troubleshooting with common complaints Flashcards
complaint: paper crinkling
solution: in the loud HF signals
complaint: plastic bags
solution: in the moderate HF signals
complaint: water running
solution: in the loud HF signals
-may be softer for bathrooms
complaint: nylon coat
solution: in the soft HF signals
-may need to move lower
complaint: toilet flushing
solution: in the loud LF signals
-move higher as needed
complaint: voice 3 feet away
solution: in the soft to moderate LF signals
complaint: plates clattering
solution: loud signals
-more towards the highs but can be throughout
complaint: HVAC fan
solution: in the very soft very LF signals
complaint: own voice
solution: loud LF signals
complaint: sounds like in a barrel or a well
solution: increase vent size, decrease bands of LF gain
complaint: HA has an echo
solution: increase vent size, decrease bands of LF gain, counsel to adapt
complaint: ears feel plugged
solution: increase vent size, increase bands of LF gain
complaint: HA sounds hollow
solution: increase vent size, decrease bands of LF gain, increase bands of LF gain, remake with a longer canal
complaint: own voice echos
solution: increase vent size, decrease bands of LF gain, counsel to adapt, remake with a longer canal
complaint: background noise is too loud
solution: decrease bands of LF gain, decrease loud LF gain to increase the LF CR, counsel to adapt to CR, raise LF compression TK, decrease overall gain
complaint: voices are too loud
solution: decrease overall gain, decrease bands of LF gain, increase bands of LF gain
complaint: hearing aid is booming
solution: decrease bands of LF gain, decrease overall gain, decrease MPO
complaint: hearing aid is too loud
solution: decrease overall gain, decrease bands of LF gain, decrease MPO
complaint: aid is not loud enough
solution: increase overall gain, increase MPO, increase bands of LF gain
complaint: aid is too soft
solution: increase overall gain, increase bands of LF gain, increase MPO
complaint: can’t hear with HAs
solution: increase overall gain, ask for clarification, increase bands of HF gain, increase MPO, increase bands of LF gain
complaint: can’t hear well with HA
solution: increase overall gain, ask for clarification, increase bands of HF gain, increase MPO
complaint: HA is weak
solution: increase overall gain, increase MPO, increase bands of LF gain, increase soft LF gain to increase LF compression, increase soft HL gain to increase HF compression
complaint: HA is whistling
solution: decrease bands of HF gain, remake, decrease vent, check for cerumen
complaint: HA sounds tinny
solution: decrease bands of HF gain, increase bands of LF gain, counsel to adapt
complaint: HA sounds sharp
solution: decrease bands of HF gain, decrease loud HF gain to increase HF compression
complaint: HA sounds harsh
solution: decrease bands of HF gain, decrease loud HF gain to increase HF compression, increase bands of LF gain, counsel to adapt
complaint: sounds are painful
solution: decrease MPO, decrease loud HF gain to increase HF compression, decrease loud overall gain to increase compression, decrease overall gain
complaint: dishes clattering and water running are too loud
solution: decrease loud HF gain to increase HF compression, decrease MPO
complaint: loud sounds are too loud
solution: decrease MPO, decrease loud HF gain to increase HF compression, decrease loud LF gain to increase LF gain, decrease overall gain
complaint: sounds are uncomfortable
solution: ask for clarification, decrease MPO, decrease overall gain
complaint:sounds aren’t natural
solution: ask for clarification, counsel to adapt, decrease bands of HF gain, increase bands of LF gain
complaint: HA makes a noise
solution: ask for clarification, troubleshoot with listening check, raise LF compression TK, raise HF compression TK and decrease LF gain
complaint: voices are not natural
solution: ask for clarification, counsel to adapt, decrease bands of HF gain and increase bands of LF gain
