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Business Management > U2 AOS 4 - STAFFING > Flashcards

U2 AOS 4 - STAFFING Flashcards

1
Q

Staff

A

People who work for businesses in exchange for payment.

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2
Q

Human resource managers

A

Individuals who coordinate the relationship between employees and management within a business.

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3
Q

Staffing needs

A

The requirements a business has for employees.

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4
Q

Human resource planning

A

The process of identifying current and future employee needs.

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5
Q

3 examples of software

A
  1. Communication software
  2. Apps
  3. Accounting software
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6
Q

3 examples of AI

A
  1. Chatbots
  2. Face recognition
  3. Recruitment process
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7
Q

3 examples of robotics

A
  1. Drones
  2. Self checkouts
  3. Automated production lines
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8
Q

Job analysis

A

The process of identifying the duties, tasks, and responsibilities of a specific role.

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9
Q

Job analysis’s relationship to job design, job descriptions and job specifications

A

It is used to create job descriptions and specifications, as well as job design.

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10
Q

Job description

A

A summary of the duties, tasks, and responsibilities of a specific role.

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11
Q

Job specifications

A

The necessary skills, knowledge, and qualifications for a specific role.

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12
Q

Job design

A

The process of organising several duties, tasks, and responsibilities into one specific role.

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13
Q

Recruitment

A

The process of attracting
and selecting candidates for a vacant job.

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14
Q

Internal recruitment + 2 examples

A

The process of filling job vacancies with existing staff at the business.

E.g. intranet, word of mouth,

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15
Q

Job vacancies

A

Newly- created or pre-existing roles at a business that are unoccupied.

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16
Q

Intranet

A

A private computer network used
to share information within a business.

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17
Q

Word of mouth

A

The verbal communication of information.

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18
Q

2 advantages of internal recruitment

A
  1. The business is already familiar with the employee and their skills.
  2. Saves time by reviewing only a limited number of applicants.
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19
Q

2 disadvantages of internal recruitment

A
  1. May not have the required skills or knowledge for the role.
  2. There are a limited number of candidates to select from.
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20
Q

External recruitment + 3 examples

A

The process of filling job vacancies with individuals outside of a business.

E.g. websites, online recruitment agencies and social media

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21
Q

Online recruitment agency

A

A business that works on behalf of an employer to find suitable job candidates.

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22
Q

2 advantages of external recruitment

A
  1. More likely to have the required skills and knowledge for the vacant role.
  2. A business can advertise to a large number of candidates.
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23
Q

2 disadvantages of external recruitment

A
  1. Candidate may not align with the business’s culture.
  2. Time-consuming due to large number of applicants
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24
Q

4 types of selection methods

A
  1. Interviews
  2. Psychological testing
  3. Work testing
  4. Online selection
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25
Q

Interview

A

A meeting that occurs between
an employer and a job candidate to determine whether they have the necessary knowledge, skills, and ideas to fulfil the position.

26
Q

2 advantages of an interview

A
  1. Interviewers are provided with insight into a candidate’s personality
  2. Can ask detailed questions
27
Q

Psychological testing

A

A scientific method of examining a job applicant’s behavioural style and reasoning skills.

28
Q

2 advantages of psychological testing

A
  1. Insight into a candidate’s personality and working style
  2. Employer’s biases and preferences are eliminated
29
Q

Work testing

A

The process of administering practical or written assessments to determine the suitability of a job candidate for a position.

30
Q

2 disadvantages of psychological testing

A
  1. Candidates may not provide honest responses.
  2. A candidate may be interrupted by technological issues.
31
Q

2 advantage of work testing

A
  1. Can evaluate a candidate’s work ethic ability to adapt.
  2. Applicants can gain a better understanding of the job.
32
Q

Online selection

A

The process of choosing an employee based on online forms completed by a job applicant.

33
Q

2 disadvantages of work testing

A
  1. Costly
  2. Time-consuming process
34
Q

2 advantages of online selection

A
  1. Can conveniently review candidate responses in its own time.
  2. Candidates can conveniently complete their online application when it suits them.
35
Q

National Employment Standards (NES)

A

The minimum entitlements an employer owes its employees.

36
Q

2 disadvantages of online selection

A
  1. Too many applicants to go through
  2. Possible for data breaches
    to occur affecting business reputation
37
Q

Casual workers

A

Employees who accept a job offer, knowing that there is no commitment to ongoing work.

38
Q

Full-time worker

A

Workers who work 38 hours a week

39
Q

Part-time worker

A

Workers who work less than 38 hours a week

40
Q

The effects that developments in technology may have on staffing needs

A

Can reduce the number of employees in the workplace.

41
Q

The 5 business objectives

A
  1. To make a profit
  2. To increase market share
  3. To meet shareholder expectations
  4. To fulfil a market need
  5. To fulfil a social need
42
Q

The 3 staffing needs

A
  1. Knowledge
  2. Skills
  3. Ideas
43
Q

The 3 employer expectations

A
  1. Employment contract
  2. Loyalty
  3. Terms of notice
44
Q

The two most common methods used by employers to establish the wages and conditions of employees

A
  1. Awards
  2. Agreements
45
Q

Employment contract

A

A legal document that outlines the wages
and work conditions
of an employee within a business.

46
Q

Award + what is it set by

A

A legal document that outlines the minimum wages and conditions of work for employees across an industry.

Set by The Fair Work Commission

47
Q

Agreement

A

A legal document that outlines the wages and conditions of employees and is applicable to a particular business or group
of businesses.

48
Q

Loyalty

A

When an employee is committed to supporting the business achieve its objectives.

49
Q

Terms of notice

A

A letter that an employee must give to a business within a certain amount of time before resigning.

50
Q

The four employee expectations

A
  1. Conditions of employment
  2. Remuneration
  3. Job security
  4. Work-life balance
51
Q

Conditions of employment

A

What an employer has agreed to offer the employee in return for their work

52
Q

Remuneration + 2 example

A

The money an employee receives from an employer in exchange for the work they complete.

E.g. salary, bonus

53
Q

Job security

A

The likelihood of an employee keeping their job.

54
Q

Work-life balance

A

The division of a person’s time between them their job and their personal life.

55
Q

The 2 legal obligations for staffing

A
  1. OH&S
  2. EEO
56
Q

Occupational health and safety

A

The management of risks to ensure the protection of the health and safety of everyone in the workplace.

57
Q

Equal employment opportunity

A

The fair treatment and participation of all individuals in the workplace.

58
Q

Employee induction + 3 methods

A

The process of introducing a new employee to the business.

E.g. E-learning, on the job training, mentoring

59
Q

Purpose of an induction

A

To support new employees and provide them with information for their new roles, such as policies and procedures.

60
Q

Corporate social responsibility

A

The ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions.

61
Q

5 CSR considerations

A
  1. Gender-balanced workplace
  2. Preventing nepotism
  3. Generous remuneration
  4. Workplace flexibility
  5. Assistance to new parents
62
Q

2 disadvantages of an interview

A
  1. Candidates may not provide honest responses
  2. Interviewers may be biased

Business Management (3 decks)

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