U2 AOS3 Flashcards
staff
a group of persons, as employees, charged with carrying out the work of a business
employee
a person working for another person or a business for wages or a salary
management by objectives
a process of setting goals using the SMART principle, which relates o an employee’s key areas of responsibility. It creates a sense of direction and provides a measure for assessing the work performance of the employees
human resource management
the methods of managing the human element of a business (employees), encompassing a wide range of responsibilities, which are implemented to ensure a good working relationship between employees and the business and therefore increase efficiency
robotics
the study, design, construction and operation of technology relating to robots and automated technology
automation
the use if automated technology to fulfil functions or processes rather than humans
job analysis
a detailed examination of a certain job, including an analysis of the specific duties and requirements of the job and their relative importance
job analysis methods
interview current job holder, questionnaires, observation, log books and daily work diaries of activities completed by the job holder, supervisory reports
job design
the grouping together of tasks for a particular job, which should incorporate variety and challenge for the job holder
job enlargement
increasing the size or level of difficulty of a particular position by merging various tasks and responsibilities of a similar level
job enrichment
making a job more challenging, which requires workers to sue their full capabilities and gain personal growth
job rotation
workers are moved between different jobs to increase the variety of work and to create a flexible workforce
team
a group of employees with different tasks and skills working together on a common project, service, or goal
quality circle
a group of workers who meet regularly to discuss quality and production. Any proposed changes to production methods are then put forward to management
job description
a written overview of a particular position, including details such as the position title, duties and responsibilities, and its position in the overall organisation
job specification
a detailed listing of the personal skills and characteristics required to perform a particular job
recruitment
the process of locating and hiring the most suitable applicants for a position
equal employment opportunity
the practice of making sure that all applicants have an equal and fair chance to secure a position regardless of their age, race, sex, ethnicity, or physical or mental disability
internal recruitment
the process of assessing and selecting from existing staff at a business who would be qualified and appropriate to perform a vacant role
external recruitment
the process of assessing and selecting candidates, other than existing staff at a business who would be qualified and appropriate to perform a vacant role
career advancement
moving from a junior-level position to a more senior-level position in a business
intranet (internal)
the internal or private network of a business based on internet technology
word-of-mouth (internal)
an oral or written recommendation by someone
external methods
social media, websites, online recruitment agencies
selection
a process undertaken by a business to decide whether to make a job offer to a candidate
interview
a meeting that is held between an employer, or a representative of an employer, and an applicant in order to determine whether or not an applicant should be shortlisted or hired
steps of interview
plan, open, main parts, close, evaluate
main parts of interview
questioning, understanding legal requirements, selling the job and the business
national employment standards definition
11 minimum employment entitlements that have to be provided to all employees in Australia; however, only certain entitlements apply to casual employees
national employment standards list
maximum weekly hours of work, requests for flexible working arrangements, offers and requests to convert from casual to permanent employment, parental leave and related entitlements, annual leave, personal/careers leave compassionate leave and unpaid family and domestic violence leave, community service leave, long service leave, public holidays, notice of termination and redundancy pay, fairwork information statement or casual employment information statement
contract of employment
a written agreement made between an employee and an employer that outlines the legal requirements and responsibilities of both
permanent full-time
where the employee signs a continuing contract of employment
permanent part-time
the employee signs a continuing contract, with the same employment conditions, but will work fewer hours than a full-time employee
fixed-term contract
employees engaged in either a full-time or part-time capacity for project work or to replace employees absent on long service or parental leave
casual
where an employee is often appointed by oral contract for short-term, non-regular, or seasonal work
modern award
an agreement that sets out minimum terms and conditions of employment relating to an industry or occupation
enterprise agreement
a written collective agreement made between an employer and the employees at a work place, setting out the terms and conditions of employment
remuneration
the amount a person is paid for performing work tasks; it can take the form of cash and/or fringe benefits; it can be referred to as wage or salary
forms of renumeration
ages, salary, salary package, benefits
work-life balance
the relationship between a person’s work and the commitments in the rest of their life
flexible work practices
conditions that allow employees to balance work and family responsibilities more effectively
legal obligations for staff
occupational health and safety regulations, equal employment opportunity legislation
induction
the process of introducing new workers to their place of work, their job roles, their colleagues, supervisors, management, and corporate culture
employer of choice
a business that is regarded as an excellent place to work
csr management considerations when establishing staffing for a business and overseas recruitment
create a diverse workforce, establish policies to support employees, establish policies that link employees to their community
