for hard work and/or significant contributions to business objectives.
Profit Sharing Definition
A percentage of the profits can be offered as an incentive to work hard.
Career Advancement Definition
Providing opportunities for employees to move up in the work place, which may have been one of their personal objectives and lead to motivation to get the promotion.
Investment in Training Definition
Providing opportunities for employees to develop and learn new skills can increase job satisfation with new skills providing access to new or higher up job positions.
Support and Sanction Definition
Support= Encouraging employees can motivate them to do better, especially after good performance. Sanction= A form of penalty or punishment for poor performance.
Establishment Phase Definition
The process of planning staffing needs, recruiting and selecting the staff, determining employee arrangements and remuneration (pay).
Job Description Definition
The duties, tasks and responsibilities associated with a job.
Job Specification Definition
The qualifications, skills and experience that an employee needs to have to carry out a job.
Job Analysis Definition
The study of an employee’s job in order to determine the duties performed, the time involved with each of those duties, the responsibilities involved and the equipment required.
