Troubleshooting Theory Flashcards
1
Q
Step 1
A
Identify the problem.
2
Q
Step 2
A
Establish a theory of probable cause.
3
Q
Step 3
A
Test the theory to determine cause.
4
Q
Step 4
A
Establish a plan of action to resolve the problem and implement the solution.
5
Q
Step 5
A
Verify full system functionality and if applicable implement preventative measures.
6
Q
Step 6
A
Document findings, actions, and outcomes.
