Troubleshooting

Question 1

How many steps should be followed when following the troubleshooting process?

Answer 1

6

Question 2

What should you do first as part of the troubleshooting process?

Answer 2

Identify the problem

Question 3

After you have identified the problem, what should you do next?

Answer 3

Establish a theory of probable causes

Question 4

You have decided that one of your theories is the potential problem what should you do?

Answer 4

Test the theory to determine the cause

Question 5

Your theory on the problem was correct what step should you take now?

Answer 5

Establish a Plan of Action to resolve the problem and implement a solution

Question 6

After solving the problem what must be done to confirm it has been solved?

Answer 6

Verify system functionality and implement preventive measures

Question 7

The last and final step in the process is what?

Answer 7

Document findings, actions and outcomes

Question 8

When drawing up your list of probable causes, where should you start from?

Answer 8

Easy to hard
Outside to Inside the computer
Software to firmware to hardware

Question 9

What should be taken into consideration when establishing a plan of action on resolving the problem?

Answer 9

Company policies, procedures and impacts

Question 10

When documenting your findings what are the main bullet points to note down?

Answer 10

Description of problem
Steps to resolve the problem
Components used in repair