troubleshooting with common complaints

Question 1

complaint: paper crinkling

Answer 1

solution: in the loud HF signals

Question 2

complaint: plastic bags

Answer 2

solution: in the moderate HF signals

Question 3

complaint: water running

Answer 3

solution: in the loud HF signals
-may be softer for bathrooms

Question 3

complaint: nylon coat

Answer 3

solution: in the soft HF signals
-may need to move lower

Question 4

complaint: toilet flushing

Answer 4

solution: in the loud LF signals
-move higher as needed

Question 4

complaint: voice 3 feet away

Answer 4

solution: in the soft to moderate LF signals

Question 5

complaint: plates clattering

Answer 5

solution: loud signals
-more towards the highs but can be throughout

Question 6

complaint: HVAC fan

Answer 6

solution: in the very soft very LF signals

Question 7

complaint: own voice

Answer 7

solution: loud LF signals

Question 8

complaint: sounds like in a barrel or a well

Answer 8

solution: increase vent size, decrease bands of LF gain

Question 9

complaint: HA has an echo

Answer 9

solution: increase vent size, decrease bands of LF gain, counsel to adapt

Question 10

complaint: ears feel plugged

Answer 10

solution: increase vent size, increase bands of LF gain

Question 11

complaint: HA sounds hollow

Answer 11

solution: increase vent size, decrease bands of LF gain, increase bands of LF gain, remake with a longer canal

Question 12

complaint: own voice echos

Answer 12

solution: increase vent size, decrease bands of LF gain, counsel to adapt, remake with a longer canal

Question 13

complaint: background noise is too loud

Answer 13

solution: decrease bands of LF gain, decrease loud LF gain to increase the LF CR, counsel to adapt to CR, raise LF compression TK, decrease overall gain

Question 14

complaint: voices are too loud

Answer 14

solution: decrease overall gain, decrease bands of LF gain, increase bands of LF gain

Question 15

complaint: hearing aid is booming

Answer 15

solution: decrease bands of LF gain, decrease overall gain, decrease MPO

Question 16

complaint: hearing aid is too loud

Answer 16

solution: decrease overall gain, decrease bands of LF gain, decrease MPO

Question 17

complaint: aid is not loud enough

Answer 17

solution: increase overall gain, increase MPO, increase bands of LF gain

Question 18

complaint: aid is too soft

Answer 18

solution: increase overall gain, increase bands of LF gain, increase MPO

Question 19

complaint: can’t hear with HAs

Answer 19

solution: increase overall gain, ask for clarification, increase bands of HF gain, increase MPO, increase bands of LF gain

Question 20

complaint: can’t hear well with HA

Answer 20

solution: increase overall gain, ask for clarification, increase bands of HF gain, increase MPO

Question 21

complaint: HA is weak

Answer 21

solution: increase overall gain, increase MPO, increase bands of LF gain, increase soft LF gain to increase LF compression, increase soft HL gain to increase HF compression

Question 22

complaint: HA is whistling

Answer 22

solution: decrease bands of HF gain, remake, decrease vent, check for cerumen

Question 23

complaint: HA sounds tinny

Answer 23

solution: decrease bands of HF gain, increase bands of LF gain, counsel to adapt

Question 24

complaint: HA sounds sharp

Answer 24

solution: decrease bands of HF gain, decrease loud HF gain to increase HF compression

Question 25

complaint: HA sounds harsh

Answer 25

solution: decrease bands of HF gain, decrease loud HF gain to increase HF compression, increase bands of LF gain, counsel to adapt

Question 26

complaint: sounds are painful

Answer 26

solution: decrease MPO, decrease loud HF gain to increase HF compression, decrease loud overall gain to increase compression, decrease overall gain

Question 27

complaint: dishes clattering and water running are too loud

Answer 27

solution: decrease loud HF gain to increase HF compression, decrease MPO

Question 28

complaint: loud sounds are too loud

Answer 28

solution: decrease MPO, decrease loud HF gain to increase HF compression, decrease loud LF gain to increase LF gain, decrease overall gain

Question 29

complaint: sounds are uncomfortable

Answer 29

solution: ask for clarification, decrease MPO, decrease overall gain

Question 30

complaint:sounds aren’t natural

Answer 30

solution: ask for clarification, counsel to adapt, decrease bands of HF gain, increase bands of LF gain

Question 31

complaint: HA makes a noise

Answer 31

solution: ask for clarification, troubleshoot with listening check, raise LF compression TK, raise HF compression TK and decrease LF gain

Question 32

complaint: voices are not natural

Answer 32

solution: ask for clarification, counsel to adapt, decrease bands of HF gain and increase bands of LF gain