troubleshooting Flashcards
How would you navigate to the configuration page?
ensemble/interoperability
configure
production
or
ensemble/interoperability list productions select production open
if a business operation has a purple circle next it, what does this mean?
retrying
if a business operation has a red circle next it, what does this mean?
error
if a business operation has a yellow circle next it, what does this mean?
inactive
If failure timeout is set to -1, when will it stop retrying?
Never
if a business operation has a gray circle next it, what does this mean?
disabled
While troubleshooting, you notice messages are not being successfully sent to the outbound system. What settings might be the cause
ip address
port
Where would you go to get more information about a business operation that encountered an error?
log tab
How would you navigate to the event log from a production?
select the desired component
log tab
event viewer
How would you list all errors in the event log?
reset
check the error box in event types
search
How would you navigate to the event log from the management portal?
ensemble/interoperability
view
event log
What part of the Event Log graphically shows the flow of a message, including where any Event Log entries were created?
visual trace
How would you access the visual trace for a message?
from the message viewer click on the session number
or
highlight the desired message
trace tab
view full trace
what symbol indicates an error in the visual trace?
a red diamond
What are possible message statuses that could be displayed in the message viewer?
Completed Error Queued Delivered Suspended
In the message viewer how would you search for messages that originated from a business process or operation?
change the type dropdown from session start to all
What should you look for when troubleshooting with the message viewer?
Messages with a status of Error, Queued, Delivered, or Suspended.
Messages with an incorrect message structure in the Contents tab.
Visual Traces with error, warning, or alert Event Log entry indicators.
How are messages in the message viewer sorted?
Chronologically with the newest messages on top
What message status(es) indicate a potential problem?
Error
Queued
Delivered
Suspended
How would you determine how many messages are awaiting processing for a business operation?
highlight the business operation
click on the queue tab
go to queues
Where would you abort or suspend a message?
Queues
What is the danger in aborting a message?
destroys first in first out ordering
where can you work with active messages?
queues
jobs page
What could a high queue count indicate?
a communication issue
How would you navigate to queues from the management portal?
ensemble/interoperability
monitor
queues
How can you tell if a queue count is abnormal?
You need a clear understanding of what is considered a normal queue count for each queue in your production.
True or False: The active message is first in the queue.
False
The active message is not in the queue
Where would you find an active message?
the Queues page,
the Jobs tab,
or the Jobs page.
How would you navigate to the jobs page from a production?
highlight the appropriate business component
jobs tab
go to jobs
what information is available on the jobs tab?
os id of the cpu job handling the message
status of the business component
adapter state
message id of the active message
What actions may be taken on a message from the jobs tab?
abort
suspend
stop
What does a status of dequeuing on the jobs page mean?
the component is not currently processing a message and is ready to handle a new message
What status would you expect from a business service with a properly working inbound tcp adapter?
running
How would you navigate to the jobs page from the management portal?
ensemble/Interoperability
Monitor
Jobs
On the jobs page, what could an entry in the active message column indicate and why?
An issue since most messages are handled in a few milliseconds
Most business components that are running normally have a status of
dequeuing
What job status indicates that a business component is having trouble shutting down?
Quiescent
What job status indicates an error?
error
what job status would you expect for a business component with an unusually high load?
running
How would you access the production monitor?
ensemble/interoperability
monitor
production monitor
what links are available in the production monitor
configure production event log queue contents recent errors message viewer
