U3 AOS2 Flashcards

1
Q

Human Resource ManagMENT Definition

A

The effective management of the formal relationship between the employer and employees.

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2
Q

Human Resource ManagER Definition

A

Coordinates all the activites involved in acquiring, developing,maintaing and terminating employees from a business’s human resources.

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3
Q

Motivation Definition

A

The individual, internal process that directs, energises and sustains a person’s behaviour.

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4
Q

Maslow’s Hierarchy of Needs Definition

A

Maslow’s sequence of human needs in the order of their importance.

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5
Q

Physiological Needs

A

Food, shelter, clothing = Satisfactory pay for survival

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6
Q

Safety and Security Needs

A

Physical and emotional = Safe working conditions and job security.

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7
Q

Social Needs

A

Love, affection, sense of belonging = Teamwork, involvement in decision making and supportive management.

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8
Q

Esteem Needs

A

Respect and a sense of accomplishment = Responsibility, promotion, recognition.

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9
Q

Self-Actualisation Needs

A

Fulfillment, personal growth and development = Creative and interesting jobs and opportunities for advancement.

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10
Q

Locke’s Goal-Setting Theory

A

Based on the notion that employees are more likely to be motivated if they are able to strive for specific goals and can be rewarded for achieving those goals.

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11
Q

Clarity Definition

A

Measurable goals that aren’t open for interpretation. Simple, clear and as specific as possible as well as having a time frame.

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12
Q

Challenge Definition

A

Provides clear challenge that will motivate employees through opportunites to complete tasks that are valued by managers and/or owners. The significance of the challenge should govern the rewards available after successful completion.

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13
Q

Task Complexity Definition

A

The goals are S.M.A.R.T. Must be challaneging but not overwhelming. Training required should be provided, and must contribute to skill development.

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14
Q

Commitment Definition

A

The employee must be committed to the goal, this may require the employee to give input into the goal that is made.

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15
Q

Feedback Definition

A

Giving the employee feedback so achievements can be recognised and adjustments can be made to ensure the goal is achieved.

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16
Q

Four Drives Theory Definition

A

Attempts to identify the basic human drives that determine all human behaviour and apply these as a means of motivating employees in the workplace.

17
Q

Drive to Acquire Definition

A

The desire to own material goods, and encompass the desire for status, power and influence.

18
Q

Drive to Bond Definition

A

The strong need to form relationships with other individuals and groups.

19
Q

Drive to Comprehend Definition

A

The desire to satisy our curiosity, to learn new skills and to explore the world around us.

20
Q

Drive to Defend Definition

A

The desire to remove threats to our safety and security and to protect what we regard as ‘ours’.

21
Q

Bonus Definition

A

A one-off payment given to a particular employee or group of employees as a reward for meeting particular targets, or for some other special effort.

22
Q

Commissions Definition

A

An amount paid for accomplishing a sale, paid to the salesperson who accomplished the sale, and usually calculated as a fixed percentage of the sale price.

23
Q

Gainsharing Definition

A

A method of rewarding employees for making suggestions that improve productivity in a business. The savings achieved from these improvements are distributed to the employees.

24
Q

Share Plans Definition

A

A registered company can offer shares to employees which can be a valuable asset if it’s share price increase, and can provide more income if dividencds are paid.

25
Q

Pay Increases Definition

A

An increase in an employees income as a reward for hard work and/or significant contributions to business objectives.

26
Q

Profit Sharing Definition

A

A percentage of the profits can be offered as an incentive to work hard.

27
Q

Career Advancement Definition

A

Providing opportunities for employees to move up in the work place, which may have been one of their personal objectives and lead to motivation to get the promotion.

28
Q

Investment in Training Definition

A

Providing opportunities for employees to develop and learn new skills can increase job satisfation with new skills providing access to new or higher up job positions.

29
Q

Support and Sanction Definition

A
Support= Encouraging employees can motivate them to do better, especially after good performance. 
Sanction= A form of penalty or punishment for poor performance.
30
Q

Establishment Phase Definition

A

The process of planning staffing needs, recruiting and selecting the staff, determining employee arrangements and remuneration (pay).

31
Q

Job Description Definition

A

The duties, tasks and responsibilities associated with a job.

32
Q

Job Specification Definition

A

The qualifications, skills and experience that an employee needs to have to carry out a job.

33
Q

Job Analysis Definition

A

The study of an employee’s job in order to determine the duties performed, the time involved with each of those duties, the responsibilities involved and the equipment required.