Types of communication

Question 1

4 types of communication

Answer 1

• interpersonal
• intrapersonal
• mass
• extra-personal

Question 2

Interpersonal communication

Answer 2

• exchange of info, ideas and emotions between 2 or more people
• can be verbal (spoken words) or non-verbal (facial expressions, body language and gestures)
• face-to-face convos are a common example

Question 3

Intrapersonal communication

Answer 3

• communication within oneself
• your thoughts, reflections and internal dialogue

Question 4

Mass communication

Answer 4

• involves sharing info with a large, diverse audience through platforms like television, radio, social media and newspapers
• often used in businesses, governments and media outlets to reach to many people at once

Question 5

Extra-personal communication

Answer 5

• communication between humans and non-human entities
• animals, plants and machines/robots

Question 6

4 levels of communication

Answer 6

• talking at (giving instructions or statements without expecting a response)
• talking to (speaking to someone but with minimal engagement)
• talking with (having a two-way convo, exchanging ideas)
• listening and empowering (fully engaging in a discussion by listening actively and encouraging responses)

Question 7

Positive communication skills

Answer 7

• active listening
• clear and effective speaking
• engaging in everyday convos (small talk)
• strong reading skills

Question 8

Ways we communicate

Answer 8

• verbal communication (spoken words and tone of voice)
• non-verbal communication (body language and gestures)
• written communication (messages, emails and documents)

Question 9

Verbal communication

Answer 9

• clear
• concise
• simple
• polite

Question 10

Types of questions in communication

Answer 10

• open-ended (encourages discussion)
• closed (requires a yes/no answer)
• emotional (relates to feelings)

Question 11

Elements of speech

Answer 11

• vocal tone (how you sound)
• volume (how loud/soft you speak)
• pace (speed of speaking)
• pitch (high/low voice tone)
• tone (emotion behind your words)
• feedback sounds (mm or ah to show engagement)

Question 12

Non-verbal communication (body language)

Answer 12

• posture
• gestures
• facial expressions

Question 13

Written communication

Answer 13

• client records
• taking messages
• stock procedures

Question 14

Client records should include?

Answer 14

• full name and contact details
• service history
• treatment details and test results
• previous appointments, costs and timing
• stylists notes and special requests

Question 15

Taking messages effectively
(a good message should be clear)

Answer 15

• who the message is for
• who took the message
• date and time
• purpose of the message
• key details and instructions
  if you can’t hear the caller properly, ask for their contact number and call them back

Question 16

Handling confidential information

Answer 16

• keep convos with client private
• never share personal details with others
• protect written records under the Date Protection Act