Typical exam questions advised from Admin course

Question 1

Which are the standard profiles? (6)

Answer 1

Standard User
Marketing Manager
Contract Manager
Solution Manager
Read Only 
System Admin

Question 2

What is the actual access to the account object if a user has these settings in his profile and permission sets:

Profile: Read
Permission set 1: Read, Create
Permission set 2: No Access

Answer 2

Read, Create

The highest level of permissions wins in a conflict

Question 3

What is the actual access to the opportunity object if a user has these settings in his profile and permission sets:

Profile: No Access
Permission set 1: Read, Edit
Permission set 2: Create

Answer 3

Read, Edit, Create

The highest level of permissions wins in a conflict

Question 4

Which special privileges are given to the owner of a record? (3)

Answer 4

Delete
Share
Transfer

Question 5

A salesperson is the owner of an Opportunity record, but cannot delete it. Why might this be?

Answer 5

His doesn’t have the Delete permission on the Opportunity object in his profile settings (CRED).

Question 6

What are the different OWD settings?

3 main for all + 3 for certain objects

Answer 6

Private
Public Read Only
Public Read/Write

Public Read/Write/Transfer - only for Leads & Cases
Public Full Access - only for campaigns
dependent on marketing user checkbox
Controlled by Parent - Only for Contacts & Activities

Question 7

If you want to lock down so that users only see the records that they own - what should you do?

Answer 7

Set the Organization Wide Default to Private

Question 8

What are the two types of sharing rules?

Answer 8

Ownership based

Criteria based

Question 9

Who can you share records with using sharing rules?

Answer 9

Groups
Roles
Roles and Subordinates

Question 10

What access can you give through sharing rules?

Answer 10

Read Only
Read /Write

Cannot grant Full Access

Question 11

What mechanism is used to restrict the Customer Service department from seeing Opportunities and Leads?

Answer 11

OWD

Question 12

If users in a particular Profile should never be able to see any records of a particular object, what is the best way to hide those records from that Profile?

Answer 12

Use the CRED settings to revoke the Read access to the object.

(Could also be done through OWD though)

Question 13

Which four areas are folders used?

Answer 13

Reports
Dashboards
Documents
Email Communication Templates

Question 14

What are the elements all fields (standard and custom fields) have?

Answer 14

Name
Label
Description
Help text

Question 15

What customization can be done to standard fields?

Answer 15

Rename Labels
Add picklist values
Change Help Text

Question 16

What are the two types of picklists?

Answer 16

Picklist

Picklist Multi-select

Question 17

Which fields can be controllers?

Answer 17

Any picklist

Any checkbox

Question 18

Which fields can be dependent:

Answer 18

Custom picklist

Custom picklist multi-select

Question 19

Explain three constructs of Escalation Rules.

Answer 19

Only works with Cases
Time based

Can change ownership of a case and send an email notification

Question 20

What are the standard fields on a custom object? (6)

Answer 20

Creates By
Created Date
Last Modified By
Last Modified Date
Id
Owner

Question 21

What are the three types of custom tabs?

Answer 21

Custom Object
Visual Force
Web Tab

Question 22

Which four actions can a Workflow perform?

Answer 22

Email Alert
Task
Field Update
Outbound Message

Question 23

What do you need in order to have a Time Based Workflow?

Answer 23

Must have a Default Workflow User

Question 24

What field types can be an External Id?

Answer 24

Text
Number
Email

Question 25

How many External Id’s can you have per object?

Answer 25

Three

But this is a soft limit SF will increased if asked

Question 26

How does SF use the External Id field?

Answer 26

SF will automatically seek by external id to find the SF record Id

Question 27

How many times can you run a Weekly Data Export?

Answer 27

Scheduled to run once every 7 days

Manually run once every 6 days

Question 28

Can you overwrite the system information fields like created/last modified date and created/last modified by through a data import?

Answer 28

Yes. You can ask SF to enable insertable system fields so you can set the values

Question 29

What should you consider when bringing data into en existing SF instance?

Answer 29

Turning off Workflow Rules

Question 30

What are the four types of reports?

Answer 30

Tabular
Summary
Matrix
Join

Question 31

What data will be displayed for a running user viewing a report?

Answer 31

The data the running user has access to

General: if a user can search for and access the records in SF they will be able to report on them.

Question 32

What does a user need in order to run a report?

Answer 32

He needs access to the given report folder in which the report is stored

Question 33

Which report types can be used as source for dashboard components?

Answer 33

Summary Reports

Matrix Reports

Question 34

What can a Custom Summary Field reference?

Answer 34

Number
Currency
Percent
Checkbox field

Cannot reference another summary formula

Question 35

How often can you set Scheduled Reports to run?

Answer 35

Daily

Recipients of emails must be SF users

Question 36

How many components can a Dashboard have?

Answer 36

Up to 20

Each component is linked to a custom report which populates the data within the component

Question 37

What are the two types of Running User?

Answer 37

Specific User

Logged In User