Troubleshooting Methodology

Question 1

What is the 1st step in Troubleshooting Methodology

Answer 1

Identify the problem

A) Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
B) Inquire regarding environmental or infrastructure changes.

Question 2

What is the 2nd step in Troubleshooting Methodology

Answer 2

Establish a theory of probable causes

a) If necessary, conduct external or internal research based on symptoms.

Question 3

What is the 3rd step in Troubleshooting Methodology

Answer 3

Test the theory to determine the cause

a) Once the theory is confirmed, determine the next steps to resolve the problem.
b) If the theory is not confirmed, re-establish a new theory or escalate.

Question 4

What is the 4th step in troubleshooting methodology

Answer 4

Establish a plan of action to resolve the problem and implement the solution

Question 5

What is the 5th step in troubleshooting methodology

Answer 5

Verify full system functionality

Question 6

What is the 6th step in troubleshooting methodology

Answer 6

Document findings, actions and outcomes