Troubleshooting Flashcards
How do you access Wireless Diagnostics?
A. Click the Wi-Fi icon, then click Settings.
B. Press and hold the option key, then click the Wi-Fi icon.
C. Control-click the Wi-Fi icon, then click the network SSID
D. Control-click the Wi-Fi icon.
B. Press and hold the option key, then click the Wi-Fi icon.
What is the most likely reason an image of a folder with a question mark appears on your Mac?
A. Your Mac doesn’t have a working operating system.
B. Activation Lock is enabled.
C. Your Mac doesn’t contain a bootstrap token.
D. Recovery Lock is enabled.
A. Your Mac doesn’t have a working operating system
A user tried to use Instant Hotspot from their Mac to their iPhone. They signed in with their Managed Apple ID on both devices. Their Mac can’t connect.
Which two troubleshooting methods should you recommend to the user?
Select two.
A. Go to Settings > General > Transfer or Reset iPhone > Reset, then tap Reset Network Settings.
B. Turn on Maximize Compatibility.
C. Go to Settings > Cellular > Enable data, then turn on Low Data Mode.
D. Change “Ask” to “Allow Others to Join”.
E. Verify that iPhone has the latest iOS version.
A and E: Go to Settings > General > Transfer or Reset iPhone > Reset, then tap Reset Network Settings and verify that iPhone has the latest iOS version.
Which Mac app enables you to view log messages from iPad?
A. Apple Diagnostics
B. Network Utility
C. Console
D. Activity Monitor
C. Console
How can you use Console to view live log messages?
A. Below Reports in the sidebar, click system.log and click “Start streaming”.
B. Below Devices in the sidebar, click your Mac and click “Start streaming”.
C. Click the Action menu, then choose Errors and Faults.
D. Click the Action menu, then choose All Messages.
B. Below Devices in the sidebar, click your Mac and click “Start streaming”.
Which two methods can you use to transfer a sysdiagnose report from iPhone?
Select two.
A. Connect to a Mac using a USB cable, and open Apple Configurator for Mac. Click the Action menu, then choose Share With App Developer.
B. Go to Settings > Delivery > Analytics & Improvements, and use AirDrop to transfer the sysdiagnose report.
C. Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, and use AirDrop to transfer the sysdiagnose report.
D. Open the sysdiagnose file, tap the Share button, and tap Share With App Developer.
E. Connect to a Mac using a USB cable, click the device below Locations in the Finder sidebar, and click Sync.
A and D: Connect to a Mac using a USB cable, and open Apple Configurator for Mac. Click the Action menu, then choose Share With App Developer and open the sysdiagnose file, tap the Share button, and tap Share With App Developer.
How do you create a system diagnostics report on a Mac?
A. In Activity Monitor, click the toolbar Action pop-up menu, then choose System Diagnostics.
B. In Console, choose View > “Run sysdiagnose.”
C. In Activity Monitor, choose View > “Run sysdiagnose.”
D. In Console, click the toolbar Action pop-up menu, then choose System Diagnostics.
A. In Activity Monitor, click the toolbar Action pop-up menu, then choose System Diagnostics.
How can you best determine whether a recently installed third-party application is causing a Mac to become slow and unresponsive?
A. Check the application’s CPU use in Activity Monitor. -
B. Turn off FileVault, and test the application’s performance.
C. Test the application’s performance in Apple Diagnostics.
D. Check the application’s installation status in System Information.
A. Check the application’s CPU use in Activity Monitor.
What should you use to confirm that a USB device connected to your Mac is recognized?
A. About This Mac
B. System Settings
C. Universal Control
D. System Information
D. System Information
Which two approaches should you use to diagnose a Mac with Apple silicon that doesn’t charge to 100 percent?
Select two.
A. Go to System Settings > Battery, then click the Info icon to confirm that Optimized Battery Health is turned on.
B. In Terminal, type sudo check battHealth.
C. Reset the System Management Controller (SMC).
D. Press Option-Command-P-R to Reset NVRAM or PRAM.
E. Go to System Settings > Battery, then check the battery health.
A and E: Go to System Settings > Battery, then click the Info icon to confirm that Optimized Battery Health is turned on & Go to System Settings > Battery, then check the battery health.
What should you do in Activity Monitor if your Mac won’t go to sleep?
A. From the toolbar, click Energy and look for apps with high energy activity.
B. From the toolbar, click CPU and look for apps with high CPU activity.
C. From the menu bar, choose View > Columns and add the column Preventing Sleep.
D. From the menu bar, choose View > “All Processes, Hierarchically” and look for apps with Prevents Sleep.
C. From the menu bar, choose View > Columns and add the column Preventing Sleep.
A user forgot their password for their organization-owned Mac. FileVault is turned on and supervised by MDM.
What should you ask the MDM administrator for?
A. The password of the user’s Managed Apple ID
B. The user name and password of the user who created the server token
C. A Personal Recovery Key
D. An Institutional Recovery Key
D. An institutional Recovery Key
