Troubleshooting steps Flashcards
1
Q
1
A
Identify the problem
2
Q
2
A
Establish a theory of probable cause
3
Q
3
A
Test the theory to determine the cause
4
Q
4
A
Establish a plan of action and implement the solution
5
Q
5
A
Verify full system functionality and implement preventative measures
6
Q
6
A
Document findings, actions and outcomes
