TRUST/S4X

Question 1

Clearly demonstrate how Xfinity has the best products, services and online support in the marketplace

Answer 1

XFINITY AMBASSADOR

Question 2

Ask effective, relevant questions to gather a deep understanding of the specific customer situation in order to provide the best solution, recommendation or outcome

Answer 2

DISCOVER NEEDS

Question 3

Ensure a clear understanding of the customer’s unique situation, express genuine concern for helping the customer and be fully present throughout the interaction

Answer 3

LISTEN/READ ACTIVELY & RESPOND APPROPRIATELY

Question 4

Respect our customers’ time and provide a level of service that feels easy and seamless to the customer

Answer 4

MAKE IT EFFORTLESS

Question 5

Instill confidence with the customer that they have reached an expert who is fully committed to addressing their questions or concerns

Answer 5

OWN IT

Question 6

Provide relevant, valuable information on actions taken and applicable next steps

Answer 6

SET CLEAR EXPECTATIONS

Question 7

Give every customer the VIP treatment, making them feel as though they’re a priority. Genuinely express gratitude for their business during the interaction

Answer 7

SHOW APPRECIATION

Question 8

Create a personal connection so the customer feels valued, truly believes Comcast and you care, and builds a foundation of trust

Answer 8

BE WARM AND FRIENDLY