Troubleshooting Printers

Question 1

Lines down the printed page

Answer 1

Inkjet: boldtext clean print heads
Laser jet: boldtext check for scratched photo sensitive drum.

Question 2

Faded prints, blank page

Answer 2

Laser: Low Toner
Inkjet: Low ink

Question 3

Double/echo images or Speckling

Answer 3

Laser: Optical Drum not cleaned properly. Cleaning process is failing.

Question 4

GARBLED PRINT
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Answer 4

Bad printer driver / specified Wrong model in printer configuration.

Check with a test page.
Check application confirm correct model is selected.

Question 5

Smudges everywhere
Toner comes off paper.

Answer 5

Toner is not fusing to the paper.
Replace Fuser assembly.

Question 6

Mismatched error message

Answer 6

Incorrect paper size.

Question 7

Paper jam!

Answer 7

Pickup rollers need to be replaced.
Wrong weight of paper size.

Question 8

Creased paper

Answer 8

Problem in the paper path
Check paper weight.

Question 9

Multiple Print jobs pending in queue. Nothing is printing

Answer 9

Corrupted print jobs.
Check windows event viewer

Question 10

Output colors aren’t the same as the display.

Answer 10

Calibrate monitor
Calibrate printer

Question 11

Grinding noise!

Answer 11

1. Paper Jam in paper path
2. Carriage is stalled or jammed
3. Ink cartridges needs to be reinstalled

Question 12

Prints In landscape instead of portrait

Answer 12

Print driver might need an update.
Printer default settings were modified