Troubleshooting Flashcards
1
Q
Troubleshoot 1
A
Identify the problem
2
Q
Troubleshoot 2
A
Establish a theory of probable cause
3
Q
Troubleshoot 3
A
Test theory to determine the cause
4
Q
Troubleshoot 4
A
Establish a plan of action
5
Q
Troubleshoot 5
A
Verify full system functionality and implement preventative measures
6
Q
Troubleshoot 6
A
Document findings, actions, and outcomes