U2 AOS3

Question 1

staff

Answer 1

a group of persons, as employees, charged with carrying out the work of a business

Question 2

employee

Answer 2

a person working for another person or a business for wages or a salary

Question 3

management by objectives

Answer 3

a process of setting goals using the SMART principle, which relates o an employee’s key areas of responsibility. It creates a sense of direction and provides a measure for assessing the work performance of the employees

Question 4

human resource management

Answer 4

the methods of managing the human element of a business (employees), encompassing a wide range of responsibilities, which are implemented to ensure a good working relationship between employees and the business and therefore increase efficiency

Question 5

robotics

Answer 5

the study, design, construction and operation of technology relating to robots and automated technology

Question 6

automation

Answer 6

the use if automated technology to fulfil functions or processes rather than humans

Question 7

job analysis

Answer 7

a detailed examination of a certain job, including an analysis of the specific duties and requirements of the job and their relative importance

Question 8

job analysis methods

Answer 8

interview current job holder, questionnaires, observation, log books and daily work diaries of activities completed by the job holder, supervisory reports

Question 9

job design

Answer 9

the grouping together of tasks for a particular job, which should incorporate variety and challenge for the job holder

Question 10

job enlargement

Answer 10

increasing the size or level of difficulty of a particular position by merging various tasks and responsibilities of a similar level

Question 11

job enrichment

Answer 11

making a job more challenging, which requires workers to sue their full capabilities and gain personal growth

Question 12

job rotation

Answer 12

workers are moved between different jobs to increase the variety of work and to create a flexible workforce

Question 13

team

Answer 13

a group of employees with different tasks and skills working together on a common project, service, or goal

Question 14

quality circle

Answer 14

a group of workers who meet regularly to discuss quality and production. Any proposed changes to production methods are then put forward to management

Question 15

job description

Answer 15

a written overview of a particular position, including details such as the position title, duties and responsibilities, and its position in the overall organisation

Question 16

job specification

Answer 16

a detailed listing of the personal skills and characteristics required to perform a particular job

Question 17

recruitment

Answer 17

the process of locating and hiring the most suitable applicants for a position

Question 18

equal employment opportunity

Answer 18

the practice of making sure that all applicants have an equal and fair chance to secure a position regardless of their age, race, sex, ethnicity, or physical or mental disability

Question 19

internal recruitment

Answer 19

the process of assessing and selecting from existing staff at a business who would be qualified and appropriate to perform a vacant role

Question 20

external recruitment

Answer 20

the process of assessing and selecting candidates, other than existing staff at a business who would be qualified and appropriate to perform a vacant role

Question 21

career advancement

Answer 21

moving from a junior-level position to a more senior-level position in a business

Question 22

intranet (internal)

Answer 22

the internal or private network of a business based on internet technology

Question 23

word-of-mouth (internal)

Answer 23

an oral or written recommendation by someone

Question 24

external methods

Answer 24

social media, websites, online recruitment agencies

Question 25

selection

Answer 25

a process undertaken by a business to decide whether to make a job offer to a candidate

Question 26

interview

Answer 26

a meeting that is held between an employer, or a representative of an employer, and an applicant in order to determine whether or not an applicant should be shortlisted or hired

Question 27

steps of interview

Answer 27

plan, open, main parts, close, evaluate

Question 28

main parts of interview

Answer 28

questioning, understanding legal requirements, selling the job and the business

Question 29

national employment standards definition

Answer 29

11 minimum employment entitlements that have to be provided to all employees in Australia; however, only certain entitlements apply to casual employees

Question 30

national employment standards list

Answer 30

maximum weekly hours of work, requests for flexible working arrangements, offers and requests to convert from casual to permanent employment, parental leave and related entitlements, annual leave, personal/careers leave compassionate leave and unpaid family and domestic violence leave, community service leave, long service leave, public holidays, notice of termination and redundancy pay, fairwork information statement or casual employment information statement

Question 31

contract of employment

Answer 31

a written agreement made between an employee and an employer that outlines the legal requirements and responsibilities of both

Question 32

permanent full-time

Answer 32

where the employee signs a continuing contract of employment

Question 33

permanent part-time

Answer 33

the employee signs a continuing contract, with the same employment conditions, but will work fewer hours than a full-time employee

Question 34

fixed-term contract

Answer 34

employees engaged in either a full-time or part-time capacity for project work or to replace employees absent on long service or parental leave

Question 35

casual

Answer 35

where an employee is often appointed by oral contract for short-term, non-regular, or seasonal work

Question 36

modern award

Answer 36

an agreement that sets out minimum terms and conditions of employment relating to an industry or occupation

Question 37

enterprise agreement

Answer 37

a written collective agreement made between an employer and the employees at a work place, setting out the terms and conditions of employment

Question 38

remuneration

Answer 38

the amount a person is paid for performing work tasks; it can take the form of cash and/or fringe benefits; it can be referred to as wage or salary

Question 39

forms of renumeration

Answer 39

ages, salary, salary package, benefits

Question 40

work-life balance

Answer 40

the relationship between a person’s work and the commitments in the rest of their life

Question 41

flexible work practices

Answer 41

conditions that allow employees to balance work and family responsibilities more effectively

Question 42

legal obligations for staff

Answer 42

occupational health and safety regulations, equal employment opportunity legislation

Question 43

induction

Answer 43

the process of introducing new workers to their place of work, their job roles, their colleagues, supervisors, management, and corporate culture

Question 44

employer of choice

Answer 44

a business that is regarded as an excellent place to work

Question 45

csr management considerations when establishing staffing for a business and overseas recruitment

Answer 45

create a diverse workforce, establish policies to support employees, establish policies that link employees to their community