Troubleshooting Flashcards
What would be your initial step if a computer displays no signs of turning on?
Check that the computer is properly plugged into a functioning power outlet and ensure that the power switch is turned on. Lastly, check the power supply is correctly working
What is the recommended course of action if a computer fails to connect to the internet?
Firstly, check that the network cables are securely connected to both the computer and the router. Secondly, Restart the router. If this does not solve the problem troubleshoot network adapter settings.
What should you do in the event of a blue screen?
Use the on-screen error code and enter the code into a web browser. This should provide a solution.
What is the first step in the troubleshooting process?
The first step in most troubleshooting methods is gathering information on the issue. Once the issue and how to reproduce it are understood, the next step is to eliminate unnecessary components to determine if the issue persists.
In the troubleshooting process, why is it essential to document everything?
It’s critical to document both the solution and the fixes that didn’t work to provide a comprehensive record of the incident. Documentation will also help in creating troubleshooting checklists to quickly identify and fix potential problems.
What is the purpose of creating a database of problems with solutions?
Creating a database solution for a business problem can help you organize, store, and analyze data efficiently and securely. A database is a collection of related data that can be accessed and manipulated by software applications.
What are the benefits of the analysis/review stage in the troubleshooting process?
Learning from mistakes.
